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Rei Bike Shop information

What are REI Bike Shop technicians?

REI Bike Shop technicians are skilled professionals who provide a range of bicycle services at REI stores, including repairs, tune-ups, custom bike builds, and maintenance. They are knowledgeable about various types of bikes and accessories, helping customers find the right products and offering expert advice. These technicians are certified and experienced, ensuring that each bike is serviced safely and efficiently. Whether you're a beginner or an experienced cyclist, REI Bike Shop staff can help keep your bike in top condition.

What are the key skills and qualifications needed to thrive as an REI Bike Shop Technician, and why are they important?

To thrive as an REI Bike Shop Technician, you need solid mechanical aptitude, experience with bike assembly and repair, and often a high school diploma or relevant bike mechanic certification. Familiarity with bike-specific tools, point-of-sale systems, and repair tracking software is typically required. Strong customer service, communication skills, and attention to detail help you effectively assist customers and ensure safety. These skills and qualities are crucial for delivering high-quality service, building customer trust, and maintaining shop efficiency.

What is a typical day like for a team member at an REI Bike Shop?

A typical day for a team member at an REI Bike Shop involves assisting customers with bike selection, performing bike fittings, and providing maintenance or repair services. You'll collaborate closely with other bike technicians and retail associates to ensure customers receive expert advice and high-quality service. In addition to hands-on technical work, you may help with inventory management, merchandising, and keeping the shop organized. The role is dynamic and customer-focused, offering variety and opportunities to learn new skills each day.

What is the difference between Rei Bike Shop vs Bicycle Mechanic?

AspectRei Bike ShopBicycle Mechanic
CertificationsCustomer service, basic bike repair knowledgeBike repair certifications, technical skills
Work EnvironmentRetail store, customer interactionWorkshop, repair-focused setting
Industry UsageRetail sales and serviceTechnical repair and maintenance

Rei Bike Shop typically employs staff with customer service skills and basic repair knowledge for retail and service roles. A Bicycle Mechanic specializes in technical repairs, often requiring certifications and hands-on repair expertise. While both roles involve bike maintenance, Rei Bike Shop staff focus more on sales and customer interaction, whereas Bicycle Mechanics concentrate on technical repairs and diagnostics.

What cities are hiring for Rei Bike Shop jobs? Cities with the most Rei Bike Shop job openings:
Infographic showing various Rei Bike Shop job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Bike Shop Supervisor

Bike Shop Supervisor

REI (Recreational Equipment Inc.)

Beavercreek, OH

$26 - $33/hr

Full-time

Medical, Retirement

Posted 10 days ago

REI rating

7.7

Company rating: 7.7 out of 10

Based on 170 frontline employees who took The Breakroom Quiz

53rd of 716 rated retailers

Job description

Overview
A minimum of 2 - 4 years of professional Bicycle Mechanic and Service experience is required.
REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.
The Shop Supervisor is a key member of the store Management Team. This leader directly supervises Shop Mechanics, drives the shop program to deliver a best-in-class customer experience, and is responsible for delivering shop business results and achieving service goals. This role is directly responsible for building and leading the shop team, shop production management, shop facilities management, shop workforce management and completing production shop work to REI quality and productivity standards. The Shop Supervisor partners closely with the Store Manager and Regional Shop Specialist to develop and deploy store level shop strategy and tactics.
Responsibilities and Qualifications
Responsibilities:
  • Partner with the Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through leading the customer and employee experience in shop service.
  • Proactively recruit and hire (internal and external) talent to maintain appropriate levels of trained employees to meet shop business need.
  • Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service. Coordinate production, manage throughput, and execute shop service work to meet customer demand and REI expectations.
  • Write a shop staff schedule, with consideration of labor guidance, that supports the current business trends and needs, and maximizes service across operating hours.
  • Identify and implement ways to improve the shop customer experience and shop workflow by continuously increasing productivity while maintaining or improving quality.
  • Manage risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and ensure all work meets REI and manufacturer quality and safety specifications.
  • Build a diverse technical workforce and ensure an inclusive environment for shop employees.
  • Demonstrate initiative and productivity, lead Shop Mechanics, Service Advisors, and store staff.
  • Support REI's shop and membership programs by understanding, advocating for, and implementing business initiatives.
  • Evaluate Shop Mechanic job performance and deliver timely check ins/reviews.
  • Model quality shop service work and productive work behaviors. Conduct regular audits/quality control checks of

Qualifications:
  • 2-4 years retail management experience preferred
  • 2-4 years previous bike and/or snow sports shop experience or equivalent/transferrable skills
  • Demonstrated leadership skills, with the ability to lead, train, motivate and develop staff
  • Commitment to providing outstanding customer services

Closing
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.
Pay Range
$26.00 - $33.00 per hour

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About REI

Sourced by ZipRecruiter

REI, or Recreational Equipment, Inc. is a widely respected retail company based in Kent, WA, US. The company caters to the outdoor recreation industry, providing a complete range of high-quality, sustainable gear and sporting goods. Founded in 1938 by avid mountaineers, it was built on the passion for exploring the outdoors and offers products for camping, hiking, cycling, fitness, paddle sports, snow sports, and more. REI also conducts outdoor adventure trips and classes. Its mission is to inspire, educate, and outfit for a lifetime of outdoor adventure and stewardship. For decades, REI has stood by its core values of authenticity, quality, service, respect, integrity, and balance. Proudly, the company has made Fortune Magazine's list of "100 Best Companies to Work For" every year since the list's inception.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Kent, WA, US

Year founded

1938

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