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Quality Program Manager Jobs in Chico, WA (NOW HIRING)

Amazon

Quality Program Manager - CS , eero

Seattle, WA · On-site

We are seeking a Quality Program Manager to oversee all things quality for eero's customer support division. The ideal candidate should be an experienced Program Manager with a background in driving ...

Amazon

Quality Program Manager - CS , eero

Seattle, WA · On-site

We are seeking a Quality Program Manager to oversee all things quality for eero's customer support division. The ideal candidate should be an experienced Program Manager with a background in driving ...

City Year

Program Manager

Seattle, WA · On-site

$57K/yr

Program Managers are responsible for three main areas: program implementation, corps member program ... Coaching AmeriCorps members to ensure quality of day-to-day service implementation, including ...

Cityyear

Program Manager

Seattle, WA · On-site

$57K/yr

Program Managers are responsible for three main areas: program implementation, corps member program ... Coaching AmeriCorps members to ensure quality of day-to-day service implementation, including ...

Quickparts Acquisition Inc

Program Manager

Seattle, WA · On-site

$80K - $100K/yr

Program Manager Build. Lead. Transform. If you thrive on connecting teams, resolving issues ... quality and timelines * Build trust as the customer's primary point of contact, delivering ...

Seattle Indian Health Board

PROGRAM MANAGER

Seattle, WA · On-site

$65K - $72K/yr

We all strive to deliver the highest quality work and care, while respecting our teammates and ... The Program Manager provides leadership and oversight for multiple grant-funded projects at SIHB.

Zortech Solutions

Program Manager

Seattle, WA · On-site

Foster cross-functional collaboration between Product, Technology, and Operations teams to deliver high-quality technology solutions on time and within budget. Responsibilities * Program Management:

PACCAR Inc

Program Manager

Kirkland, WA · On-site

$119 - $186/hr

Program Manager Date: Aug 18, 2026 Company: PACCAR Company Information PACCAR is a Fortune 500 ... With an excellent heritage of quality, innovation and technology, Kenworth has played an essential ...

PACCAR

Program Manager

Kirkland, WA · On-site

With an excellent heritage of quality, innovation and technology, Kenworth has played an essential ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA · On-site

With an excellent heritage of quality, innovation and technology, Kenworth has played an essential ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA · On-site

With an excellent heritage of quality, innovation and technology, Kenworth has played an essential ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA

With an excellent heritage of quality, innovation and technology, Kenworth has played an essential ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA · On-site

With an excellent heritage of quality, innovation and technology, Kenworth has played an essential ... This role will be responsible for managing program development in a matrixed organization to meet ...

PACCAR

Program Manager

Kirkland, WA

With an excellent heritage of quality, innovation and technology, Kenworth has played an essential ... This role will be responsible for managing program development in a matrixed organization to meet ...

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Showing results 1-20

All JobsQuality Program JobsQuality Program Manager JobsQuality Program Manager Jobs in Chico, WA

Quality Program Manager information

See Chico, WA salary details

$25.6K

$91.9K

$168.5K

How much do quality program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for quality program manager in Chico, WA is $91,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $145,000.00 per year, depending on experience, location, and employer.

What does a quality program manager do?

A Quality Program Manager oversees the planning, implementation, and management of quality assurance programs within an organization. They are responsible for ensuring that products, services, and processes meet established quality standards and comply with regulatory requirements. This role involves coordinating with cross-functional teams, conducting audits, analyzing data to identify areas for improvement, and driving initiatives to enhance quality and efficiency. Quality Program Managers also develop policies, provide training, and report on program outcomes to leadership.

What are the key skills and qualifications needed to thrive as a quality program manager?

To thrive as a Quality Program Manager, you need expertise in quality management principles, process improvement methodologies (such as Six Sigma or Lean), and a relevant bachelor’s degree or higher. Familiarity with quality management systems (QMS), data analysis tools, and industry-recognized certifications like ASQ Certified Quality Manager or Six Sigma Black Belt is highly valuable. Exceptional leadership, problem-solving, and communication skills help drive organizational change and foster cross-functional collaboration. These skills and qualifications ensure effective quality initiatives, regulatory compliance, and continuous improvement across the organization.

How does a quality program manager typically collaborate with cross-functional teams to implement quality initiatives?

Quality Program Managers play a crucial role in bridging communication between departments such as engineering, operations, and customer service. They regularly lead meetings to align project objectives, gather input on process improvements, and ensure everyone adheres to established quality standards. By fostering open dialogue and providing clear documentation, they help teams identify potential quality issues early and implement actionable solutions together. This collaborative approach not only enhances product or service quality but also builds a culture of continuous improvement across the organization.

What cities near Chico, WA are hiring for Quality Program Manager jobs?

Cities near Chico, WA with the most Quality Program Manager job openings:

Quality Program Manager jobs near you
Infographic showing various Quality Program Manager job openings in Chico, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $91,873 per year, or $44.2 per hour.

Quality Program Manager - CS , eero

Amazon

Seattle, WA • On-site

Full-time

Posted 16 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,147 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start.

We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Quality Program Manager to oversee all things quality for eero's customer support division. The ideal candidate should be an experienced Program Manager with a background in driving quality and performance initiatives.

They should have a contact center background with the ability to communicate strategic plans and initiatives from Agent to Executive levels.
Key job responsibilities
As the Quality Program Manager you will:
- Serve as the subject matter expert on quality standards and QA methodologies across eero's customer support organization.
- Conduct and oversee QA reviews for key internal teams and vendor partners, ensuring consistent evaluation across all support channels.
- Design and implement methods to evaluate and measure agent performance using quantitative and qualitative data.
- Leverage AI-powered tools (e.g., Amazon Connect Contact Lens, speech and text analytics) to identify trends, automate quality insights, and drive program improvements and efficiency.
- Work in partnership with vendor and internal managers to monitor trends in quality and implement strategies to maintain and improve performance.
- Collaborate with Learning & Development to recommend new training materials and update existing content based on QA findings.
- Act as the lead facilitator for calibrations, ensuring all reviews are consistent with defined scoring methods across internal and vendor teams.
- Identify customer pain points through customer satisfaction surveys, QA audits, AI-driven sentiment analysis and performance trends.
- Work cross-functionally with vendor partners and internal teams to drive improvements to process and customer experience.
- Maintain QA reporting mechanisms to provide visibility into program health for senior leadership.
- Continuously evaluate and implement AI and automation solutions to scale the QA program and improve operational efficiency.
- Ability to travel both domestically and internationally (<25%).
A day in the life
Daily, you will be responsible for conducting QA reviews and inspections of interactions our agents, both internal and vendor, have with our customers. You'll obsess over the customer experience, review customer feedback, observe interactions in real time, and make data-driven recommendations to improve that experience

You will leverage AI and automation tools to identify trends, surface insights, and accelerate quality improvements across the organization.
You'll work with key internal and vendor stakeholders to drive initiatives and provide feedback to senior leaders on the overall health of our quality program. You will analyze trends and address opportunities in real time, building the policies, procedures, and best practices that ensure eero meets our commitment to world-class customer support across the globe.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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