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Refinery Support Engineer Jobs (NOW HIRING)

Order.co

Technical Support Engineer

Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At ... Develop and refine support workflows to ensure scalability and efficiency. * Track support metrics ...

New

NRG

Support Engineer

Houston, TX · On-site

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues ... or refining your resume). However, during interviews and assessments, we expect responses to ...

NRG Energy

Support Engineer

Houston, TX · On-site

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues ... or refining your resume). However, during interviews and assessments, we expect responses to ...

Nrg Bluewater Wind

NRG is seeking a Support Engineer to monitor, triage, document, and elevate production issues ... or refining your resume). However, during interviews and assessments, we expect responses to ...

Nrg Bluewater Wind

Support Engineer

Houston, TX · On-site

NRG is seeking a Support Engineer to monitor, triage, document, and elevate production issues ... or refining your resume). However, during interviews and assessments, we expect responses to ...

LangChain

Senior Technical Support Engineer

LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly ... and refine internal tooling, diagnostics, and runbooks for complex issue triage. • Lead post ...

NRG

Support Engineer

Houston, TX · On-site

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues ... or refining your resume). However, during interviews and assessments, we expect responses to ...

Writer

Support engineer

New York, NY · On-site

$124K - $157K/yr

As a senior support engineer, your top priority is helping our developer personas and technical ... Guide technical end users directly by debugging and refining custom-built Python and no-code agents

writer.com

Support engineer

Manhattan, NY · On-site

As a senior support engineer, your top priority is helping our developer personas and technical ... Guide technical end users directly by debugging and refining custom-built Python and no-code agents

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role ... Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Develop and refine automation for user lifecycle management, reducing manual toil * Identify trends ... Support Engineer, Desktop Support Engineer or similar, with a focus on scalable solutions and 1+ ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Develop and refine automation for user lifecycle management, reducing manual toil * Identify trends ... Support Engineer, Desktop Support Engineer or similar, with a focus on scalable solutions and 1+ ...

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

... refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities. Purpose: The Technical Support Engineer delivers accurate and timely ...

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Refinery Support Engineer information

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How much do refinery support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for refinery support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are popular job titles related to Refinery Support Engineer jobs?

For Refinery Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Refinery Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technical Support Engineer

Manhattan, NY • On-site

Order.co
See more jobs at Order.coexternal

$75K - $95K/yr

Other

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Technical Support Engineer

Order.co New York, New York, United States

About this position

At Leverage, we’re transforming supply chain operations for mid-market industrial manufacturers. Our platform automates procurement workflows by streamlining purchase orders and improving supplier performance . Backed by top-tier investors and growing fast, we are committed to revolutionizing the way supply chains operate , delivering unmatched visibility and operational efficiency to our customers.

We don’t just build tools—we solve real-world problems, fast. We believe in extreme ownership , high standards , and assembling a championship team that thrives in a fast-moving environment.

Role Overview

We’re looking for a Technical Support Engineer to provide high-quality support for our platform and ensure customers get the most out of their experience. This role combines technical troubleshooting, customer enablement, and process improvement to deliver an exceptional customer journey. You'll act as the first point of contact for technical issues, collaborate with internal teams to resolve complex cases, and contribute to the continuous improvement of our systems and processes.

The ideal candidate is a resourceful problem-solver who thrives in fast-paced environments and is passionate about providing exceptional customer support.

Key ResponsibilitiesTechnical Support & Troubleshooting
  • Serve as the first point of contact for customer inquiries via email, chat, and phone, ensuring timely resolutions.
  • Diagnose and troubleshoot technical issues related to the platform, escalating to Product and Engineering teams as needed.
  • Manage, update, and resolve tickets in the support system, adhering to SLA guidelines.
  • Document technical solutions and maintain a comprehensive internal knowledge base.
Onboarding & Enablement
  • Collaborate with the Customer Success team to ensure seamless onboarding for new customers, including technical setup and account configuration.
  • Lead training sessions and create support materials to empower users, including FAQs, manuals, and video tutorials.
System & Integration Support
  • Support User Acceptance Testing (UAT) for customer-specific configurations and integrations, ensuring implementation success.
  • Provide feedback to Product and Engineering teams to improve platform functionality and user experience.
  • Analyze customer support interactions to identify recurring issues and recommend platform enhancements.
  • Develop and refine support workflows to ensure scalability and efficiency.
  • Track support metrics and use insights to optimize customer satisfaction.
What We’re Looking For
  • Experience: 3-5 years in technical support, system integration, or a related role, preferably in a B2B SaaS environment.
  • Technical Skills: Familiarity with APIs, SQL, cloud platforms (e.g., AWS), and ticketing systems like Zendesk, Intercom, or Freshdesk.
  • Problem-Solving: Demonstrated ability to troubleshoot technical issues and resolve customer concerns efficiently.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Ownership: Proactive mindset with the ability to manage competing priorities independently.
  • Team Player: Collaborates effectively with cross-functional teams in a fast-paced, growth-focused environment.
Why Join Us?

At Leverage, ownership is non-negotiable —we’re building a team of problem-solvers and self-starters who act fast and drive results . If you’re passionate about empowering customers, solving real-world problems , and being part of a mission-critical team , this is the role for you.

What you'll receive:

  • A competitive compensation package
  • Employer-sponsored 401(k) with match
  • Comprehensive medical, dental, and vision coverage
  • Flexible time off and hybrid work environment
  • Opportunity to build and scale a critical function at a high-growth company
  • The anticipated annual salary range for this role is $75,000-$95,000. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

Location: NYC-based with hybrid flexibility preferred, remote on a case-by-case basis.

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