·Job description
The Client Coordinator develops and manages consumer plans of care and provides support functions for an assigned caseload of consumers to ensure delivery of high-quality home care services in accordance with service authorizations and regulatory guidelines.
Primary Responsibilities:
· Maintains assigned caseload of consumers and Home Care Attendants
· Conducts in-home assessments and wellness calls for assigned consumer caseload to identify individual consumer care needs.
· Completes required documentation for assessments and wellness calls; enters documentation into the consumer’s record located in the HHA Exchange system and completes any related records or files.
· Contacts consumers to confirm accuracy of attendants visit time and care provided when discrepancies or incomplete entries occur.
· Communicates with home care attendants at least weekly regarding over/under utilization of service hours; documents findings and notifies manager of same.
· Addresses and resolves consumer and Home Care Attendants concerns and appropriately escalates issues to manager and/or appropriate person/department.
· Provides excellent consumer customer service and consumer advocacy.
· Perform other specific tasks related to the department as assigned.
Will Demonstrate the following Skills:
· Effective case management skills with excellent judgment and ability to identify consumer needs.
· Strong customer service skills. · Excellent organizational skills.
· Strong verbal and written communication skills.
· Ability to accurately document information pertaining to consumer services in a timely manner.
· Ability to assess individual consumer needs and care requirements and develop/update a plan of care to enable assigned caregivers to safely address identified needs.
· Excellent computer skills in a Microsoft Windows environment and ability to effectively utilize the HHA Exchange system.
Education/Experience Requirements
· At least 2 years of coordination or management experience in a health care or home care environment.
· Valid driver’s license.
· Daily access to a reliable, registered and insured vehicle.
. Bi-Lingual (Spanish)
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Caring Family Home Care provides home health services to Bucks, Berks, Lehigh, Luzerne, Montgomery, Northampton, and Philadelphia counties. We are dedicated to providing a peace of mind to families by providing home care services and making a real difference to their loved ones in the comfort of the client's home.