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Quality Assurance Program Manager Jobs in Hawaii

ANISTAR Technologies

$115K - $135K/yr

NSC Staffing is seeking an experienced Quality Assurance Manager (Direct Hire) to lead and oversee quality and compliance programs supporting ship repair and industrial operations in California. This ...

HMSA

Quality Assurance Lead

Honolulu, HI · On-site

Test Management & Test Execution * Develop and execute comprehensive test strategies, plans, and schedules for assigned projects and releases. * Lead QA efforts for medium to large complex projects

Akima, LLC

Quality Assurance Analyst

Wahiawa, HI · On-site

$85K/yr

Army Equipment Turn-In Site The Quality Assurance Analyst supports the Quality Assurance Manager ... program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary ...

Cymertek Corporation

QA Engineer

Honolulu, HI · On-site

$70 - $120/hr

In this role, you will collaborate closely with developers, product managers, and other ... Referral bonus program with recurring annual payments EQUAL OPPORTUNITY EMPLOYER STATEMENT Cymertek ...

Cymertek

QA Engineer

Honolulu, HI · On-site

In this role, you will collaborate closely with developers, product managers, and other ... Referral bonus program with recurring annual payments HOW TO APPLY Email us atjobs@cymertek.comor ...

ManTech International

3M Program Manager

Pearl City, HI · On-site

$98 - $163/hr

... (QA) program, as they relate to shipboard and shore preventive maintenance. * Review all ... Management (3M) Program * Ability to resolve problems associated with incomplete loads prior to ...

New

Cymertek Corporation

QA Engineer

Honolulu, HI · On-site

Cymertek Corporation is looking for a detail-oriented and passionate QA Engineer to join their team ... In this role, you will collaborate closely with developers, product managers, and other ...

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All JobsQuality Assurance Program JobsQuality Assurance Program Manager JobsQuality Assurance Program Manager Jobs in Hawaii

Quality Assurance Program Manager information

See Hawaii salary details

$36.7K

$124.4K

$188.7K

How much do quality assurance program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for quality assurance program manager in Hawaii is $124,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,400.00 and $164,100.00 per year, depending on experience, location, and employer.

What does a quality assurance program manager do?

A Quality Assurance Program Manager oversees the development and implementation of quality assurance processes within an organization. They ensure that products or services meet established standards of quality, reliability, and performance. This role involves coordinating QA teams, developing testing strategies, analyzing data, and working closely with other departments to resolve quality issues. They also play a key role in continuous improvement by identifying trends and recommending process enhancements. Ultimately, they help ensure customer satisfaction and regulatory compliance.

What are the key skills and qualifications needed to thrive as a quality assurance program manager?

To thrive as a Quality Assurance Program Manager, you need expertise in quality management systems, process improvement, and a relevant bachelor's degree, often in engineering or a related field. Familiarity with tools like ISO 9001 standards, Six Sigma methodologies, and QA software platforms such as Jira or Quality Center is typically required, along with certifications like ASQ or Six Sigma Black Belt. Strong leadership, analytical thinking, and effective communication skills help you manage teams and collaborate across departments. These skills ensure that quality standards are met, risks are mitigated, and products or services consistently meet customer and regulatory requirements.

How does a quality assurance program manager typically collaborate with cross-functional teams to ensure product quality?

A Quality Assurance Program Manager frequently partners with departments such as product development, engineering, and operations to embed quality standards throughout the product lifecycle. They facilitate regular meetings, coordinate testing schedules, and align on quality metrics to ensure everyone is working toward the same goals. This collaborative approach helps quickly identify and address potential issues, streamlining the path to consistent, high-quality outcomes. Effective communication and relationship-building are essential skills for managing these cross-functional efforts.

What is the difference between Quality Assurance Program Manager vs Quality Control Supervisor?

