Quality Assurance Performance Engineer Jobs in Delaware

Build your career in a role where your attention to detail helps protect customers and the firm. You'll review marketing creative with care, speed, and consistency-so materials are clear, accurate, and compliant.

As a Quality Assurance Tester, Marketing Copy in Card and Connected Commerce, you will conduct timely quality assurance reviews of marketing creative materials and deliver clear, well-documented results. You will partner closely with marketing and legal stakeholders to validate alignment to regulatory requirements and internal guidelines, focusing on written materials with some audio and video content (not software testing).

Job responsibilities

• Conduct detailed quality assurance reviews of marketing creative copy materials submitted by business partners
• Use standardized questionnaires and supporting resources to validate alignment with regulatory requirements and internal guidelines
• Deliver clear, consistent, and timely review outcomes and testing results
• Document findings and supporting evidence so it is easy to navigate and stored in designated repositories
• Communicate results promptly, escalating critical findings when appropriate
• Partner with marketing, legal, and marketing copy review teams to align on outcomes and next steps
• Collaborate with business partners to investigate creative details and confirm issues before communicating to stakeholders through the internal testing system
• Maintain up-to-date knowledge of procedures, playbooks, and guidelines to execute reviews efficiently and at a high quality bar

Required qualifications, capabilities, and skills

• 3 years of professional experience in quality review of marketing materials, business controls, regulatory compliance, risk, audit, or similar analytical review work
• Strong analytical and critical thinking skills with exceptional attention to detail
• Strong organizational and time management skills, with the ability to prioritize work and meet deadlines
• Demonstrated ability to work independently by using procedures, training materials, and sound judgment to escalate when needed
• Proactive approach to identifying actionable work and driving tasks to completion
• Strong verbal and written communication skills, with the ability to provide clear, actionable feedback across multiple stakeholder levels
• Team-oriented mindset with a commitment to collaboration, sharing information, and supporting others

Preferred qualifications, capabilities, and skills

• Experience reviewing marketing materials and processes in a controls, compliance, or quality assurance environment (focused on written materials, not software testing)
• Strong relationship-building skills and a collaborative working style
• Ability to navigate differing viewpoints with professionalism and composure
• Experience with data management and reporting, including maintaining trackers or datasets, ensuring data quality, and producing recurring or ad hoc reports
• Familiarity with data cleaning and building reusable reporting datasets; exposure to cloud data platforms such as Amazon Web Services (AWS) is a plus
• Demonstrated experience using prompt engineering and/or building artificial intelligence (AI) automations to streamline workflows with appropriate controls and human review
• Bachelor's degree in a related field and/or Certified Regulatory Compliance Manager (CRCM) certification encouraged

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans