Quality Program Manager Jobs in Cloquet, MN (NOW HIRING)

Provides guidance for program planning, implementation, and evaluation, and/or supervises outreach staff. Monitors budget and appropriate funding for programming. Promotes stable and productive relationships between the university and community. Strives to expand and ensure access to programs, facilities, and educational services to diverse audiences.

The Outreach Program Manager in the Center for Continuing Education manages the operation and ongoing development of credit and non-credit programming in response to identified community needs and in support of the mission of the University of Wisconsin-Superior. This role will be responsible for identifying, planning, developing, and evaluating educational programs. The Outreach Program Manager amends programmatic directions to enhance and/or update established curriculum. This position facilitates the development and delivery of high-quality educational programs and courses so learners of all ages can reach their personal and professional goals. This position will report to the Director of the Center for Continuing Education. Has supervisory authority of at least 1.0 FTE employee.

This position pays specific attention to the following programs and initiatives: credit course offerings for high school students, professional development programs (topics identified by community needs), programs geared toward those 55 years of age and older, and new program development in a variety of areas.

• Reviews recommendations for and provides input on the design and development of new outreach programs or services

• Determines outreach program needs and the personnel resource allocation plan

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

• Supervises the implementation of outreach-program-focused strategic planning initiatives and objectives

• Develops and implements operating policies and procedures to promote the outreach program in alignment with the strategic plan

• Monitors the unit or program budget and approves program expenditures

Department: Center for Continuing Education

Reports to: Center for Continuing Education Director

Full-Time: 100%, Academic Staff, 12-month ongoing appointment,1 Vacancy

This position may offer hybrid work flexibility. Hybrid work arrangements include a combination of remote and on-site work, based on departmental needs. To be eligible, candidates must reside in Wisconsin or Minnesota at the time of hire.

Additional duties specific to the position:

Program Development

• Facilitate the development of educational programming in various content areas in partnership with the appropriate subject matter experts, organizations, community groups, and/or academic departments or programs.
• Facilitate the development of a variety of program credential types, including but not limited to: credit, non-credit, certificate, badging, and micro-credentials.
• Facilitate the development of a variety of program delivery formats, including but not limited to: lecture series, webinars, workshops, face-to-face, and online.

Program Management

• Conduct needs assessment with faculty, subject matter experts, staff, and client audience to develop programming.
• Develop an effective and fiscally sustainable model for offering both credit and/or non-credit programming.
• Manage program financials to meet or exceed program revenue goals; as appropriate pursue external funding.
• Plan and execute balanced budgets, including the management and oversight of profit/loss for discrete programs and quarterly financials for each cost center.
• Implement the Center for Continuing Education strategic plan to support institutional and department goals.
• Supports annual and on-going report generation.

Community Outreach

• Conduct outreach and actively engages in relationship building with a variety of regional constituents - including but not limited to: academic departments, community groups, faith-based organizations, businesses, arts organizations, and other clients to grow credit, non-credit, professional and personal educational programs.

• Participate in regional and national networks on planning and program development.

Supervision

• Recruit, screen, hire, and supervise subject matter experts. As necessary, work with academic departments to assess and approve instructors.
• Supervise the work of Continuing Education staff in conjunction with the Director and other Program Managers.
• May supervise one or more individual(s) within the Center for Continuing Education.
• Collaborate with Director and other Program Managers to reinforce a positive and productive team environment.

Other Duties:

• Complete required trainings and professional development as assigned.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of adult learner concepts and practices.
• Knowledge of sound instructional design practices (for both face-to-face and distance learning settings).
• Knowledge of best educational practices for a variety of diverse learners.
• Knowledge of continuous performance enhancement practices to improve program quality and responsiveness.
• Knowledge of principles of budget development, including course pricing.
• Demonstrated skill in financial management.
• Skill in proficient use of standard office equipment, presentation technology, and Microsoft Office Suite.
• Ability to lead and develop professional staff in support of individual and institutional goals.
• Ability to develop and execute strategic plans and innovative solutions that support program and institutional goals.
• Ability to establish, foster, and maintain long-lasting, beneficial relationships with community members and other constituents.
• Ability to communicate effectively with a diverse campus population.
• Ability to work with a variety of underserved and underrepresented populations.
• Ability to demonstrate good judgment and analysis in decision-making and problem-solving.
• Ability to participate in evening, weekend and travel commitments as necessary and actively represent the Department in the community and at professional association meetings.
• Ability to travel throughout Wisconsin and adjacent states.
• Ability to commit to the highest level of professionalism, ethical standards, confidentiality and sensitivity to information and records.
• Ability to effectively plan, organize and direct assigned programs and operations.
• Ability to drive a vehicle for the purpose of conducting university business and meet the criteria for operation of state-owned-vehicles - Policy 615
• Ability to work early mornings, evenings or weekends, with overnight travel as needed.

Required Qualifications:

• Bachelor's degree from an accredited institution
• Two plus years' work experience managing educational outreach activities
• Valid driver's license

The University of Wisconsin-Superior does not offer H-1B or other work authorization immigration sponsorship for this position. Candidates must be independently, legally authorized to work in the United States at the time of hire and maintain their work authorization without the support or help of UW-Superior throughout employment. UW-Superior is not an E-Verify employer; therefore, it cannot employ individuals on the STEM OPT extension. If you have questions regarding this, please contact Human Resources.

Desirable Qualifications:

• Master's degree from an accredited institution
• Experience supervising staff and/or the work of staff within a unit
• Working knowledge of the communities and their educational needs within the Twin Ports and surrounding rural areas, especially Northwest Wisconsin
• Experience in program promotion and copy writing
• Experience in instructional design and best pedagogy practices for a variety of learners

Compensation & Benefits: Salary range for this position is: $59,000 - $66,000 annually. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

University of Wisconsin-Superior is a gold-level certified employer recognized by Family Friendly Workplaces.

Starting Date: August 23, 2026

Contact Information:

For additional information about UW-Superior, visit www.uwsuper.edu;

For additional information about this position, contact Traci Johnson at tjohn146@uwsuper.edu .

Application Process:

Review of all complete applications will commence at 8:00am on August 3, 2026, and will continue until the position is filled.

How to Apply:

Click the "Apply" button to begin the application process or visit: https://www.uwsuper.edu/about/employment/. You will be prompted to log in or create a Workday account to continue.

Important: The application includes only one attachment field. Please upload all required documents in that single field-either as one combined file or as multiple files attached in the same upload area.

Applications will not be considered complete unless all required materials are submitted.

1.) Cover Letter

2.) Resume

3.) Unofficial transcripts of all degrees earned

The University will not reveal the identities of applicants who request confidentiality in writing, except that the identities of 'final candidates' must be revealed upon request. According to the Attorney General, 'final candidates' under Wisconsin law means the five candidates who are considered most qualified for the position. See Wis. Stat. Sec. 19.36(7)(a).

Employment will require a criminal background check, and if you have prior work history within the last seven years with Universities of Wisconsin or State of Wisconsin agencies, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence and sexual harassment. The University reserves the right to check references with notice given to the candidates at the appropriate time in the process.

Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For UW-Superior campus safety information and crime statistics, review the Annual Security Report or contact the University Police Department Safety at 715-394-8114 for a printed copy.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.