Regional Service Operations Manager Jobs in Florida

Location:

We are looking for a dynamic, experienced Regional Operations Manager to join our fast-growing dental partnership network's ("DPN") Dental Team.

At Guardian Dentistry Partners, we support a network of 200+ thriving practices across 15.5 states (shoutout, D.C.!). We're also proud to have been named in the Inc. 5000 list of America's fastest-growing private companies for the fourth consecutive year, ranking No. 2,915 overall and No. 14 among dental companies nationwide.

Our culture is rooted in integrity, collaboration, and purpose, and we believe our success comes from the strength of our partnerships and the people behind them. We bring together passionate, purpose-driven dental entrepreneurs who share a commitment to exceptional care while celebrating the unique qualities that make each partner and practice special.

Job Summary:

As the Regional Operations Manager, you will play a vital role in overseeing multiple general dental practices within your region. Your leadership will be instrumental in maintaining the highest standards of patient care and staff morale while implementing effective systems and processes for practice success. Our local partnerships provide the opportunity to collaborate with dedicated Partners and team members committed to their communities. As part of the Guardian team, you will work towards achieving regional business objectives alongside our Operations team, significantly contributing to the success of both your region and the entire GDP network.

Primary Job Responsibilities:

• Oversee the general operations of supported dental offices
• Responsible for hiring, coaching, leading, supporting, and overseeing Practice Managers and teams
• Develop training, planning, recruiting, and retention strategies for all staff to maintain excellent performance of each supported practice as well as full alignment to operating procedures and protocols
• Provide and develop reports, analyze financial and operating metrics, and create recommendations/action to attain practice revenue and profit goals
• Implement, administer, and maintain best-in-class systems and processes such as procurement and inventory management, vendor management, marketing review, hygiene protocols, compliance protocols, patient experience, "customer first impressions", end-of-day protocols

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Qualifications:

• Must live in or close to Florida Panhandle
• Bachelor's degree required or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
• Five (5) plus years of successful operations experience in a multi-unit or multi-state dental services business, or experience managing a large single practice (over $5 MM of revenue)
• Outstanding relationship-building, interpersonal, and leadership skills; high moral standards
• Functional skills in general management with an emphasis towards growth operations
• Ability to interpret quantitative findings (profit and loss statements and practice management software KPIs), synthesize results, and apply learnings
• Project management skills; analytical/problem-solving abilities; effective verbal and written communication skills; attentiveness to detail; proficiency in Microsoft Office products
• Ability to create a high morale, highly effective environment
• High comfort with ambiguity and working in a fast-paced, high-growth growth and fast-changing entrepreneurial environment
• Intellectual curiosity
• Ability to travel 75% (Alabama and Florida panhandle) to supported practices

Compensation & Structure:

• Compensation: $75,000 - 80,000; Full-time
• Bonus opportunities
• Participation in 401k plan with company match
• Competitive health, dental, and vision plans

FLSA Status:

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.