Quality Assurance Associate Jobs in Rochester, MN

Position Summary:

The Workforce Development Supervisor (WDS) provides team development, supervision to program staff, and may also provide direct services to program participants. The WDS is responsible for assigning work, monitoring the day-to-day activities of staff, and ensuring the delivery of excellent services with the goal of achieving optimum outcomes for each participant. The WDS resolves problems and issues and ensures that positive working relationships with internal and external partners are maintained.

Day in the life: In a typical day, a Workforce Development Supervisor can expect to...

• Staff Supervision: Provides direct supervision to assigned staff and engages, motivates, and inspires them to achieve desired results.
• Program and Quality Assurance: Responsible for quality of services provided by assigned staff and is also accountable for assisting the Manager for the overall excellence and success of the assigned program area.
• Team Development: Assists manager to build a cohesive, focused program team by providing consistent direction, support and encouragement to achieve desired program results.

Job Pay & Perks:

• Pay range: $61,910 - $86,818 annually 
• This is a scheduled-hybrid role whose essential functions require work to be conducted at a physical location, which may include a GESMN or partner facility, at least two (2) days per week. The remaining days can be worked from the employee’s home office or a designated community setting as directed by the manager.
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, and an employee discount!
• Opportunities for career development and advancement

About You:

Required Knowledge & Skills:

• Strong verbal and written communication skills.
• Efficient organizational and prioritization skills.
• Effective problem-solving and decision-making skills.
• Knowledge of social service systems and supports such as, but not limited to: WIA, school systems, VRS, MFIP, MA, SNAP, Housing Supports, etc.
• Familiarity with grants, funding sources and quality programs and services for person with barriers to employment.
• Knowledge of plan development, goal writing, placement and case management techniques.
• Proficient in Microsoft Office software.
• Ability to meet deadlines and achieve required outcomes.
• Knowledge of effective service intervention strategies and techniques in program area.
• This role requires a motor vehicle record (MVR) check(no major violations, not more than two (2) minor violations, and not more than one (1) accident in the past three years), and the ability to meet GESMN's authorized driver requirements, including:
  • Must have a valid driver's license
  • Must have proof of auto insurance with a minimum of $300,000 combined limit for bodily injury and property damage coverage.
  • Must be 21 years of age or older.

Prior Experience & Education:

•  2-4 years of relevant experience required.
•  Associate or bachelor’s degree in a related field preferred.

About Us:

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don’t know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Star Tribune Top Workplace 6 years running.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.