AspectQuality Assurance Program ManagerQuality Control Supervisor
CertificationsASQ CQE, Six Sigma, PMPISO 9001, Six Sigma, CQE (optional)
Work EnvironmentOversees quality systems across departments, strategic planningSupervises daily inspection and testing activities
Employer & Industry UsageManufacturing, aerospace, healthcare, softwareManufacturing, production, industrial settings

The Quality Assurance Program Manager focuses on developing and maintaining quality systems and processes, ensuring compliance and continuous improvement. In contrast, the Quality Control Supervisor manages daily inspection and testing to ensure products meet quality standards. Both roles are essential in quality management but differ in scope and responsibilities.

Is a quality assurance program manager a stressful job?

A quality assurance program manager role can be stressful due to the responsibility of ensuring product quality, meeting deadlines, and managing cross-functional teams. The job often requires attention to detail, problem-solving skills, and the ability to handle pressure during audits or product launches.

What are popular job titles related to Quality Assurance Program Manager jobs in Hawaii?

For Quality Assurance Program Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Quality Assurance Program Manager jobs in Hawaii look for?

The top searched job categories for Quality Assurance Program Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Quality Assurance Program Manager jobs?

Cities in Hawaii with the most Quality Assurance Program Manager job openings:

Quality Assurance Program Manager jobs near you
Infographic showing various Quality Assurance Program Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $124,379 per year, or $59.8 per hour.

Supervisor, Customer Relations Quality Assurance

HMSA

Honolulu, HI • On-site

Other

Posted 23 days ago

Job description

  1. Oversee and manage the quality assurance program for Customer Relations contact center operations. Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service quality, policy compliance, call flow, accuracy, professionalism, and customer experience. Ensure consistent application of quality standards, scoring methodologies, and evaluation guidelines across all audits. Validate adherence to approved scripts, workflows, regulatory requirements, and organizational standards.
    Provide timely, constructive feedback to agents and Customer Relations Business Specialists based on quality assurance findings. Partner with supervisors and team leaders to support effective coaching plans and corrective action strategies. Identify individual and systemic performance gaps and recommend targeted coaching, refresher training, or process improvements. Support a culture of continuous learning, accountability, and service excellence.
  2. Analyze the effectiveness of Customer Relations training programs by reviewing post-training performance data, quality scores, and operational outcomes. Assess the quality and effectiveness of training design elements, including learning objectives, course content, exercises, simulations, and assessments. Review and evaluate training exams, quizzes, and performance-based evaluations to ensure they accurately measure job readiness and knowledge transfer. Identify gaps between training outcomes and on-the-job performance and provide actionable recommendations for improvement. Partner with Training leadership and trainers to recommend enhancements to curriculum, instructional methods, assessments, and reinforcement strategies. Support validation of training effectiveness through calibration sessions, quality audits, and performance trend analysis.
  3. Collaborate with Training, Operations, and leadership to design and implement quality improvement initiatives. Contribute to the development and maintenance of standard operating procedures, scripts, job aids, and quality guidelines. Support the evaluation of training effectiveness and recommend enhancements based on QA trends. Participate in cross-functional projects aimed at improving efficiency, compliance, and customer experience. Collaborate with Training and Customer Relations leadership to evaluate and improve training program effectiveness by analyzing quality results, performance metrics, and assessment outcomes.
  4. Directly supervise Customer Relations Business Specialists, including workload management, performance evaluation, coaching, and professional development. Ensure QA staff are calibrated, trained, and aligned on quality standards and evaluation expectations. Facilitate QA calibration sessions to ensure scoring accuracy and consistency. Serve as a subject matter expert for quality standards, monitoring practices, and customer experience expectations.
  5. Conduct regular audits of call center operations, quality results, and agent performance trends. Analyze QA data and operational metrics to identify trends, risks, and opportunities for improvement. Develop and deliver reports on key performance indicators, including but not limited to:
    • Quality scores
    • Average handle time
    • Call resolution
    • Customer satisfaction metrics
  6. Present insights and recommendations to Customer Relations leadership and cross-functional partners.
  7. Perform other related duties and special assignments as required to support Customer Relations and organizational objectives.

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