Quality Assurance Associate Jobs in Santa Rosa, CA

Description

This position can be based at our Napa office or our Santa Rosa office.

Salary Range

$69,360 - $76,488 

Promoting Opportunities - Supporting Choices

Company Overview

At North Bay Regional Center, (NBRC) we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens.  As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure we achieve our goals daily.

Who We Serve
North Bay Regional Center provides advocacy, services, support, and care coordination to 12,000 children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and support for individuals with developmental disabilities.  

Note: Bilingual Spanish/English skills are preferred.

DEFINITION:

Under the direction of the Quality Assurance Supervisor, the Quality Assurance Monitor (QAM) - HCBS (Home & Community Based Services) Specialty works as part of the Quality Assurance Team and is responsible for assessing, supporting, and evaluating the regional center's vendored service providers to ensure compliance with Home and Community Based Services (HCBS) Final Rule which at the core requires utilization of person-centered services. The QAM - HCBS Specialty may complete investigations and follow up, develop vendor corrective action plans, provide technical assistance to vendors and NBRC staff, complete vendor and staff training, analyze special incident reports and implement NBRC's Quality Assurance Plan. 

NATURE OF WORK:

The majority of duties are performed in the NBRC community. The Quality Assurance Monitor - HCBS (Home & Community Based Services) Specialty must have reliable transportation and be able to independently and regularly travel locally and out-of-town. This position requires travel throughout NBRC's 3-county service area. The ability to read, write, and comprehend large amounts of written material, use the telephone, and communicate via electronic mail is required on a daily basis. Excellent oral and written skills are essential, including the ability to clearly and firmly convey agency standards and policies; good teaching/training skills; ability to relate with persons of varying socioeconomic and educational levels; good problem-solving skills and ability to remain calm in situations of conflict. 

EXAMPLES OF WORK:

The Quality Assurance Monitor - HCBS (Home & Community Based Services) Specialty is responsible for consultation, evaluation and monitoring of support services which includes all services that must maintain compliance with the HCBS Final Rule, which at the core requires utilization of person-centered services. Responsibilities include provider training, coordination with consultants, facilitation of NBRC's annual HCBS start-up funding plan, review of program designs, facility, and program reviews, and follow up on investigations of alleged program problems. 

Requirements

MINIMUM EDUCATION AND EXPERIENCE:

Completion of a bachelor's degree in public administration, health and human services, social work, psychology or related field. Two years' experience after graduation in the field of developmental disabilities, including some experience in program evaluation and monitoring.

Minimum qualifications may be waived depending on the agency's need for specialized skills (such as training experience or language abilities).

SPECIAL REQUIREMENTS:

• Bilingual Spanish/English speaking preferred. 
• Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours. Provide minimum automobile liability insurance as required by California Law.
• This position will be primarily based in the office however; a hybrid remote work schedule may also be available.
• Flexibility in work hours is required to meet the needs of the regional center constituency. 
• This position may require regular travel within Sonoma, Napa, and Solano Counties and may work outside of normal business hours.

ESSENTIAL FUNCTIONS:

• Provide outreach and training to existing residential and non-residential services, clients, family support groups and NBRC employees regarding Centers for Medicaid and Medicare Services (CMS), Home and Community Based Services Settings Final Rule and the nature of person-centered services. 
• Utilize a Person-Centered Thinking approach which provides a framework for building effective relationships and opens the door to greater collaboration and planning in partnership. 
• Work collaboratively with and identify changes existing programs must make to be in compliance with the Final Rule and a person-centered system.
• Collect and maintain data regarding all HCBS Final Rule activities and complete all reporting to DDS regarding HCBS vendor compliance and HCBS consultants
• Evaluate proposals by service providers seeking funding from DDS to implement program changes to assist with HCBS compliance.
• Maintain and monitor budgets for all HCBS Final Rule funding projects and ensure full compliance is maintained by all service providers with the Final Rule.
• Ensure service providers have the ability to provide person-centered services.
• Stay abreast of unmet needs or additional service development which may be required to supplant or supplement existing services affected by the Final Rule.
• Establish effective communication and teamwork with NBRC's case management, resource development to assist with learning, and employees' ability to provide person-centered services.
• Network and collaborate with other agencies, including other regional centers, licensing, and DDS. 
• As needed to perform audits for day programs, supported living programs and residential services. 
• Provide technical support for Case Management staff regarding complaints or concerns connected to vendor services using a person-centered lens. 
• Conduct follow-up connected to Special Incident Reports and Quality Assurance Requests including identification of applicable breaches in standard of care specified in the program design.
• Perform program design modifications which create the need to be in compliance with the HCBS Final Rule. 
• Assist with developing NBRC Quality assurance plan, training materials, evaluation tools, check lists or other forms to ensure vendor compliance with regulatory standards. 
• Conduct investigations of suspected serious violations of standards, regulations, and laws; provide assistance to other agencies conducting such investigations. 
• Communicate effectively in person, on the telephone and in writing and organize, prioritize, and coordinate work activities.
• Read, interpret, and follow complex policies, procedures, laws, and regulations.
• Interact tactfully and effectively with those contacted in the course of the work.
• Perform work under stressful conditions, as required and use initiative and sound, independent judgment within established guidelines.
• Maintain current workload with complete and accurate documentation and attend meetings in and out of the office with punctuality.
• Represent the agency's philosophy, policies, and standards in a professional manner in the community and with staff.
• Evaluate the quality of programs which serve people who have developmental disabilities using the HCBS and person-centered lens.
• Visit clients in their homes and day programs and adhere to a reliable work schedule, i.e., punctuality in reporting to work.
• Maintain a high level of personal and professional conduct. 
• Other duties, as assigned.

Benefits

At NBRC, we offer our employees a comprehensive benefits package, including:

• CalPERS Retirement Plan
• CalPERS Medical Insurance Plans, with generous employer contributions
• Dental Insurance, with zero cost for employee only coverage
• Vision Insurance, with $5/month employee cost share for employee only coverage
• Flexible Spending Accounts for Medical and Dependent Care
• 100% Employer Paid Life Insurance
• Generous vacation and sick accrual policies
• Employee Referral Reward Program
• 16 Paid Agency Holidays/year
• CalPERS 457 Supplemental Retirement Plan

Bi-lingual language differential:

• For those speaking, reading and writing other than English - $225 per month
• For those speaking a language other than English - $150 per month
• For those using American Sign language - $200 per month

North Bay Regional Center is an Equal Opportunity Employer