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Quality Assurance Associate Jobs in Puerto Rico (NOW HIRING)

Biosimilar Sciences PR LLC

PR · On-site

Sterility Assurance Lead Location : CII George Sanders Facility, Aguadilla Pueblo, Aguadilla ... Operating as a cGMP incubator, OcyonBio maintains robust quality systems, regulatory oversight, and ...

Northbridge University

PR · On-site

$13.50 - $16.50/hr

Se solicita Profesor(a) para ofrecer cursos en el área de Aseguramiento de Calidad y Seguridad en el Ambiente de Trabajo . Requisitos Mínimos: * Grado Asociado o Bachillerato en Calidad ...

Validation & Engineering Group, Inc

PR · On-site

Associate Quality Analyst II Description: Responsible for implementing and maintaining the ... Manage QA lists, spreadsheets, and databases required to support business operations. * Participate ...

Kelly Services

PR

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Collaborate with Supply Chain Procurement, QA, Dispensing, Receiving, Shipping, and Packaging teams ... Apply to be a Associate Quality Control today! Kelly PR Offers! * Exposure to a variety of career ...

Amgen

Sr Associate Quality Control - Microbiology

Juncos, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Join us and transform the lives of patients while transforming your career. Sr. Associate Quality ... Knowledge of and experience with processes involved in manufacturing and distribution, QA, QAL ...

New

Amgen

Senior Manager Corporate Quality Compliance

Juncos, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Owns or performs QA approval for DQMS Quality Event records (Quality Incident, Deviation, CAPA ... Associate's degree and 10 years of auditor experience OR * High school diploma / GED and 12 years ...

Quality Consulting Group

JT570 - SR ENGINEER

Juncos, PR · On-site

$101K - $139K/yr

Work with research, manufacturing, process development, utilities, facilities, quality assurance ... Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ...

CERES

PR

$22 - $27/hr

Interface with QA Manager, Owner/Client QC, and subcontractor QC teams. Perform quality-related ... Preferred Qualifications Associate's Degree or Bachelor's Degree in engineering, construction ...

Quality Consulting Group

JT449 - SR ENGINEER

Juncos, PR · On-site

$101K - $139K/yr

Work with research, manufacturing, process development, utilities, facilities, quality assurance ... Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ...

Money Group LLC

Ad Operations Associate

San Juan, PR · On-site

  • Medical

  • Dental

  • Retirement

As an Ad Operations Associate, you'll play a vital role in driving the success of Ads By Money ... Ad unit creation and management, as well as quality assurance * Build solutions and processes to ...

Pharmpix

PR · On-site

Perform quality assurance reviews on set up performed by other team members to ensure accuracy ... Pharmacy Technician Associate Degree or equivalent professional experience. LICENSURE ...

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Quality Assurance Associate information

What is the difference between Quality Assurance Associate vs Quality Control Inspector?

AspectQuality Assurance AssociateQuality Control Inspector
CertificationsOften requires certifications like ASQ CQIA or related quality assurance trainingMay require certifications such as ISO auditor or specific industry standards
Work EnvironmentInvolves process audits, documentation, and improving quality systemsFocuses on inspecting products or materials for defects
Employer & Industry UsageCommon in manufacturing, pharmaceuticals, and tech industriesPrimarily in manufacturing, food production, and assembly lines

While both roles focus on quality, the Quality Assurance Associate emphasizes developing and maintaining quality systems and processes, whereas the Quality Control Inspector concentrates on inspecting products for defects. Both roles are essential for ensuring product quality but differ in scope and responsibilities.

What are common challenges faced by quality assurance associates in ensuring consistent product quality?

Quality Assurance Associates often encounter challenges such as managing tight production deadlines while maintaining thorough testing standards, addressing unexpected defects, and adapting quickly to new regulatory or product requirements. Effective communication with production, development, and regulatory teams is crucial for resolving issues efficiently. Staying current with evolving quality standards and continuously improving testing processes are also important for success in this role.

What does a quality assurance associate do?

