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Quality Call Monitoring Jobs in Augusta, GA (NOW HIRING)

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Call Center Team Lead Skills: Lead, mentor, and coach Insurance Verification, Call Center Location ... Monitor team adherence to standard operating procedures, productivity expectations, and quality ...

URBN

Call Center Service Manager

Augusta, GA · On-site

Oversee the quality and timeliness of contractually required reports and deliverables ... monitor the achievement of those goals. * Analyze daily, weekly, and monthly reports for ...

URBN

Call Center Service Manager

Augusta, GA · On-site

$60 - $80/hr

Oversee the quality and timeliness of contractually required reports and deliverables ... monitor the achievement of those goals. * Analyze daily, weekly, and monthly reports for ...

Coforge Limited

SENIOR QUALITY ANALYST

Augusta, GA · On-site

$60 - $80/hr

The Quality Process Analyst is responsible for monitoring, evaluating, analyzing and reporting ... Experience in banking, financial services, or call center environment. * Candidates should have ...

URBN

Call Center Service Manager

Augusta, GA · On-site

Oversee the quality and timeliness of contractually required reports and deliverables ... monitor the achievement of those goals. * Analyze daily, weekly, and monthly reports for ...

Benelynk

Quality Assurance Analyst

Augusta, GA · Remote

$70K - $80K/yr

We call it "Doing good while doing well" and invite you to apply to join us and begin moving ... The Quality Assurance Analyst is responsible for monitoring, inspecting, testing, and proposing ...

Aecon Group, Inc.

Inspector, Quality Control

Aiken, SC · On-site

... we call it Aecon Proud . At Aecon we: * Ensure you and your family receive the services and ... Perform internal weld monitoring as required. * Perform source inspections, in-process inspections ...

KA Recruiting Inc.

Physical Therapist

North Augusta, SC · On-site

$1.3K - $1.7K/wk

... quality of life. This role works collaboratively with physicians, nursing staff, and ... Monitor patient progress and adjust treatment plans as needed to achieve optimal outcomes * Educate ...

UHS

Cath Lab Tech

Aiken, SC · On-site

$1.9K - $2.6K/wk

Utilizes necessary accessories to enhance image quality. Demonstrates skills needed to monitor ... a call in. Has been scheduled for on-call services a fair share of the on -call schedule.

UHS

Cath Lab Tech - Registered

Aiken, SC · On-site

$1.9K - $2.6K/wk

Utilizes necessary accessories to enhance image quality. Demonstrates skills needed to monitor ... a call in. Has been scheduled for on-call services a fair share of the on -call schedule.

UHS

Cath Lab Tech - Registered

Aiken, SC · On-site

$1.9K - $2.6K/wk

Utilizes necessary accessories to enhance image quality. Demonstrates skills needed to monitor ... a call in. Has been scheduled for on-call services a fair share of the on -call schedule.

UHS

Cath Lab Tech

Aiken, SC · On-site

$1.9K - $2.6K/wk

Utilizes necessary accessories to enhance image quality. Demonstrates skills needed to monitor ... a call in. Has been scheduled for on-call services a fair share of the on -call schedule.

UHS

Cath Lab Tech

Aiken, SC · On-site

$1.9K - $2.6K/wk

Utilizes necessary accessories to enhance image quality. Demonstrates skills needed to monitor ... a call in. Has been scheduled for on-call services a fair share of the on -call schedule.

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Quality Call Monitoring information

See Augusta, GA salary details

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$19

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How much do quality call monitoring jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for quality call monitoring in Augusta, GA is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.68 per hour, depending on experience, location, and employer.

What is quality call monitoring?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a quality call monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What job categories do people searching Quality Call Monitoring jobs in Augusta, GA look for?

The top searched job categories for Quality Call Monitoring jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Quality Call Monitoring jobs?

Cities near Augusta, GA with the most Quality Call Monitoring job openings:

Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in Augusta, GA as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $39,872 per year, or $19.2 per hour.

Call Center Team Lead

E-Solutions

Augusta, GA • On-site

Other

Re-posted 27 days ago

Job description

Call Center Team Lead

Skills: Lead, mentor, and coach Insurance Verification, Call Center

Location: Augusta, GA 100% Onsite

Job Type: Longterm Contract

Insurance Tracking is responsible for guiding a team of Insurance Verification Specialists to ensure accurate, timely, and efficient processing of insurance documents.

This role oversees daily operational workflows, supports call queue management, and maintains strong client and internal relationships.

The ideal candidate demonstrates excellent leadership, communication, and problem-solving skills, with the ability to thrive in a fast-paced, service driven environment.

Key Responsibilities:

Leadership & Team Management.

Lead, mentor, and coach Insurance Verification Specialists to meet performance goals and maintain high-quality work output.

Provide side-by-side coaching, performance feedback, and ongoing development to support employee growth.

Assist team members with escalated calls, offering guidance and ensuring timely and accurate resolution.

Support a positive team culture that emphasizes accountability, professionalism, and teamwork.

Oversee daily workflows and actively manage call queues to ensure service-level requirements are met.

Reallocate resources strategically during peak call volumes, backlog situations, or staffing shortages.

Make call queues by taking calls when call volumes are backed up or when additional coverage is required.

Monitor team adherence to standard operating procedures, productivity expectations, and quality standards.

Assist leadership in preparing reports, tracking key performance indicators (KPIs), and presenting performance updates.

Maintain professional working relationships with internal departments, agents, carriers, and lender clients.

Participate in client meetings, calibration sessions, or operational discussions to support business needs and ensure alignment.

Communicate updates, process changes, and operational impacts to leadership and partners as needed. Systems, Tools & Administrative Support.

Ensure team proficiency with insurance verification systems, online portals, and call center tools.

Utilize Microsoft Office Suite, including Excel, Word, Outlook, and Teams.

To track productivity, create reports, and communicate effectively.

Support process improvements and contribute to operational enhancements that drive efficiency and accuracy.

Previous experience in insurance verification.

Apply