Reception Operator Jobs in Arkansas (NOW HIRING)

TITLE:Residential Aide

FLSA CLASSIFICATION:Non-Exempt

HOURS:Part-time

RESPONSIBLE TO:Opportunity House Shelter Manager

DIRECT REPORTS:None

LOCATION:1305 E 6th St, Pine Bluff, AR

SALARY:$16.50 per hour, paid bi-weekly

Depaul USA supports homeless and marginalized people, providing people experiencing homelessness with purpose and hope for a positive future. Our vision is that everyone has a place to call home and a stake in his or her community. In cities across the nation, we meet people where they are to address their needs. Through a combination of homelessness services and housing, Depaul USA is innovating and bringing real solutions to those facing homelessness.

Depaul USA is a growing, national, not-for-profit organization that serves more than 7,000 people annually and has a combined operating and capital budget in excess of $12.5 million. Our Vincentian values underpin what we do:

• We celebrate the potential of people;
• We put our words into action;
• We aim to take a wider role in civil society; and
• We believe in rights and responsibilities.

Please visit www.depaulusa.org to learn more.

Depaul USA is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. If you need reasonable accommodation in any part of the hiring process, please let us know.

Position Description

The Opportunity House project provides emergency housing for 35 single adults and families. Services are recovery-oriented, trauma-informed and participant-centered. Residential Aides supervise the daily functioning of the program and assist participants in meeting basic needs such as hygiene, medication and meals. The ideal candidate will use effective communication skills and be able to respond calmly during difficult situations. He/she is comfortable serving as the sole provider on the unit. Additionally, he/she is supervised by the Shelter Manager and collaborates closely with other staff at the program site.

Primary Duties and Responsibilities

Essential Functions
• Performs hourly rounds of the entire facility to ensure that the building is safe and secure. Ensures a safe and secure environment and maintains high operational standards within the project. Reports any problems to the next shift and the Shelter Manager or Pine Bluff Associate Director.
• Provides guidance and support for project residents. Facilitates a Friday/Saturday evening recreational group to support residents seeking a safe and sober activity.
• Ensures that the practical needs of residents are met (in conjunction with volunteers); i.e. providing food, laundry, clean bedding, etc.
• Monitors supplies for all areas including kitchen, hygiene, laundry, linen and medical. Assures they are stocked, and participants have access to them at the appropriate times. Maintains the donations closet including organizing, inventory and developing procedures to ensure the closet is orderly and all needed items are available to project residents.
• Accepts donations from the public, records donor information and sorts items into closet.
• Assists Shelter Manager with distribution of chores and supplies to residents when requested. Reports any concerns about inventory to Shelter Manager.
• Provides prompt and accurate documentation of participant’s interactions, incidents, telephone contacts and other information to meet program and licensing requirements.
• Records shift occurrences and communicates key behaviors to relieve staff members.
• Greets visitors and supervises visitation to the facility.
• Builds professional relationships with all participants and helps them with difficult or problematic situations sensitively. Deescalates conflict and engages in conflict resolution, providing guidance and support for project participants.
• Provides peertopeer supportive communication to participants who may need help during night and weekend hours and refers problems to appropriate staff members as needed.   Assists with reception and administration duties as scheduled.
General Responsibilities
• Adhere to all quality assurance policies and procedures.
• Stay informed of current local and national events, trends, and issues, that impact Depaul USA’s work with homeless individuals.
• Strive continuously to develop the role in collaboration with the supervisor to ensure that all tasks are being undertaken in an effective and appropriate manner, meeting the strategic goals and objectives of Depaul USA.
• Participate in internal/external meetings as required, attend training events, conferences, and other functions as necessary.
• Participate in regular supervision and annual evaluations, identifying his or her own developmental and training needs.
• Ensure adherence to all Depaul USA policies and procedures, particularly those relating to Health and Safety, Safeguarding and the Code of Practice and Confidentiality.
• Contribute to the effective implementation of Depaul USA’s Equal Opportunities Policy as it affects both the organization and its work with this client group.
• Undertake the role in a professional manner maintaining a highquality standard of work, in accordance with the Vision, Mission and Values of Depaul USA.
Qualifications

The ideal Residential Aide will be a professional with at least one year of experience working with disadvantaged populations. Education in social work or a related field is also desirable.

• Candidates must possess a high school diploma or GED equivalent.
• Trained in First Aid and CPR or the ability to obtain certification within 60 days of hire.
• Exceptional communication, multitasking, and interpersonal skills.
• Able to use Microsoft Word, Excel and Outlook.
• Strong organization skills and the ability to work in a team.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, the person in this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, and making and receiving telephone calls. Subjected to outside environmental conditions.

Work Schedule:
• In person from Opportunity House.
• Schedule varies between Monday Sunday.
• Primarily 3:30 PM 11:30 PM, and 11:30 PM 7:30 AM
• Occasionally 7:30 AM 3:30 PM
Benefits:
• Sick leave
• 10 Observed holidays
• 401(k) Retirement plan with employer matching
Background Checks:

A background check (including a criminal records check) must be completed as part of the hiring process. Failure to satisfactorily complete the background check may affect application status or applicants’ employment status.

Declaration:

This job description is intended to accurately reflect the duties, responsibilities, and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Depaul USA and management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Equal Opportunity Employment Statement

Depaul USA is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Thank you for considering Depaul USA! To apply, please submit your resume.

Deadline:Until Filled

To Apply:https://jobs.appone.com/DepaulUSA