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Quality Assurance Operations Manager Jobs in Michigan

Kaidi LLC

Quality Assurance Engineer

Grand Haven, MI · On-site

$70K - $90K/yr

Quality Assurance Engineer Position Summary Do you want to... * Play a key role in starting up a ... quality management system) that supports fabrication, finishing, and assembly operations?

Kaidi LLC

Quality Assurance Engineer

Grand Haven, MI · On-site

$70K - $90K/yr

Quality Assurance Engineer Position Summary Do you want to... * Play a key role in starting up a ... quality management system) that supports fabrication, finishing, and assembly operations?

Orion Talent

QA Representative

Ann Arbor, MI · On-site

$48K/yr

... operational reliability through technical expertise and responsive service. Must-Have Skills ... quality assurance and technical service calls • Read electrical and hydraulic schematics to ...

Merit Manufacturing

Quality Assurance Inspector

Warren, MI · On-site

$23 - $25/hr

Report Product Issues to Quality and Production Managers * Production Line Inspections before and ... Ensure the production line is properly set up and ready for operation, including checking equipment ...

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Quality Assurance Operations Manager information

What does a quality assurance operations manager do?

A Quality Assurance Operations Manager oversees the quality assurance processes within an organization to ensure that products or services meet established standards of quality, reliability, and performance. They develop and implement quality control policies, lead a team of QA specialists, and coordinate with other departments to address quality issues. Their responsibilities also include conducting audits, analyzing quality data, and driving continuous improvement initiatives to enhance product or service quality.

What are some common challenges a quality assurance operations manager faces when implementing new quality protocols across teams?

One of the main challenges Quality Assurance Operations Managers encounter is ensuring consistent adoption of new protocols across multiple departments. Resistance to change, varying levels of quality awareness, and differences in team workflows can make standardization difficult. Effective communication, comprehensive training, and continuous monitoring are essential to address these challenges. Collaborating closely with production, engineering, and regulatory teams helps to preempt potential issues and foster a culture of quality throughout the organization.

What are the key skills and qualifications needed to thrive as a quality assurance operations manager, and why are they important?

A Quality Assurance Operations Manager needs expertise in quality control principles, regulatory compliance, and process improvement, often supported by a degree in a relevant field and experience in quality management systems. Familiarity with tools like ISO standards, Six Sigma, CAPA systems, and audit software is typically required. Strong leadership, attention to detail, and effective communication enable success in managing teams and driving quality initiatives. These skills ensure products consistently meet standards, minimize risk, and enhance organizational efficiency.

What is the difference between Quality Assurance Operations Manager vs Quality Assurance Specialist?

AspectQuality Assurance Operations ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or CQA are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQA are beneficial
Work EnvironmentOversees QA teams, manages processes, and ensures compliance across departments in manufacturing or service industriesPerforms testing, inspections, and audits to ensure product or service quality, often working hands-on with products or data
Employer & Industry UsageFound in manufacturing, healthcare, and tech companies, focusing on operational quality managementCommon in manufacturing, software, and healthcare sectors, focusing on quality testing and compliance

The main difference is that the Quality Assurance Operations Manager oversees QA processes and teams, focusing on operational management, while the Quality Assurance Specialist performs hands-on testing and inspections to ensure quality standards are met.

What is quality assurance in operations management?

Quality assurance in operations management involves systematic processes to ensure products or services meet specified standards and customer expectations. It includes activities like process audits, defect prevention, and continuous improvement, often supported by tools such as quality management systems (QMS) and certifications like ISO 9001. The goal is to enhance efficiency, reduce errors, and maintain consistent quality across operations.

What are popular job titles related to Quality Assurance Operations Manager jobs in Michigan?

For Quality Assurance Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Quality Assurance Operations Manager jobs in Michigan look for?

The top searched job categories for Quality Assurance Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Quality Assurance Operations Manager jobs?

Cities in Michigan with the most Quality Assurance Operations Manager job openings:

Quality Assurance Operations Manager jobs near you
Infographic showing various Quality Assurance Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 4% Contract, and 2% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

QA Analyst-Ambulatory Operations

Corporate Services

Detroit, MI • On-site

Full-time

Posted 13 days ago

Job description

GENERAL SUMMARY: Under general supervision, utilizes quality management tools to provide support and directly monitor and assess processes and workflows to ensure staff maintain both quality and production measures. Provides ongoing reporting and feedback to Customer Service management regarding staff performance. Measures and implements efforts to maintain or increase the quality of work performed within Customer Service. Conducts random audits and quality checks to ensure member inquiries are handled professionally and processed in an appropriate manner. Coordinates and facilitates calibration sessions. Facilitates training for new hires and current staff regarding the audit process and departmental quality expectations. monitors contacts and cases as outlined in the department Quality Policy and Procedure Manual. The Quality Assurance Analyst must compile monitored data and participate in the coaching, training, and development of the department's agents. Must have a clear and working understanding of any Service Level Agreement and overall quality standards. The Quality Assurance Analyst must have the skills to interact with various levels of leadership, including strong customer service, conflict resolution, active listening, analytical, writing and computer skills. The Analyst must have the ability to compile reports and effectively communicate the resulting analysis to the management team. 

EDUCATION/EXPERIENCE REQUIRED: 

  • Associate degree with a major in Business Administration or related field. 
  • Related and relevant experience may be considered in lieu of academic requirements. 
  • Related experience is defined as eight (8) years of experience in a call center with a minimum of two (2) years as a lead worker within an insurance, healthcare or government regulated industry. 
  • Two (2) years of experience in call center customer service. 
  • One (1) year of experience conducting quality/performance/evaluation audits. 
  • Experience providing coaching, feedback, and facilitating training. 
  • Experience implementing process change, data analysis, and trend reporting. 
  • Experience in research and quality improvement. 
  • Successfully complete all assigned Epic assigned courses within two (2) months of hire. 
  • Successfully complete all assigned Customer Service Representative New Hire inter-departmental training within two (2) months of hire. 
  • Excellent documentation skills. 
  • Excellent verbal and written communication skills. 
  • Self-directed and self-motivated. 
  • Strong interpersonal skills and discretion. 
  • Organizational and time management skills. 
  • Problem solving and decision-making ability. 
  • Strong understanding of the Henry Ford Health health care delivery system. 
  • Understanding of the functions of support departments requiring frequent interaction with Client Services.
Additional Information
  • Organization: Corporate Services
  • Department: Ambulatory Contact Center
  • Shift: Day Job
  • Union Code: Not Applicable

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