Refractory Manager Jobs in Hamilton, ON (NOW HIRING)

The Sales Manager in Southern Ontario plays a key role in driving regional growth and managing customer relationships across the Process Industry sector. This position requires approximately 50% travel to customer sites and industry partners throughout the region.

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200C in a wide range of industries, including steel, cement, non-ferrous metals and glass. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with around 20,000 employees in 47 production sites, 7 recycling facilities and more than 70 sales offices. RHI Magnesita intends to build on its leadership in revenue, scale, product portfolio and diversified geographic presence to expand further in high growth markets.

RHI Magnesita is seeking a dynamic Account Sales Manager to join our Process Industries division within Southern Ontario. Safety is our #1 priority, and we are committed to fostering a zero-harm culture where the health and well-being of our employees, customers, and partners always come first. In this role, you will oversee marketing and sales activities, driving results that align with company goals and strategic vision. You'll manage direct and indirect sales through the local sales and service team, lead human resource efforts, and provide essential product and system knowledge to support your team.

• Prioritize and lead safety in every activity you are involved.
• Maximize sales and market share of refractory products and services.
• Develop and maintain multi-level relationships across customer organizations.
• Identify opportunities to increase revenue through material, service offerings, and margin optimization.
• Build strong supplier-end-user relationships to ensure long-term partnerships.
• Monitor and respond to political, economic, competitive, and production trends affecting the refractory industry.
• Achieve customer-specific targets, including sales volume, turnover, inventory days-on-hand (DOH), and margin.
• Maintain CRM records, including customer contacts, call reports, opportunities, market share, and competitor activity.
• Submit reports detailing customer production, competitor movements, new projects, and market insights as needed.
• Provide strategic updates on product performance, application innovations, and service enhancements.
• Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency.
• Oversee demand cycles, including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking.
• Negotiate favorable payment terms and ensure timely collections.
• Coordinate daily schedules of sales activities and service personnel.
• Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts.
• Support customer refractory installation and application troubleshooting.
• Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

Education and/or Experience

• High School Diploma required
• Engineering Degree is a plus and/or experience in related industrial setting

Knowledge, Skills, and General Abilities

• Minimum 2 years of industrial experience, preferably involving steel production or refractories.
• Strong understanding of manufacturing processes and customer needs.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to learn inventory control processes and standards.
• Tracking, analyzing and explaining data.
• Familiarity with heavy industrial environments and related safety standards.
• Must be comfortable in dealing with customers from all levels
• Hands on, forward thinking, and improvement/results driven
• Open mind to new refractory opportunities and problem solving
• Works effectively and collaboratively, including clear written and verbal communications
• Proficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word and PowerPoint
• Proficiency or ability to learn the use of an ERP, MRP, or similar system for data input, output, report creation and data analysis is a plus
• SAP knowledge is a plus
• Willingness / eager to learn
• Supporting team members and other customers as required
• Driver license and personal vehicle required

Physical Requirements & working environment

• Wear Personal Protective Equipment when required, including helmet with chin strap, vest, gloves, glasses, and steel toe boots

• Heavy industrial environment

• Competitive compensation package, health/dental care benefits/generous pension matching programs.
• Company reimbursed fitness memberships.
• Education reimbursement program plus continuous learning courses.

EEO Statement

RHI Magnesita is an equal opportunity employer and employs individuals regardless of race, sex, color, religion, creed, ancestry, national origin, physical handicap, age, marital status or other protected class status pursuant to applicable law. RHI Magnesita does not reject employees, or otherwise deem employees unacceptable, or take any other action for any reason prohibited by federal, state or local laws including, but not limited to, laws pertaining to employment discrimination or employee safety. In addition, RHI Magnesita does not tolerate unlawful harassment or retaliation, and abides by all applicable laws related to sexual or other forms of harassment and all laws regarding retaliation.

Disclaimer

The information contained herein is not intended to be an all-inclusive list of the duties, skills and responsibilities of the job. May be required to perform other related duties as assigned. 

Compensation for this role is in the range of $80 - 110K CAD.