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Job Title: Lead Commercial HVAC Service Technician
Operating Company: R.L. Craig Company, LLC.
Job Location: Louisville, KY
FLSA Status: Non-Exempt
Pay Rate: $40-55/hour
About:
R.L. Craig Company, LLC. – A member of the AIR Control Concepts family.
R.L. Craig Company, LLC is a Louisville, Kentucky–based manufacturer’s representative and distributor of commercial and industrial HVAC equipment and air management solutions. We were founded in 1955, and we partner with contractors, engineers, and facility owners to provide equipment selection, application expertise, and technical support across Kentucky and Southern Indiana.
Check out our website here: https://www.rlcraigco.com/
Job Description:
The Lead Commercial HVAC Service Technician plays a critical role in both field operations and the development of a growing service division. This position combines advanced technical expertise with leadership responsibilities, supporting the buildout of service capabilities while working hands-on in the field.
This individual will lead service execution across the full equipment lifecycle—from startup and warranty support to ongoing maintenance and complex troubleshooting—while mentoring technicians and ensuring an exceptional customer experience. This role also offers a clear path for advancement into a Service Manager position as the department continues to grow.
The office is based in Louisville, Kentucky. Travel to projects around Kentucky and Southern Indiana will be the norm.
This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company.
You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.
Essential Duties and Responsibilities:
To succeed in this role, a Commercial HVAC Service Technician Leader must demonstrate advanced technical ability, strong problem-solving skills, and a commitment to customer satisfaction. Core responsibilities include:

• Technician Leadership – All Technician Leaders will manage a group of specific technicians, assisting with dispatch when needed, reviewing site reports, generating quotes, managing technician quality control.
• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine tune system performance for energy efficiency and reliability.
• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Other Duties as Assigned – Contribute to the team and company by stepping in where needed.

Additional Role Highlights:

• Some overnight travel may be required depending on jobsite location.
• All required PPE is supplied by the company.
• Technician Leaders receive a company-issued corporate credit card for job-related expenses.
• Extensive on-the-job training is provided at no cost to the employee, with opportunities to grow

Competencies:

• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks.
• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals.
• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.

Experience and Requirements:

• Minimum of 5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
• EPA Universal Certification required; OEM-specific training or certifications preferred.
• Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
• Strong communication and customer service skills with a professional, team focused mindset.
• Valid driver’s license with clean driving record.
• Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
• Willingness to participate in an on-call rotation for emergency service coverage.
• Subject to background check and drug testing.

Physical Demands / Work Environment:

• This role is hybrid field-based and office-based and physically active. HVAC Service Technician Leaders can spend periods of physical activity are common while diagnosing equipment at customer job sites. HVAC Service Technician Leaders will operate in a mix of overseeing technicians in the field when necessary and in office involved in quoting, maintenance contracts, and customer interactions.
• While a portion of time (approximately 50%) may be spent in an office setting completing reports or administrative tasks at a computer, many responsibilities require hands-on work with tools and equipment. Technicians must regularly lift and move items up to 50 pounds and occasionally up to 100 pounds, sometimes in challenging environments.
• Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically. Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments in the field.
• This position involves frequent exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and active construction sites. Noise levels may range from low to high depending on the job location.

Benefits:
We offer a competitive and comprehensive benefits package, including:

• 401(k) with employer match (immediate vesting)
• Medical – HDHP & PPO options, Dental and Vision
• HSA with employer matching contributions
• FSA & Limited FSA
• Employer Paid Life/AD&D Insurance
• Voluntary Life Insurance Plans
• Paid Family Leave
• PTO
• Paid Company Holidays – 10 Days
• Employer Paid Short-term Disability
• Long-term Disability
• Referral Bonus Opportunities
• Other voluntary fringe benefits

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.
The Company complies with disability laws and provides reasonable accommodations to qualified individuals

Since our formation in 1955, the R. L. Craig Company, LLC. has served the Kentucky and Southern Indiana areas in the application and sales of commercial and industrial heating, ventilation and related air management products.

With over 400 years of combined experience in the HVAC industry, our staff of over 25 people includes technically trained salespeople, sales support individuals and mechanical engineers. Our team will provide you and your clients with effective, high-quality HVAC solutions.

The R. L. Craig Company, LLC. concentrates our efforts in air management by representing manufacturers with proven experience to make a catalog that spans simple equipment that has proven the test of time to cutting-edge, energy-efficient technology. We understand every project is different and are able to provide creative solutions to nearly any problem.