Rcc Customer Service Jobs in Florida (NOW HIRING)

Requisition No: 875784 

Agency: Highway Safety and Motor Vehicle

Working Title: OPS RCC PUBLIC RECORDS TECHNICIAN - 76808110 1

 Pay Plan: Temp

Position Number: 76808110 

Salary:  $18.00 Hourly 

Posting Closing Date: 09/24/2026 

Total Compensation Estimator Tool

Division of Florida Highway Patrol Bureau of FHP OPS-Special Operations *Other Personal Services* *Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Valerie Lockhart, (904) 359-6189

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

Our Benefits Include

• State of Florida 401(a) FICA Alternative Plan* 
• Workers' Compensation 
• Reemployment Assistance (Unemployment Compensation) 
• Participation in certain State Group Insurance benefits (must meet eligibility requirements)
• Deferred Compensation 
• Employee Assistance Program 

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities
The primary focus of this position is to document and fulfill public record requests that are made to the Florida Highway Patrol. The requests are required to be acknowledged and processed in a timely fashion.  Requires skill in analyzing and interpreting data and policy procedures in to arrive at logical conclusion or recommendations. Incumbents communicate with other records technicians, FHP troop administrative support personnel responsible for delivery of public records, and managers as required, to coordinate efforts of others within the organizational unit and/or coordinate activities between units. The job requires planning and scheduling activities to accomplish individual and unit goals and objectives.

Knowledge, Skills, and Abilities

• Administration and Management- Knowledge of planning, coordination and execution of business functions, resource allocation and production.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service -Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
• Laws, Policies and Procedures - Knowledge of, and ability to apply, state, federal and case law and DHSMV operations, policies, and procedures.
• Oral Communication - Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
• Writing - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
• Technology- Uses computers and computer applications effectively, to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet, SharePoint, People First, Driver and Vehicle Information Database, and GovQA.

Job Related Requirements

• The position you are applying is subject to a Level 2 background and CJIS security clearance, to include fingerprinting as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.  
• This position requires the incumbent to have and maintain a valid driver's license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• High School diploma or G.E.D. equivalent required. 

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• OPS employees at FLHSMV are paid biweekly.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.