Reliability Management Jobs in New York (NOW HIRING)

Company Description

Comtron, part of the MEDFAR group, has been developing healthcare software solutions for laboratories, hospitals, and medical practices across the United States since 1988.

Our mission is to help healthcare organizations streamline operations through reliable, customizable technology that improves efficiency and supports better clinical workflows.

Our flagship products include:

• Labgen LIS, a comprehensive Laboratory Information System (LIS) that supports a wide range of laboratory specialties-including biochemistry, microbiology, toxicology, cytogenetics, and pharmacogenetics-while enabling laboratories to automate and tailor their workflows.
• Medgen, a web-based Electronic Health Record (EHR) designed with clinicians in mind, offering an intuitive interface that simplifies documentation and makes medical note-taking faster and more efficient.

Job Description

You will work on the Medgen environment. We are looking for a hands-on Site Reliability Engineer / Infrastructure Engineer to own the reliability, security, and continuity of Comtron's Windows- and Linux-based production environment.

You will be responsible for three primary areas:

• Production infrastructure, availability, and security

• Backups and disaster recovery

• Production deployments and hosting environments

You will also support infrastructure modernization, technology upgrades, and the potential transition of applicable systems to cloud or hybrid-cloud environments.

The role reports to the Head of Software Development and works closely with the IT Director, Software Development, Quality Assurance, Security, and Support teams.

Key Responsibilities

1) Infrastructure and Reliability

• Manage the lifecycle of Windows and Linux production servers, including provisioning, configuration, patching, hardening, and decommissioning.

• Monitor uptime, performance, capacity, and infrastructure costs.

• Maintain high-availability configurations and resolve production incidents.

• Manage production access controls, firewall rules, certificates, networking, storage, and database connectivity.

• Coordinate vulnerability assessments, penetration testing, and remediation activities.

• Manage infrastructure vendors and support the evaluation of public or hybrid-cloud solutions.

2) Backups and Disaster Recovery

• Own production backup policies, monitoring, retention, and recovery testing.

• Establish and maintain RTO and RPO targets.

• Maintain, document, and regularly test disaster recovery procedures.

• Lead improvements following incidents and disaster recovery exercises.

3) Deployments and Technology Lifecycle

• Manage staging, UAT, and production hosting environments.

• Execute production deployments and rollback procedures.

• Coordinate deployment windows and infrastructure changes.

• Support CI/CD tooling and deployment automation.

• Plan and coordinate operating system, database, framework, library, and application dependency upgrades.

• Assess cloud migration options, dependencies, risks, and phased modernization strategies.

Qualifications

What we're looking for:

• 5+ years of experience in Site Reliability Engineering, Infrastructure, DevOps, or a similar role.

• Strong hands-on Linux administration experience.

• Strong Windows Server and IIS administration experience.

• Experience managing high-availability production environments.

• Strong knowledge of TCP/IP, DNS, VPNs, firewalls, and network segmentation.

• Experience with Azure, AWS, GCP, or hybrid-cloud environments.

• Experience with enterprise backups, disaster recovery, and production incident management.

• Strong working knowledge of SQL and relational databases.

• Familiarity with .NET and JavaScript-based application environments.

• Experience with deployment pipelines, automation, and Microsoft TFS or similar tools.

• Experience with access controls, system hardening, vulnerability remediation, and infrastructure security.

• Familiarity with ISO 27001 requirements.

• Strong written and verbal communication skills in English.

Additional Information

Joining Comtron means embarking on a dynamic environment where trust, innovation, quality, and client success guide our days. At Comtron, we promote efficiency and excellence in healthcare with a powerful LIS solution and a fully customizable web-based EHR system, with a complete suite of Revenue Cycle Management services.

• Entrepreneurial culture;
• Dynamic and multicultural work environment;
• Generous health, vision, and dental group insurance coverage (after probation);
• 2 weeks of paid time off 

Our office in Great Neck (NY) is accessible by public transit and is a short walk from Great Neck station (Long Island Rail Road).

Comtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All your information will be kept confidential according to EEO guidelines.