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Quality Analyst Manager Jobs in Rochester, NY (NOW HIRING)

Corning

Supplier Quality Program Manager

Fairport, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze supplier quality performance across sites to identify systemic issues, standardization ... Prior program management or cross-functional leadership experience * Experience driving quality ...

Corning

Supplier Quality Program Manager

Fairport, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze supplier quality performance across sites to identify systemic issues, standardization ... Prior program management or cross-functional leadership experience * Experience driving quality ...

SA Technologies Inc.

QA Test Analyst III

Rochester, NY · On-site

Strong ability to work independently and manage one's time. Strong mentoring skills necessary to provide support and constructive performance feedback. Strong knowledge of computer hardware and ...

RadNet

Rev Cycle Performance Analyst

Fairport, NY · On-site

$60K - $70K/yr

When you join us as a Revenue Cycle Performance Analyst , you will be joining a dedicated team of ... quality and performance patterns across health care networks. * Collaborate with management staff ...

RadNet

Rev Cycle Performance Analyst

Fairport, NY

$60K - $70K/yr

When you join us as a Revenue Cycle Performance Analyst , you will be joining a dedicated team of ... quality and performance patterns across health care networks. * Collaborate with management staff ...

RadNet

Rev Cycle Performance Analyst

Fairport, NY

$60K - $70K/yr

When you join us as a Revenue Cycle Performance Analyst , you will be joining a dedicated team of ... quality and performance patterns across health care networks. * Collaborate with management staff ...

RadNet

Rev Cycle Performance Analyst

Fairport, NY · On-site

$60K/yr

When you join us as a Revenue Cycle Performance Analyst , you will be joining a dedicated team of ... quality and performance patterns across health care networks. * Collaborate with management staff ...

Kodak

Quality Supervisor

Rochester, NY · On-site

$75K - $85K/yr

Collaborate with management, purchasing, and other resources to improve supplier quality ... data analysis skills Excellent communication skills (verbal and written) ISO Supplier Auditing ...

Kodak

Quality Supervisor

Rochester, NY · On-site

$75K - $85K/yr

Responsibilities: • Collaborate with management, purchasing, and other resources to improve ... data analysis skills • Excellent communication skills (verbal and written) • ISO Supplier ...

American Packaging Corporation

Quality Engineer

NY · On-site

$75K - $100K/yr

  • Retirement

Organize and manage the internal audit system and the corrective action system. * Host external audits, conduct internal audits and assist in training of other auditors. * Collect and analyze quality ...

American Packaging Corporation

Quality Engineer

Churchville, NY · On-site

$70K - $90K/yr

  • Retirement

Organize and manage the internal audit system and the corrective action system. * Host external audits, conduct internal audits and assist in training of other auditors. * Collect and analyze quality ...

American Packaging Corporation

Quality Engineer

Churchville, NY · On-site

$70K - $90K/yr

  • Retirement

Organize and manage the internal audit system and the corrective action system. * Host external audits, conduct internal audits and assist in training of other auditors. * Collect and analyze quality ...

Unlimited Technology

Build Analyst

Rochester, NY

$75K - $85K/yr

Works closely with Infrastructure Managers, designers, and QA Test Teams to oversee the ICT build and release process for the client Build Analyst Job Duties: * Preparing and issuing requirements for ...

Advantech Industries Inc.

QUALITY ENGINEER

Rochester, NY · On-site

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and analyze quality performance. * Update our Quality Management System (QMS) with incidents, fixes and improvements. * Manage calibration system in Inspection Manager Software. * Assign ...

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Quality Analyst Manager information

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How much do quality analyst manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for quality analyst manager in Rochester, NY is $32.00, according to ZipRecruiter salary data. Most workers in this role earn between $23.94 and $36.54 per hour, depending on experience, location, and employer.

Is a quality analyst manager a stressful job?

A quality analyst manager role can be stressful due to responsibilities such as ensuring product quality, meeting deadlines, and managing team performance. The job often requires attention to detail, problem-solving skills, and the ability to handle pressure in fast-paced environments.

What does a Quality Analyst Manager do?

A Quality Analyst Manager oversees the quality assurance process within an organization to ensure products or services meet established standards and customer expectations. They lead a team of quality analysts, develop testing and inspection procedures, and analyze data to identify areas for improvement. Additionally, they collaborate with other departments to implement quality control measures and provide training on best practices. Their role is crucial in maintaining high standards and supporting continuous improvement initiatives.

What are the key skills and qualifications needed to thrive as a Quality Analyst Manager?

To thrive as a Quality Analyst Manager, you need expertise in quality assurance methodologies, process improvement, and data analysis, typically backed by a bachelor’s degree in a relevant field. Familiarity with QA tools like JIRA, TestRail, Six Sigma certification, and knowledge of ISO standards are commonly required. Exceptional leadership, critical thinking, and communication skills help in managing teams and collaborating across departments. These skills ensure product quality, regulatory compliance, and continuous improvement within an organization.

What are some common challenges faced by Quality Analyst Managers in balancing project deadlines with quality standards?

