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Quality Program Coordinator Jobs in Ontario (NOW HIRING)

Kensington Health

Program Coordinator

Toronto, ON

The Program Coordinator is responsible for planning, facilitating, and evaluating a diverse range ... Track program outcomes and contribute to quality improvement initiatives. * Coordinate room ...

Up With Women

Program Coordinator - GTA

Toronto, ON · On-site

Monitor the implementation of program processes and policies to deliver high-quality services and ensure continuous quality improvement. * Create and update client files and program documents and ...

Up With Women

Program Coordinator - GTA

Toronto, ON · On-site

Monitor the implementation of program processes and policies to deliver high-quality services and ensure continuous quality improvement. * Create and update client files and program documents and ...

Applus+

Quality Coordinator

Burlington, ON · On-site

Maintains an effective Quality Management Program across all regions in Canada. * Conducts internal ... Coordinating various NDT reporting by performing data entry, compiling reports and surveys, report ...

U.S.VETS

... Coordinator to oversee programs that help veterans transition from homelessness to permanent ... Monitor and report program outcomes, maintain data quality, and generate reports for leadership and ...

VON Canada (Ontario)

$24.18 - $25.69/hr

The Program Coordinator supports Grief and Bereavement Care clients, in addition to other hospice ... Practices in accordance with the quality and risk management framework of VON Canada and ...

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Quality Program Coordinator information

What does a quality program coordinator do?

A Quality Program Coordinator is responsible for developing, implementing, and monitoring quality assurance programs within an organization. Their main tasks include ensuring that processes meet established standards, coordinating audits, collecting and analyzing data, and recommending improvements to enhance quality and compliance. They often work closely with various departments to facilitate training, support regulatory requirements, and drive continuous improvement initiatives. This role is crucial in maintaining high standards and ensuring customer satisfaction.

How does a quality program coordinator typically collaborate with other departments to implement quality improvement initiatives?

A Quality Program Coordinator frequently works cross-functionally by partnering with departments such as nursing, operations, and compliance to identify process gaps and develop targeted improvement projects. This collaboration often involves facilitating meetings, gathering feedback, and ensuring that all stakeholders are aligned with quality standards and regulatory requirements. Effective communication and project management skills are vital, as the coordinator must translate data findings into actionable plans and monitor progress across teams. By fostering strong relationships and promoting a culture of continuous improvement, the coordinator helps ensure successful implementation and sustainability of quality initiatives.

What are the key skills and qualifications needed to thrive as a quality program coordinator, and why are they important?

To thrive as a Quality Program Coordinator, you need a background in quality management, data analysis, and process improvement, often supported by a bachelor’s degree in a related field. Familiarity with quality assurance methodologies, data management systems, and certifications like Six Sigma or Lean are typically valuable. Strong communication, organizational, and problem-solving skills help you engage teams and drive continuous improvement. These skills are crucial for ensuring organizational standards are met, fostering compliance, and enhancing operational efficiency.

What is the difference between Quality Program Coordinator vs Quality Assurance Specialist?

AspectQuality Program CoordinatorQuality Assurance Specialist
CertificationsISO 9001, Six Sigma, or equivalentISO 9001, Six Sigma, or equivalent
Work EnvironmentManufacturing, healthcare, or service industriesManufacturing, healthcare, or software industries
Primary FocusDeveloping, implementing, and managing quality programsInspecting, testing, and ensuring product/service quality
Employer UsageOrganizations seeking to coordinate quality initiativesOrganizations focusing on product/service quality testing

The main difference is that a Quality Program Coordinator focuses on developing and managing quality programs across departments, while a Quality Assurance Specialist concentrates on testing and inspecting products or services to ensure quality standards are met. Both roles require similar certifications and work in related environments, but their core responsibilities differ in scope and focus.

What is the role of a quality program coordinator?

A quality program coordinator oversees the development, implementation, and monitoring of quality assurance processes within an organization. They analyze data, ensure compliance with standards, and collaborate with teams to improve product or service quality, often using tools like quality management systems and requiring strong organizational skills.

What are the most commonly searched types of Quality Program jobs in Ontario?

The most popular types of Quality Program jobs in Ontario are:

Quality Program Coordinator jobs near you
Infographic showing various Quality Program Coordinator job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Program Coordinator

Kensington Health

Toronto, ON

Full-time

Medical, Vision, Life

Posted 24 days ago

Job description

Life at Kensington Health 

At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It's what motivates us, inspires, and propels our bold vision forward: a better life for everyone.  

Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.  

Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us? Check out our open roles! 

