Quality Assurance Program Manager Jobs in Springfield, MO

Description

At Republic & T.F. Ehrhart, it's our greatest Joy to take care of our customers and our team. Our third-generation business has grown to be a leading wholesale distributor of electrical energy management, heating, air conditioning, hydronic and sign support systems. Through our winning culture and one growing team working together to serve our customers; Republic and T.F. Ehrhart teams deliver the best products to our customers in Iowa, Illinois, Wisconsin and Missouri.  If you're looking for a company that has a strong and colorful history, allows you to focus on your family and find purpose in what you do every day, join our team today and start building your career with an industry leader.

 Job Information

Our current Branch Manager is growing into a new role so we have an opening for Branch Manager of our Springfield, MO  branch. As a Branch Manager at Republic & T.F. Ehrhart, you will own daily operations of the branch and team to ensure that all operational functions are completely performed, outstanding customer service is provided to internal and external customers, and ensure compliance with all policies and procedures.  Each branch Manager owns the financial performance of their branch and is responsible for warehouse operations, delivery services, inventory, training, safety, building security & maintenance and sales management. This position reports directly to the Vice President of Operations.

Role & Responsibility

Overall Branch Management

• The Branch Manager is responsible for the financial performance of his branch and should oversee and manage budgets,      inventory, customer sales, and operating expense.
• The Branch Manager is responsible for maintaining a good relationship with the key accounts for their branch and should know      who their top customers are. 
• The Branch Manager should work cross functionally with purchasing to manage inventory turns and scrutinize all new stock      additions. 
• The Branch Manager work cohesively with other Branch Managers and departments to take care of customers, transfer inventory, reduce expense, deploy training, fill gaps, etc. 
• The Branch Manager holds weekly sync meetings with their staff at the Branch and monthly includes other key partners as      needed to implement company objectives such as sales, inside sales, purchasing, HR, IT, Accounting, etc.
• The Branch Manager is responsible for ensuring compliance with all operational and personnel policies and procedures as      well as enforcing safety policies and operational best practices. 
• The Branch Manager ensures that building(s) and employees are safe, well maintained, & secure. Oversees and schedules maintenance services for the branch facilities, equipment and vehicles, which includes working with      our Fleet Manager to ensure accurate Driver Records, and Annual DOT maintenance is completed and recorded.

Warehouse Operations & Delivery Services

• The Branch Manager owns all warehouse operational processes and procedures including receiving inbound, transfers, inventory control, order picking, packing, quality assurance and delivery. 
• The Branch Manager is the point of escalation and Provides oversight on product returns, defective inventory, and warranty claims and works cross functionally with all departments to come to resolution.
• Manage inventory accuracy through cycle counts and reconciliation processes. 
• Ensure the proper handling, storage, and rotation of HVAC materials and equipment. 
• Ensure all delivery operations including scheduling drivers, trucks, and routes are established
• Plan and optimize delivery routes for efficiency and service reliability
• Coordinate LTL shipments for large-order deliveries
• Ensure compliance with DOT regulations and company fleet safety standards
• Verify completion of driver pre-trip inspections and required documentation
• Monitor driver logs, mileage reporting, and operational records
• Coordinate annual vehicle inspections as well as preventative maintenance and repairs
• Address delivery issues, delays, or service failures
• Promote safe driving practices and accountability among drivers

Sales Support 

• The Branch Manager will ensure that we are delivering on our brand promise: "Republic promises to provide the products, technical knowledge, customer service and fast response times you need to be successful."
• Support the sales function to ensure that the promises the sales team makes are kept.
• Work cross functionally to schedule customer training events at your branch each month.
• Work with sales teams to create an open house/counter day monthly to promote Republic and a timely product of the month. Work with Marketing to create awareness. 
• The Branch Manager is responsible for show rooms in their branches. Ensure they are established, equipped and clean. Rotate show room product for seasonality to promote impulse purchases. 
• Work with the Crib Program Manager to ensure any crib specialists (managed inventory specialists) at your location are fulfilling crib orders to desired standards and offer support where needed to establish new crib accounts. 
• The Branch Manager promotes exceptional customer service through their counter team to provide timely customer interaction and problem resolution.
• The Branch Manager may need to assist in ticket writing, taking orders over the phone and assisting walk-in customers.
• The Branch Manager guides and coaches counter staff through complex order situations to ensure customer satisfaction and works cross functionally with other departments to resolve issues. 
• Utilizes inventory and order entry functions in the company's ERP system, as well as helping others to research and troubleshoot.

Supervisor Responsibility

• Recruit, hire, train, and develop employees for your branch.
• Monitor ongoing schedules and time off requests to ensure adequate branch coverage.
• Assess the training and development needs of employees and schedule opportunities for them to develop into high performers. 
• Complete performance reviews on the required cadence for all employees who report to you and offer coaching and feedback as needed, daily if it's required. 

Requirements

• Education Required: Bachelor's Degree in a business discipline, such Business Management, Marketing, Accounting, Sales, Entrepreneurship is preferred, or equivalent experience. 
• Experience Required: 3-5 years of related work experience in HVAC or electrical distribution
• Strong problem-solving abilities. 
• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated proficiency in Microsoft products such as Word, Excel, PowerPoint, and Outlook/Teams.
• Excellent teamwork/collaborative aptitude, with the ability work independently and be a self starter. 
• Demonstrated leadership skills using your ability to galvanize and use influence skills to drive action and change.

The Republic and T.F. Ehrhart teams have grown to almost 200 employees across 4 states in 10 different branch locations. Our company offers its customers products and solutions to help build stronger businesses and communities. Based in Davenport Iowa, Republic & T.F. Ehrhart Company is a first-class provider of electrical and mechanical supplies for industrial, institutional, governmental, and contracting communities and is committed to helping our customers accomplish more.
 

Republic & T.F. Ehrhart are committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 563-383-6033. 

Any legitimate job offer will be preceded by an official selection process.