Quality Analyst Managers often face the challenge of ensuring that rigorous quality standards are met without causing project delays. Balancing tight deadlines with the need for thorough testing and analysis requires strong prioritization and communication skills. Managers must work closely with cross-functional teams to identify critical issues early, allocate resources efficiently, and implement risk-based testing strategies. Regular collaboration with project managers and development leads helps anticipate bottlenecks and maintain both quality and timely delivery.

What is the difference between Quality Analyst Manager vs Quality Assurance Lead?

AspectQuality Analyst ManagerQuality Assurance Lead
ResponsibilitiesOversees quality assurance teams, develops testing strategies, manages quality metricsLeads QA testing efforts, coordinates testing activities, ensures product quality
Required SkillsLeadership, testing methodologies, process improvementTesting techniques, communication, problem-solving
CertificationsISTQB, Six Sigma (preferred)ISTQB, CSTE (Certified Software Test Engineer)
Work EnvironmentManagement level, cross-department collaborationHands-on testing, team coordination

The main difference is that the Quality Analyst Manager focuses on managing QA teams and strategic quality initiatives, while the Quality Assurance Lead is more involved in hands-on testing and day-to-day testing operations. Both roles require similar certifications and skills but differ in scope and leadership level.

What are the most commonly searched types of Quality Analyst jobs in Rochester, NY?

The most popular types of Quality Analyst jobs in Rochester, NY are:

Quality Analyst Manager jobs near you

Sr. Quality Program Manager, Customer Defect Tracking & Resolution

Thermo Fisher Scientific

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 426 frontline employees who took The Breakroom Quiz

199th of 540 rated manufacturers

Job description

Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. As part of our team, you'll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher's Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Key Responsibilities
Quality & Compliance Leadership
  • Ensure all customer defect tracking and resolution activities comply with Thermo Fisher's QMS, including alignment with CAPA, complaint handling, and escalation processes.
  • Maintain compliance with applicable global regulatory requirements (e.g., FDA 21 CFR Part 820/210/211, ISO 13485, ISO 9001, as applicable).
  • Support audit readiness and participate in internal and external audits related to customer complaints and defect management.

Customer Issue Intake & Case Management
  • Lead the daily intake and documentation of customer-reported defects across multiple channels.
  • Ensure accurate and complete case creation, including assignment of unique identifiers and proper documentation within approved systems.
  • Establish and maintain standardized severity classification criteria to assess risk and customer impact.

Triage, Escalation & Prioritization
  • Evaluate and triage incoming issues to determine appropriate escalation pathways and urgency.
  • Assign severity levels and prioritize cases based on product risk, regulatory impact, and customer criticality.
  • Drive immediate response and visibility for high-severity or critical escalations.

Cross-Functional Coordination & Ownership
  • Assign case ownership to appropriate functions (e.g., Quality, Manufacturing, R&D, Supply Chain, Customer Support).
  • Lead cross-functional collaboration to ensure timely investigation, root cause analysis, and resolution.
  • Track progress, ensure accountability, and proactively remove barriers to resolution.

Communication & Stakeholder Engagement
  • Serve as the central point of coordination for customer defect communications.
  • Ensure consistent, accurate, and timely communication across internal stakeholders and customer-facing teams.
  • Consolidate communications for similar or recurring issues to maintain alignment and clarity.
  • Provide regular status updates to leadership and stakeholders on open and critical cases.

Data Analytics & Continuous Improvement
  • Develop and monitor key performance indicators (KPIs), including response time, resolution time, backlog, and recurrence trends.
  • Analyze defect data to identify systemic issues and drive preventive actions.
  • Partner with Quality and Engineering teams to implement corrective and preventive actions (CAPA).
  • Drive process improvements to enhance efficiency, compliance, and customer experience.

Minimum Qualifications (Basic Requirements)
  • Bachelor's degree in Engineering (Quality, Manufacturing, Mechanical, Industrial, or related discipline).
  • 7+ years of experience in quality engineering, manufacturing engineering, or a related technical field.
  • Demonstrated experience managing customer complaints, defect tracking systems, or escalation processes within a regulated environment.
  • Strong knowledge of Quality Management Systems (QMS), including CAPA, root cause analysis (RCA), and risk management tools (e.g., FMEA).
  • Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Experience in life sciences, medical devices, diagnostics, or pharmaceutical manufacturing environments.
  • Familiarity with complaint handling and regulatory reporting requirements (e.g., MDR, vigilance reporting).
  • Experience with case management or defect tracking systems (e.g., Salesforce, ServiceNow, TrackWise, Jira).
  • Lean Six Sigma certification (Green Belt or Black Belt) or equivalent continuous improvement training.
  • Experience supporting regulatory inspections and audits.

Knowledge, Skills, Abilities
  • Strong analytical and problem-solving capabilities with attention to detail.
  • Excellent written and verbal communication skills, including the ability to communicate complex issues clearly to diverse audiences.
  • Ability to assess risk and make sound decisions under pressure.
  • Strong organizational skills with the ability to manage multiple high-impact issues simultaneously.
  • Demonstrated leadership and influencing skills in a matrixed organization.
  • Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
  • May require occasional travel (up to 20%).

Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Compensation and Benefits
The salary range estimated for this position based in New York is $118,100.00-$177,200.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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