Relationship Associate Jobs in Bell, CA (NOW HIRING)

Every day our products and services help to save lives
around the globe. Therefore, we make quality and
reliability our number one priority.

Get to know us and join our teamas

From the operating room to surgery centers and everywhere in between, KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging to build a more connected, software-enabled operating room.

As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients’ lives around the world.

At KARL STORZ, our customer experience is a key differentiator. As an Associate Relationship Manager, you will play an important role in supporting customers and field sales teams by providing proactive account support, resolving complex order and service inquiries, and helping ensure a seamless customer experience.

In this highly collaborative role, you will serve as a trusted partner to Relationship Managers, Case Managers, and cross-functional teams, helping customers navigate orders, quotes, returns, repairs, and other service-related requests. You will also identify process improvement opportunities, perform root cause analysis, and contribute to initiatives that enhance customer satisfaction and operational efficiency.

This role offers a hybrid work schedule, with 2 days working remotely and 3 days in our El Segundo, CA office.

• Serve as a primary support resource for assigned customer service and E-Commerce channels.
• Partner with Relationship Managers and Case Managers to support customer inquiries, order management, problem resolution, and large deal execution.
• Manage orders, returns, repairs, quotes, pricing requests, and loaner equipment transactions with a high degree of accuracy.
• Conduct root cause analysis on customer issues and recommend solutions that improve processes and prevent future escalations.
• Coordinate with cross-functional teams, including Logistics, Finance, and Accounts Receivable, to resolve customer concerns.
• Monitor and follow up on open orders, backorders, delivery issues, invoices, and customer requests.
• Support service level commitments and help prioritize workload based on business needs and customer demand.
• Participate in training initiatives, team meetings, and continuous improvement projects that enhance the customer experience.

• Associate degree with 4+ years of customer service, call center, account management, or related experience; OR
• Bachelor’s degree with 2+ years of customer service, call center, account management, or related experience; OR
• 6+ years of equivalent professional experience in customer service or account management.
• Strong communication, business writing, and customer relationship skills.
• Experience managing customer inquiries, order processing, or account support activities in a fast-paced environment.
• Proficiency with Microsoft Office applications and business systems.
• Ability to prioritize multiple responsibilities while maintaining exceptional attention to detail and accuracy.

• Experience with SAP and Salesforce.
• Knowledge of medical device, healthcare, or regulated industry environments.
• Familiarity with contract pricing, quoting processes, and large customer account support.
• Experience supporting E-Commerce channels or digital customer service operations.
• Understanding of government or Department of Defense (DoD) purchasing processes.

• A customer-first mindset with a passion for delivering an effortless customer experience.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions.
• Exceptional attention to detail and commitment to order accuracy.
• The ability to build trusted relationships with customers, sales teams, and internal stakeholders.
• Strong organizational skills and the ability to manage competing priorities effectively.
• A collaborative approach and willingness to support team success.
• Adaptability, curiosity, and a continuous improvement mindset.

Join KARL STORZ and be part of a team that creates medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide.

As an Associate Relationship Manager, you'll have the opportunity to develop your customer relationship management expertise, collaborate with cross-functional teams, and play a meaningful role in delivering a world-class customer experience.

#LI-KY1

• Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
• 3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• HSA Savings Accounts with company contribution
• Life, STD & LTD Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!
• * Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law.
• Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
• KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as acondition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to askhow credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.