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Reliability Support Engineer Jobs in Hayward, CA

Dexterity

Application Support Engineer

Redwood City, CA · On-site

$120K - $160K/yr

As an Application Support Engineer you are the front line between Dexterity's NPI and deployed ... Equivalent practical experience is welcome. * 2+ years in a SaaS, DevOps, Site Reliability, or ...

Raytheon

Principal Reliability Engineer

San Jose, CA

$120K - $151K/yr

Support and/or lead a reliability engineering team consisting of varying levels of experience. * Lead analysis efforts supporting system design with respect to Product Reliability, Maintainability ...

CYNET SYSTEMS

Software Engineer

Sunnyvale, CA · On-site

$69 - $74/hr

Define the technical approach for product features, optimizing for speed, performance, effectiveness, and reliability. * Support DevOps, QA, Cyber security teams for product releases. * Develop and ...

Raytheon

Reliability Engineer II

San Jose, CA

$120K - $151K/yr

Support the implementation of reliability strategy across multiple product phases including development, production and sustainment. * Support an engineering team consisting of varying levels of ...

Crusoe

Staff Cloud Support Engineer

Sunnyvale, CA · On-site

You design reliability guardrails, influence architecture decisions, mentor engineers, and directly ... Support complex AI workloads (training + inference) with performance tuning and observability ...

Crusoe

Staff Cloud Support Engineer

San Francisco, CA · On-site

You design reliability guardrails, influence architecture decisions, mentor engineers, and directly ... Support complex AI workloads (training + inference) with performance tuning and observability ...

Crusoe

Staff Cloud Support Engineer

San Francisco, CA · On-site

You design reliability guardrails, influence architecture decisions, mentor engineers, and directly ... Support complex AI workloads (training + inference) with performance tuning and observability ...

Pivotal Systems

Reliability Engineer

Fremont, CA

$121K - $152K/yr

Reliability Engineer - (Pivotal Systems) Position Summary The Reliability Engineer is responsible ... Lead or support Failure Modes and Effects Analysis (FMEA), reliability growth testing, and ...

Pivotal Systems

Reliability Engineer

Fremont, CA · On-site

$121K - $152K/yr

Reliability Engineer - (Pivotal Systems) Position Summary The Reliability Engineer is responsible ... Lead or support Failure Modes and Effects Analysis (FMEA), reliability growth testing, and ...

Latent

Site Reliability Engineer

San Francisco, CA · On-site

$200K - $275K/yr

SRE Location: San Francisco, CA (5 Days In-Office) You are the infrastructure expert who enables ... Support Developer Experience (DevX) work to streamline developer workflows, enhance tool ...

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Showing results 21-40

All JobsReliability Support Engineer JobsReliability Support Engineer Jobs in Hayward, CA

Reliability Support Engineer information

See Hayward, CA salary details

$69.9K

$135.3K

$161.7K

How much do reliability support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for reliability support engineer in Hayward, CA is $135,255.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,500.00 and $147,900.00 per year, depending on experience, location, and employer.

What cities near Hayward, CA are hiring for Reliability Support Engineer jobs?

Cities near Hayward, CA with the most Reliability Support Engineer job openings:

Product Support Engineer 1

Fremont, CA

Mattson Technology, Inc.
Semiconductor and Electronic Component Manufacturing • 201 - 500 employees
Learn more about Mattson Technology, Inc.external

Full-time

Posted 13 days ago

Key responsibilities

  • Respond to customer inquiries and technical support requests via phone, email, ticketing systems, or remote support tools.

  • Troubleshoot product performance, functionality, and application issues using established procedures.

  • Assist customers with product installation, setup, operation, and maintenance activities.

Job description

About Mattson
Company: Mattson Technology, Inc., a 38-year Silicon Valley company, designs, manufactures, markets, and globally supports plasma and rapid thermal processing equipment to fabricate integrated circuits for the global semiconductor industry.
Mattson Technology, Inc. offers processing equipment that utilizes innovative technologies to deliver advanced processing capabilities and high productivity for the fabrication of current and next-generation integrated circuits. Our equipment and technologies are used by leading memory and logic, analog /power device manufacturers worldwide. Innovations from Mattson Technology in Atomic Surface Engineering address the most critical logic and memory manufacturing challenges.
In May 2016, Mattson Technology was acquired by Beijing's E-Town Capital. Our new investor's vision is that Mattson Technology, with its Silicon Valley DNA, will continue to operate as a global, market-driven technology provider serving worldwide semiconductor manufacturing customers. In July, 2025, the company successfully listed in Shanghai's STAR Exchange. As the external trade compliance environment evolves, Mattson Technology now operates independently from the parent company in product, business, and operations, serving customers outside of China.

Job Summary

The Product Support Engineer I provides frontline technical support for customers and internal stakeholders regarding company products, systems, and applications. This entry-level engineering role is responsible for troubleshooting product issues, assisting with product installations and configurations, documenting technical solutions, and escalating complex issues to senior engineers. The Product Support Engineer I serves as a critical link between customers, engineering, quality, and product management teams to ensure a positive customer experience and continuous product improvement.

Essential Duties and Responsibilities
  • Respond to customer inquiries and technical support requests via phone, email, ticketing systems, or remote support tools.
  • Troubleshoot product performance, functionality, and application issues using established procedures.
  • Assist customers with product installation, setup, operation, and maintenance activities.
  • Document customer interactions, issue resolutions, and troubleshooting steps in the support management system.
  • Escalate complex technical issues to senior support engineers or engineering teams as required.
  • Monitor and track support cases to ensure timely resolution and customer satisfaction.
  • Reproduce and validate reported product issues for engineering review.
  • Assist in creating and maintaining technical documentation, knowledge base articles, FAQs, and troubleshooting guides.
  • Collaborate with Quality, Manufacturing, Engineering, and Product Management teams to resolve recurring product issues.
  • Support product testing and validation efforts when troubleshooting field issues.
  • Participate in customer training sessions and product demonstrations as needed.
  • Provide feedback regarding product performance, reliability, and customer concerns to support continuous improvement initiatives.
  • Maintain a strong understanding of company products, technologies, and applications.
  • Adhere to company quality, safety, and compliance standards.
Required Qualifications
  • Bachelor's degree in Engineering, Computer Science, Electronics, Physics, Information Technology, or a related technical field.
  • 0-2 years of experience in technical support, product support, engineering, customer service, or a related function.
  • Basic understanding of troubleshooting methodologies and root cause analysis.
  • Strong analytical and problem-solving skills.
  • Effective verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office applications and customer support systems.
  • Strong customer service orientation and professionalism.

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