About SugarAI
SugarAI is redefining CRM for the age of AI.
We're delivering on the original promise of CRM-turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we're entering a new chapter with clarity and momentum-building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We're focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you're excited to help shape what's next in AI-driven CRM-and build technology that drives real outcomes-we'd love to meet you.
Where You Fit In
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We're hiring a Senior Designer - Research/Corpus Focus to join our design team as a designer-first practitioner who also brings the research depth our team is actively building toward.
Like every senior designer here, you'll be embedded on a sprint team - owning discovery, flows, prototyping, and UI craft end-to-end. What makes this role distinct is that you're the person the team turns to when a decision needs real evidence behind it, not just a fast assumption. You'll also be the primary owner of our design corpus: the structured, evidence-backed documentation that captures design decisions, product knowledge, and classification rationale, and that the design agents this team builds and maintains depend on to operate correctly.
We're not looking for a PhD-level researcher who produces comprehensive studies over many months. We're looking for a designer with a genuine passion for research who knows how to get to a defensible answer in days or weeks - and who wants to work somewhere that actually values that instinct rather than treating it as a speed bump.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
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Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
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ย ย ย ย ย ย Excellent healthcare package for you and your family
ย ย ย ย ย ย Savings and Investment - 401(k) match
ย ย ย ย ย ย Unlimited Paid Time Off
ย ย ย ย ย ย Paid Parental Leave
ย ย ย ย ย ย Online Legal Services (Rocket Lawyer)
ย ย ย ย ย ย Financial Planning Services (Origin)
ย ย ย ย ย ย Discounted Pet Insurance (Embrace Pet Insurance)
ย ย ย ย ย ย Corporate Benefit Programย (Working Advantage).ย This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
ย ย ย ย ย ย Health and Wellness Reimbursement Program
ย ย ย ย ย ย Travel Discounts
ย ย ย ย ย ย Educational Resources - Career & Personal Development Program
ย ย ย ย ย ย Employee Referral Bonus Program
ย ย ย ย ย ย We are a merit-based company - many opportunities to learn, excel and grow your career!
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If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
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Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitย www.dhs.gov/E-Verify.
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#LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.