Quality Customer Service Inspector Jobs in California

TYPE OF APPOINTMENT: PROVISIONAL (TPV)

This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. Provisional appointments may not exceed three (3) years.

Specific information regarding this recruitment process are listed below:

• Application Opening: 8/24/2026
• Application Deadline: Apply immediately. Please be advised that interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on 9/8/2026.
• Compensation Range: $128,258-$155,896
• Recruitment ID: TPV-7316-165087

Working at SFO:

San Francisco International Airport (SFO or the Airport) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines.

SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region.

Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive.

SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

Under general supervision, the Water Service Inspector performs inspections, testing, monitoring, and regulatory compliance activities to ensure the safe, reliable, and efficient operation of the Airport's potable and recycled water distribution systems.

Essential duties include, but are not limited to:

1. Inspect, test, install, remove, replace, and verify the operation of water meters, services, backflow devices, and related equipment. Perform flow and pressure tests and inspect meter boxes, service connections, fittings, and fire hydrants for damage, improper use, or needed repairs.
2. Investigate water service complaints and unusual water use, including low pressure, leaks, dirty water, unusual noises, tastes and odors, and high bills. Identify causes and recommend or coordinate corrective actions.
3. Read water meters, calculate water consumption, inspect properties for leaks or faulty plumbing, and turn water services on or off for new, changed, or discontinued accounts.
4. Review construction plans and inspect new or modified water services to verify proper meter sizing, service locations, taps, connections, and installation.
5. Support the Cross-Connection Control Program by inspecting and testing backflow prevention devices, ensuring required annual testing is completed, and coordinating inspections and surveys with San Mateo County.
6. Monitor construction and street work involving water services; coordinate temporary water service; verify water use and charges; and investigate unauthorized use of water from fire hydrants and water service connections. Take appropriate action to address violations.
7. Conduct water conservation inspections and recommend ways to improve water efficiency and reduce water consumption.
8. Collect water quality samples and support the Airport's water quality monitoring program and compliance with state drinking water regulations.
9. Respond to emergency water service issues and coordinate with maintenance staff, contractors, plumbers, tenants, regulatory agencies, and other stakeholders to restore service and resolve problems.
10. Prepare and maintain accurate records of inspections, meter readings, water usage, service changes, repairs, sampling results, and regulatory compliance activities.
11. Explain water service requirements, water use regulations, and compliance procedures to tenants, contractors, consultants, and other customers.
12. Perform other functions outlined in the 7316 Water Service Classification.

1. Experience: Two (2) years of experience in a water or wastewater agency performing various phases of field and distribution operations including: water sample collection and field analysis, water service inspection and repair, meter readings, investigation of customer complaints, investigation of customer accounts or investigation and enforcement of efficiency codes and standards.

2. LICENSE AND CERTIFICATION

• Possession of a valid California driver's license.

Required Special Condition: Some positions may require additional qualifications such as special conditions that may differ from the standard minimum qualifications associated with this classification.

1. Possession of a California Water Distribution Operator Grade II (2) certificate upon hire
2. Possession of an AWWA, ABPA or ASSE Backflow Prevention Assembly Certification.

Obtain the following within 12 months of appointment:

1. Cross Connection Control Specialist Certification
2. Grade 3 Water Distribution Operator Certification

Working Conditions: Involves possible work in inclement weather conditions with frequent exposure to various environmental elements and health hazard materials. May involve working in confines spaces, climbing ladders, stooping and bending over. May be required to deal with emergencies outside of regular schedule, including weekends and holidays.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience as a journey-level plumber
• Experience conducting indoor water conservation and leak evaluations at residential and non-residential properties and conducting outdoor evaluations of irrigation systems and landscapes.

Verification of Education & Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure: The selection process will include the evaluation of applications about minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be a basis for termination from employment with the Airport Commission.

Customs Clearance:
Candidates for employment with the San Francisco Airport Commission require the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire, and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination:

Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or ability to meet the physical minimum requirements.

Additional Information Regarding Employment with the City and County of San Francisco

Information About the Hiring Process

Conviction History

Employee Benefits Overview

Equal Employment Opportunity

Disaster Service Worker

ADA Accommodation

Right to Work

Copies of Application Documents

Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

• Select the "Apply Now" button and follow instructions on the screen.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall,1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact analyst at Linda.King@flysfo.com.

Recruitment ID: TPV-7316-165087

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.