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The Unified Collaborations Engineer serves as a subject matter expert in Cisco Collaboration technologies to include Cisco Unified Communications Manager, Unity, Contact Center Express, Emergency Responder.WHAT YOU'LL BE DOING Provide technical expertise to customers and partner engineering teams. Work as a trusted advisor to customers in knowledge of Cisco collaboration technologies. Support complex migrations as part of a team

Support customers regarding cloud, collaboration, security, networking, mobility, end user devices, managed services, and workforce experience. Support technical strategies that satisfy customer requirements based on Iron Bows capabilities. Traveling to local customer sites in the DC Metro area.LOCATION Georgetown University Hospital located at 3800 Reservoir Rd NW, Washington, DC 20007TRAVEL REQUIREMENTS This position requires candidates to be based in the greater Washington, D.C

metropolitan area and be able to travel to customer sites within the Washington DC area.IMPLEMENTATION TASKS Iron Bow Engineers will perform the following tasks: Oversee deployment of Cisco IP Phones and associated Key Expansion Modules (KEM) Oversee deployment of Analog Gateways Add mailboxes to Unity Connection Oversee rack, install, and configure of Analog Gateways Configure workbooks Support Migration and Cutover Perform Test and AcceptanceWorkbook Planning Workflows / Device Programming / Workbookso Capture end-user requirements and define the test plan.o Detail required Workflows / functional user groups / operational unitso Each Workflow is based on one functional user group / community that shares the same call flow, main numbers, etc. as to not break the mainline / call flow dependency per workbook.o Review and updated documents (Floor Plans, BAT)o Functional Workgroup Designo capture end-user requirements and define the test plan.o Work with our clients to align existing capabilities to MedStar standard capabilities for example: Line Appearances DID vs non-DID Main Line / Back Line Required Device Voicemail IVR Port List E911 ELINs E911 Emergency Contact Information E911 RedSky User datao Document call flow(s) and provide meeting notes to update workbook with data captured and provide to the Iron Bow PM within 3 business dayso Under the Iron Bow Lead Engineer direction facilitate technical discussions during workbook reviews with functional user groups.o Within each workbook, a Test Plan will be created that details how the solution will be tested and what results are expected. The test plan will include items such as: validating build validating call flows validating IVRs desk set features/functions failover testing and integration testing (SME, UCCX, Unity Connection, etc.)oDevice Programming Program devices based on the final approved workbookso Voicemail Mailbox Creationo Configure analog portso VoIP Phoneso KEM (only works with 8851, new or exsiting)Cutover/Post-Cutover SupportOn customer site supporting Cutover tasks Execute and documents Tests with MedStar (Based on the Workbooks) The installation anticipates a phased approach to minimize impact to staff and patients, and to fit into the MedStar Maintenance Windows

Iron Bow plans for six (6) cutovers for telephones and analog ports, which will include migrating from 4 to 5 digits prior to or during the first cut-over. Phased cutovers will cover the Unify multi-button IP Telephones. A cutover for the analog station ports to take place with each phased phone station cutover.

The hospital cutovers will be coordinated with MedStar and will involve configurations to both the CUCM and the Unify phone system, and to the PSTN connectivity from the PSTN providers. Additionally, a UCCX CSQ or Advanced IVR will be supported per cutover and requires Iron Bow support during cutover and support post cutover. At a high level the cutover will include:o Legacy PBX configuration to support Inter-system calling, meaning re-route of internal and PSTN calling to phones that have been migrated to CUCM via SIP trunkso CUCM configuration to ensure inter-system calling to the legacy PBX and to the PSTNo Porting DID extensions from the facilities in the legacy PBX to SIP trunking to the ISR4451 and the ASR1002X CUBE gatewayso Migration from 4 to 5 digit dialing prior to or during first cutovero UCCX Basic and Advanced IVR updates and end-user supporto Telephone replacement as outlined in the sections aboveo Test and Acceptance per design documentation On customer site supporting Post Cutover tasks for 8 hours per day for three consecutive days following each cutover.e911 Travel to site and test each ELIN (108) added to an ERL using the Test ERL via VPN or Local test phone

The reason to test an ELIN is to ensure it will be displayed at the PSAP correctly. The ERLs and Discovery via IP Subnet have already been established. Once testing has been completed successfully, the ELINs will be added to their ERL as appropriate prior to phone go-live and documented for transition.