Relay Service Jobs in Baltimore, MD (NOW HIRING)

Introduction

The Maryland Department of Veterans & Military Families was created by the StateLegilature in 1999 as an executive agency with the mission of assisting veterans, active dutyservice members their famiiies and dependents, in securing benefits earned through militarysevice.\r\n\r\n\r\nUnder the Department of Veterans & Military Families are five major programs:\r\nService and Benefits Program\r\nCharlotte Hall Veteans Home\r\nCemetary and Memorial Program\r\nCommunications, Outreach & Advocacy Program\r\nMaryland Veterans Trust Fund\r\n

GRADE

14\r\n

LOCATION OF POSITION

31 Hopkins Plaza, Room 3020\r\nBaltimore, Maryland 21201\r\n

POSITION DUTIES

This position initiates and presents claims for compensation, pension, entitlements andother benefits to the United States Department of Veterans Affairs and other agencies on behalfof veterans, their eligible dependents, and their survivors. Helping veterans and theirdependents receive the benefits to which they are entitled is a requirement set forth in theAnnotated Code of Maryland, State Government Article Subtitle 9.\r\n\r\n\r\n\r\nAssists and represents veterans, their dependents, and their survivorsapplying for compensation, pension, and entitlements. Advises veterans andtheir families regarding benefits to which they may be entitled. Conducts\r\ninterviews and inquiries to ensure that veterans and their families are notneglected. This position requires the ability to work across all ServiceProgram locations. This position requires the ability to work across all\r\nService Program Benefit offices that are within 50 miles of your assignedlocation.\r\n\r\n\r\n\r\n\r\nAssists veterans and their families in obtaining military records andevidence necessary to facilitate benefits and entitlements.\r\n\r\n\r\n\r\nProvides intake services and screening. Functions as a primary point ofcontact for persons wishing to access services offered by the Department.\r\n\r\n\r\n\r\nUnder general supervision, conducts public relations and public informationactivities; represents the Department at veterans' organization conventionsand at public meetings and events.\r\n\r\n\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. \r\nExperience: One year of experience providing services to veterans and their dependents. \r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\nPreference will be given to\r\napplicants who possess the following preferred qualification(s). Include clear\r\nand specific information on your application regarding your\r\nqualifications.\r\n\r\n\r\n\r\nAbility to understand, interpret and convey a system of benefits to a veteran and their familyto ensure they receive entitlements earned through military service.\r\n\r\n\r\nAbility to interact with customers to achieve satisfaction along with the desired results.\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1.In accordance with United States Code, Title 38, Section 5901-5905, employees in this classification must be certified as a Veterans' Services Counselor by the United States Department of Veterans Affairs.\r\n2. Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. \r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.We will not consider information submitted after this date.Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on theeligible (employment) list for at least one year.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.It is important that you provide complete and accurate information on your application.Please report all experience and education that is related to this position.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online,the paper application and supplemental questionnaire may be submitted to:Department of Budget and Management, Recruitment andExamination Division, 301 W. Preston St., Baltimore, MD 21201.Paper application materials must be received in our officeby theclosing date for the recruitment. No postmarks will be accepted.\r\nFor questions regarding this recruitment, please contact theDBM Recruitment andExamination Division at Application.Help@maryland.govor 410-767-4850,MD TTY Relay Service 1-800-735-2258.\r\nWe thank our Veterans for their service to our country.\r\nPeople with disabilities and bilingual candidates are encouraged to apply.\r\nAs an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.\r\n

Employment Type: Full-Time