Receptionist Client Relations Jobs in California

We are looking for an RVT to join our team! VCA Miller Robertson Animal Hospital in beautiful West Hollywood, CA, is hiring for an RVT Relief now!

Location: 8807 Melrose Ave, Los Angeles, CA 90069

VCA Animal Hospitals offers a competitive compensation and benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, pet care discounts, paid vacation, holidays, and sick days, as well ashealth and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $22 to $35 / hour based on experience, knowledge, and skill set at the time of hire.

Job Summary: Assist the doctor and other hospital staff by caring for and cleaning patients and facilities, including completing patient treatments, assisting in surgery, and all other animal care functions, as well as other tasks involved in the operations of a veterinary hospital.

Knowledge, Skills, and Abilities:

• Previous experience or training/education working in a veterinary facility.
• Must be friendly, outgoing, "people-oriented."
• Excellent communication skills.
• Must be capable of being cross-trained for front office receptionist duties that will be expected in the job.
• Telephone and computer skills are necessary.
• Must be a team player willing to learn new techniques and treatments and to accept change.

Education and Experience:

• College or college-equivalent education as required in becoming a Registered or Certified Veterinary Technician.
• Direct and guide veterinary assistants, including kennel attendants
• Technician training as needed.
• Perform emergency care within regulatory limits.
• Dental and anesthesia experience is a must.

Physical Requirements:

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand, and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognize people, and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.

Duties:

The following is a list of essential job requirements. This list may be revised at any time, and additional duties not listed here may be assigned as needed.

Job functions and job responsibilities include, but are not limited to:

1. Client Relations

2. Nursing Care

3. Housekeeping/Maintenance

4. Examinations/Assessments

5. Record Keeping

6. Anesthesia

7. Surgery

8. Radiology

9. Dentistry

10. Laboratory

11. Pharmacy

12. Marketing

13. Client Relations:

• Agree to incorporate the principles of the VCA Mission Statement, Three Steps of Service, and VCA Standards of Client Service in their daily job performance.
• Demonstrate excellent relations with clients/pets in waiting and/or exam rooms:
• Assist receptionists with client/patient checking in and checking out of the hospital.
• Ensure that clients and pets feel welcome and comfortable.
• Serve as "Ambassadors" for creating and maintaining goodwill for the hospital.
• Build rapport with clients and pets.
• Immediately greet clients and their pets by name, making eye contact with clients while speaking to them.
• Exceed the client's expectations of service.
• If there is a delay, keep clients informed of the expected waiting time.
• Must support reception staff by providing telephone support to ensure that clients' calls and requests are being processed in a timely manner.
• Provide support to reception staff in appointment scheduling.
• Ability to effectively communicate and educate clients on general animal husbandry and answer non-medical questions:
• General dietary requirements and feeding schedules.
• Vaccination schedules for dogs and cats.
• Basic dietary recommendations (types of diets that may be recommended for a pet).
• Dental care instructions.
• Indications for performing routine laboratory tests (i.e., fecals, heartworm, leukemia, etc.).
• Housebreaking techniques.
• General flea and tick control.
• VCA Quality Care Programs, especially the staff question and answer sections, and the information on each program's client information sheet.

Nursing Care:

• Compassionate nursing care is the top priority for all patients.
• Make certain all patients are kept clean and as comfortable as possible.
• Assist in treating hospitalized animals under veterinary supervision.
• Continuously monitor all patients admitted to the hospital.
• Ensure all patients are clearly identified, including entry on the hospital day sheet, cage card, and ID collar.
• Assist veterinarians in directing traffic (patients and care) and leverage staff time.
• Efficiently organize daily duties and medical-surgical procedures to best utilize staff's time.
• Participate in client communication and education, explaining administration of medications, follow-up care, diet recommendations, and general animal care. Flexibility in working hours is required to ensure that the job is done properly (willing to work beyond scheduled hours if necessary).

Housekeeping and Maintenance of Hospital:

Make certain the entire hospital, both inside and outside, including treatment, surgery, kennels, runs, parking lot, and entry, is kept very clean throughout the day (so that a client could enter the treatment room and/or hospital ward and see their pet without any notice). This includes your own clothing and appearance.

Advise Medical Director or Technical Supervisor of any conditions that are unsafe, including unrecognized hazards or infractions of safety rules.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.