Quality Assurance Operations Manager Jobs in Washington

Who You Are: (Job Summary)

Federal Assurance Operations Analyst owns the design and continuous optimization of operational frameworks supporting the QTS Federal Assurance function, including workflows, reporting infrastructure, and system enablement. This role is accountable for translating business requirements into scalable solutions that improve operational efficiency, data visibility, and compliance readiness.

The ideal candidate is highly analytical and operationally focused, with the ability to translate business needs into structured, efficient systems that enable effective decision-making. Operating with a high degree of autonomy, the role exercises independent judgment to identify gaps, prioritize initiatives, and implement process improvements that directly impact execution and decision-making across the function.

What You Will Do: (Job Responsibilities)

• Design and continuously improve Federal Assurance operational frameworks, including documentation structures, tracking systems, and workflows, to enhance consistency, visibility, and audit readiness across the function.
• Lead the development and optimization of Microsoft 365-based solutions (SharePoint, Planner, Forms, Power Automate, Power BI), translating business needs into scalable systems that support data visibility, process efficiency, and informed decision-making.
• Own end-to-end operational planning and reporting infrastructure, ensuring leadership has accurate, real-time visibility into priorities, risks, workload distribution, and execution progress.
• Analyze operational gaps and proactively implement process improvements, applying judgment to streamline workflows, reduce manual dependencies, and enhance overall team effectiveness.
• Develop and refine executive-ready materials, including reports, presentations, and communications, ensuring accuracy, clarity, and alignment with business objectives.
• Drive cross-functional alignment by structuring stakeholder engagement strategies and ensuring execution against operational priorities.
• Lead the governance and validation of Federal Assurance requirements, ensuring rigorous initial compliance screening and establishing scalable audit mechanisms to support continuous compliance monitoring, documentation integrity, and alignment with federal regulatory requirements.
• Recommend and influence business decisions impacting Federal Assurance operations

What You Will Need to Be Successful: (Required Qualifications, Education, Experience, Certifications)

Bachelor's degree or equivalent work experience

Four years or more of extensive Microsoft Office experience demonstrated expertise with Microsoft 365, particularly SharePoint, Planner, Forms, Power Automate, and data analysis tools.

Knowledge of IT/Project Management principles, Service Delivery or Customer Relationship Management experience.

Experience with data analysis tools.

Requires independent judgment and decision-making in designing operational solutions

Proven experience designing workflows and systems, not just following preexisting processes.

Strong organizational skills with a bias toward simplicity, usability, and clarity.

Ability to operate effectively with minimal direction in a dynamic, evolving environment.

Professional judgment and discretion when handling sensitive internal information.

US Citizenship for this position is required by law due to federal customer contracts.

Nice to Have: (Preferred Qualifications, Education, Experience, Certifications)

Experience in administrative and office support activities or related support role experiences preferred.

One or more years of experience working in a data center, construction, or other critical facility environment.

One or more years of experience working in a federal government-related position.

In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Virginia. Please note that this information is provided for those hired in Virginia only, and this role is open to candidates outside of Virginia with compensation that aligns with your location. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

The estimated pay range for this role, if based in Virginia, is:

Please note that this information is provided for those hired in Virginia only, and this role is open to candidates outside of Virginia with compensation that aligns with your location. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benets package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; exible spending savings account; paid holidays; paid time off; employee assistance program; and other company benets.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.