Job Overview 

Regular Schedule: Every Wednesday (7.5 hours) plus additional flexible hours scheduled based on operational requirements.

Reporting to the Manager, Community Care, the Program Coordinator supports older adults and adults living with disabilities through the delivery of person-centered programs and services that promote social connection, independence, wellness, and quality of life. The Program Coordinator is responsible for planning, facilitating, and evaluating a diverse range of therapeutic, recreational, educational, and social programs across multiple Kensington Health community sites.

Working both independently and collaboratively, the Program Coordinator provides direct member support, monitors participant wellbeing, manages attendance and documentation, coordinates volunteers and community partners, and responds appropriately to changing member needs. This role requires strong judgment, adaptability, and the ability to foster a welcoming, inclusive, and safe environment for all participants while supporting the operational needs of the program.

Responsibilities 

Program Planning and Delivery

  • Plan, coordinate, and facilitate therapeutic, recreational, educational, cultural, and wellness-based programming that supports member engagement and wellbeing.

  • Adapt programming to meet the diverse physical, cognitive, emotional, and social needs of participants.

  • Lead group activities, presentations, special events, outings, and community initiatives.

  • Evaluate program effectiveness through participant feedback, attendance trends, and observation.

  • Develop innovative programming opportunities that align with member interests and organizational goals.

  • Support virtual and hybrid programming as required.

Member Support and Engagement

  • Build positive therapeutic relationships with members and foster an inclusive, welcoming environment.

  • Monitor participant wellbeing and identify changes in physical, cognitive, emotional, or social functioning.

  • Provide assistance, support, and referrals to internal and external resources as appropriate.

  • Promote social inclusion and meaningful engagement for individuals experiencing isolation or vulnerability.

  • Support members during transitions, crises, and changing care needs while maintaining dignity and respect.

Program Operations and Administration

  • Maintain accurate attendance records, participant documentation, reports, and program statistics using electronic documentation systems.

  • Track program outcomes and contribute to quality improvement initiatives.

  • Coordinate room bookings, supplies, transportation arrangements, meal service requirements, and event logistics.

  • Manage petty cash, program purchases, and receipts according to organizational procedures.

  • Assist with membership administration and participant registration processes.

  • Support promotional activities including newsletters, calendars, posters, and community outreach initiatives.

Volunteer and Community Partnership Coordination

  • Support the orientation, scheduling, and day-to-day coordination of volunteers.

  • Foster positive relationships with community organizations, students, vendors, and external partners.

  • Assist with special events, community engagement initiatives, and partnership activities.

  • Provide mentorship and guidance to volunteers while ensuring adherence to organizational policies and procedures.

Safety, Risk Management, and Professional Practice

  • Maintain a proactive presence to identify and address safety risks involving participants, volunteers, and staff.

  • Respond appropriately to emergencies, incidents, behavioral concerns, and health-related situations.

  • Complete incident documentation, follow-up activities, and required reports.

  • Follow infection prevention and control practices and all organizational health and safety procedures.

  • Maintain confidentiality and safeguard participant information.

  • Participate in ongoing training, quality improvement activities, and professional development opportunities.

Qualifications 

Required Skills and Abilities:

  • Strong facilitation, interpersonal, and communication skills.

  • Ability to engage diverse populations using a person-centered and anti-oppressive framework.

  • Excellent organizational, planning, and time-management skills.

  • Strong problem-solving and decision-making abilities.

  • Ability to work independently and collaboratively within an interdisciplinary team.

  • Strong documentation and computer skills, including Microsoft Office applications.

  • Ability to respond calmly and effectively during emergencies and crisis situations.

  • Demonstrated professionalism, empathy, and emotional intelligence.

  • Experience facilitating both physical and cognitive wellness activities is an asset.

  • Experience using Zoom and virtual engagement platforms is an asset.

Required Knowledge and Experience:

  • Minimum two years of experience in community services, seniors’ services, recreation, social services, or health care.

  • Experience supporting older adults and/or adults living with disabilities.

  • Experience coordinating programs, activities, events, or volunteer services.

  • Experience maintaining documentation and program statistics.

  • Knowledge of community resources and referral pathways is an asset.

  • Experience using AlayaCare or similar client management software is an asset.

Required Professional Designation/Certificate:

  • Diploma or Degree in Recreation Therapy, Gerontology, Social Service Work, Community Services, Recreation and Leisure Services, Therapeutic Recreation, Activation Coordination, or a related field.

  • CPR and First Aid Certification.

  • GPA, Gentle Persuasive Approaches, or crisis prevention training considered an asset.

Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.