A Quality Assurance Associate is responsible for monitoring and evaluating the various processes involved in product development and production to ensure they meet established quality standards. Their duties typically include conducting inspections, documenting findings, assisting in process improvements, and ensuring compliance with regulatory requirements. They play a critical role in identifying defects, reducing errors, and maintaining the overall quality of products or services before they reach customers.

What skills and qualifications are needed to be a quality assurance associate?

To excel as a Quality Assurance Associate, you need a solid understanding of quality control principles, attention to detail, and often a degree in a related field like chemistry, biology, or engineering. Familiarity with industry-standard quality management systems (such as ISO 9001), statistical analysis software, and documentation tools is typically required. Strong problem-solving skills, effective communication, and the ability to work collaboratively are highly valued in this role. These skills ensure that products and processes consistently meet standards, reduce errors, and maintain compliance with regulatory requirements.
What are the most commonly searched types of Quality Assurance jobs in Puerto Rico? The most popular types of Quality Assurance jobs in Puerto Rico are:
What job categories do people searching Quality Assurance Associate jobs in Puerto Rico look for? The top searched job categories for Quality Assurance Associate jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Quality Assurance Associate jobs? Cities in Puerto Rico with the most Quality Assurance Associate job openings:
Quality Assurance Associate jobs near you
Infographic showing various Quality Assurance Associate job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Associate, Retail Channels (Call Center Quality)

Oriental Bank

San Juan, PR • Hybrid

Full-time

Re-posted 12 days ago

Job description

The Associate, Retail Channels (Quality) Measures the contact center performance and identifies opportunities for improvement, both individually and holistically, across all customer interactions. The team audits high risk transactions for compliance, risk, customer expectations and experience, accuracy and completeness. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES

  • Determines Contact Center quality standards by monitoring inbound and outbound calls, documenting results, and evaluating performance against established Quality Assurance (QA) standards and guidelines.
  • Verifies Contact Center performance by assessing adherence to scripts, product knowledge, customer service and collections skills, greeting protocols, diction, active listening, etiquette, objection handling, efficiency, and call closing techniques.
  • Provides feedback to Contact Center management by monitoring calls, reviewing customer feedback, and conducting feedback sessions with staff.
  • Evaluates team members by assessing the effectiveness of customer interactions, providing quality ratings, identifying training opportunities, and assisting in the development and delivery of training programs.
  • Assists in driving quality initiatives by ensuring adherence to Quality Assurance policies and procedures, recommending process improvements, developing new quality models, and implementing approved changes.
  • Maintains professional and technical knowledge of banking regulations, industry standards, and best practices through continuous learning and benchmarking.
  • Ensures adherence to all applicable banking regulations, compliance requirements, and internal policies while conducting quality reviews and evaluations.
  • Analyzes quality trends, customer feedback, and performance metrics to identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences.
  • Contributes to the achievement of departmental and organizational goals by accomplishing assigned projects and related responsibilities.
  • Ensures a high-quality customer experience across all service requests, including adherence to First Call Resolution (FCR) standards.
  • Monitors adherence to established schedules, including Not Ready time, lunch periods, break durations, and login/logout activities for Contact Center staff.
  • Provides feedback regarding the user experience with core applications and systems; identifies and reports recurring issues related to database segmentation, system functionality, or operational procedures.
  • Monitors compliance with quality assurance requirements and provides written feedback to improve call quality, accuracy, productivity, and customer experience.
  • Identifies potential risks, compliance concerns, operational issues, or red flags and escalates them to the appropriate department for resolution.
  • Provides written and verbal feedback, coaching, and recommendations to Contact Center leadership to support continuous improvement and employee development.
  • Partners with Contact Center leadership and business units to support quality initiatives, improve service delivery, and promote a culture of continuous improvement.

  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Administration or a related field required.
  • Minimum of two (2) years of relevant experience in a call center environment required.
  • The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Service- and people-oriented, with strong interpersonal skills. Must be supportive, communicative, attentive, and able to remain calm and courteous under pressure while effectively handling challenging situations.
  • Strong understanding of company products, policies, and services.
  • Knowledge of banking products, customer servicing practices, and operational procedures.
  • Excellent listening, verbal, and written communication skills.
  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook), reporting systems, and other business applications required.
  • Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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