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Quick Reply Jobs in Washington, DC (NOW HIRING)

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Quick Reply information

See Washington, DC salary details

$35.1K

$86.4K

$151.2K

How much do quick reply jobs pay per year?

As of Aug 21, 2026, the average yearly pay for quick reply in Washington, DC is $86,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $115,000.00 per year, depending on experience, location, and employer.

What is a Quick Reply?

A Quick Reply job typically involves responding promptly to messages, emails, or customer inquiries in a fast and efficient manner. These roles are common in customer support, social media management, and live chat services. The goal is to provide timely and accurate information while maintaining a positive user experience. Strong communication skills and the ability to think quickly are essential for success in this role.

What does a Quick Reply do?

In a Quick Reply position, your day often involves rapidly responding to customer inquiries via online chat, email, or social media, ensuring each interaction is helpful and timely. You’ll frequently handle multiple conversations at once, requiring efficient multitasking and prioritization skills. Collaboration with colleagues and other departments to resolve complex issues is common, as is updating customer records and feedback logs. The work environment is usually fast-paced and incentivizes maintaining high response rates and customer satisfaction scores. This role can offer valuable experience in customer service, often serving as a stepping stone to supervisory or specialized support positions.

What skills and qualifications are needed to thrive as a Quick Reply?

To thrive as a Quick Reply agent, you need strong written communication skills, fast typing abilities, and familiarity with customer service protocols, typically supported by experience in support or chat environments. Proficiency with customer relationship management (CRM) systems and chat platforms like Zendesk or LiveChat is often required. Exceptional multitasking, attention to detail, and emotional intelligence help you excel in demanding, customer-facing settings. These skills are crucial to ensure prompt, accurate, and courteous responses that enhance customer satisfaction and retention.

What are popular job titles related to Quick Reply jobs in Washington, DC?

For Quick Reply jobs in Washington, DC, the most frequently searched job titles are:

Program Manager, ERP Systems, Hybrid

Greenberg-Larraby, Inc. (GLI)

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago


Job description

As a Program Manager for ERP Systems at Greenberg-Larraby, Inc. (GLI), you will play a pivotal role in overseeing the implementation, integration, and optimization of our ERP solutions at a well known Federal facility. You will collaborate closely with cross-functional teams to ensure the effective deployment of ERP systems that align with our business objectives. This hybrid position allows for a flexible work environment, balancing remote work with onsite collaboration as needed.

Essential Duties and Responsibilities:

  • Lead the planning, execution, and delivery of ERP projects, ensuring they meet budget, timeline, and quality specifications.
  • Work directly with stakeholders to gather requirements and define project scope, goals, and deliverables.
  • Coordinate internal resources and third-party vendors for the flawless execution of projects.
  • Establish and maintain relationships with third parties and key stakeholders.
  • Develop project plans, schedules, and resource allocations to manage project execution.
  • Monitor project progress and provide regular updates to senior management regarding project status, issues, and risks.
  • Identify and mitigate project risks and issues that may impact project timelines or success.
  • Ensure adherence to GLI's project management methodologies and best practices.
  • Facilitate training sessions and knowledge transfer to end-users to maximize system adoption.

The Program Manager – ERP Systems is responsible for the overall management, direction, and control of program activities supporting the VA’s enterprise ERP modernization under the Financial Management Business Transformation (FMBT) initiative. This role serves as the single point of accountability for performance, cost, schedule, quality, and risk across all ERP program tasks. The Program Manager provides senior leadership for large-scale federal ERP system implementation and sustainment, with a specific focus on Momentum (iFAMS) financial and acquisition systems.

Key Responsibilities
  • Provide program-wide leadership and oversight for ERP systems implementation and sustainment
  • Serve as the primary interface with government leadership
  • Manage all aspects of ERP program execution, including:
    • Schedule
    • Cost
    • Performance
    • Risk and issue management
  • Lead governance, planning, and execution for Momentum ERP
  • Oversee subcontractors, ERP technical SMEs, and functional teams
  • Ensure compliance with federal agency and federal ERP program management standards
  • Deliver accurate and timely ERP program status reporting
  • Support deployment, sustainment, and optimization of ERP systems
  • Ensure quality control across all ERP deliverables

Requirements

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  • 15+ years of experience in program or project management, preferably in ERP systems, finance, acquisition and technology.
  • Strong knowledge of ERP systems, implementation methodologies, and best practices.
  • Proven experience managing complex projects with multiple stakeholders.
  • Certification in Project Management (PMP) or similar is preferred.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to work independently and as part of a team in a hybrid work environment.
  • Strong problem-solving skills and ability to think critically under pressure.
  • Demonstrated experience managing large federal ERP programs
  • Direct Momentum (iFAMS) ERP implementation experience — required
  • Experience supporting Cabinet-level federal agencies
  • Must be able to attain a Public Trust upon selection.
  • Must be a U.S. Citizen or a Green Card holder.
Certifications
  • Active PMP certification — required
Education
  • Bachelor’s degree required
    • Finance, Accounting, Business, Information Systems, Engineering, or related field
  • Master’s degree (MBA, MPA, MS) — preferred

Compensation will be commensurate with experience and qualifications and is subject to interview and award turnaround.

This position is contingent; however, this is a quick turnaround. Qualified applicants are encouraged to apply no later than December 23, 2025. We will reply within 24 hours of interest and next steps. Thank you.

GLI Recruitment Team.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Benefits, terms apply depending on position and scope.

Disclaimer:

Greenberg & Larraby, Inc. will never send offer letters of employment unless a thorough interview process has taken place and all other internal processing has taken place.

If you receive one from an outside party and is not from the URL of our firm at @greenberg-larraby.com), please do not respond. If you have further questions, please reach out to your administrator.

When you apply to our positions, upon our interest, a recruiter will call you directly and will pre-screen prior to an interview. Offers of employment are contingent upon a thorough interview process, background check, and security clearance adjudication processing as applicable. Thank you.