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Qa Process Analyst Jobs in Florida (NOW HIRING)

PSA, Inc.

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Software Quality Assurance Analyst (QA Analyst)

Panama City, FL · On-site

$70K - $85K/yr

About the Role We are seeking a detail‐driven Software Quality Assurance Analyst to support software evaluation, testing activities, and quality processes across our CMPRO product. This role is ...

InterSources Inc

QA Analyst

Boca Raton, FL · On-site

They are seeking a QA Analyst responsible for developing and executing test plans, writing test ... software process evaluation and improvements, and integrates them into business processes to ...

UNIVISTA INSURANCE

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Quality Assurance Analyst

Doral, FL · On-site

$18 - $25/hr

The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ... Sales Process Knowledge - Understanding of sales methodology, objection handling, closing ...

UNIVISTA INSURANCE

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Quality Assurance Analyst

Doral, FL · On-site

$18 - $25/hr

The Quality Assurance Analyst will be instrumental in helping our team achieve excellence and ... Sales Process Knowledge - Understanding of sales methodology, objection handling, closing ...

360 IT Professionals

QA Analyst

Tallahassee, FL · On-site

Job Title: QA Analyst Duration: 12 Months Work Location: Tallahassee FL Qualifications Automated Testing Tools, Quality assurance Additional Information ASQ and anycertification in quality is highly ...

Jobsbridge

QA Analyst

Miami, FL · On-site

... Analytical and problem solving skills Strong verbal and written communication skills Ability to ... : QA, SQL,SQA

IT EXCEL LLC

Qa Analyst

Orlando, FL · On-site

We specialize in the following technologies- QA/Software Testing, Business Analysis and Computer ... Computer literate and familiar with the use of word processing, spreadsheet, and basic database ...

IT EXCEL LLC

Qa Analyst

Orlando, FL · On-site

We specialize in the following technologies- QA/Software Testing, Business Analysis and Computer ... Computer literate and familiar with the use of word processing, spreadsheet, and basic database ...

Jobsbridge

QA Analyst

Pompano Beach, FL · On-site

MUST HAVE: 5+ years QA experience on software applications with a focus on manual testing & some ... SDLC Financial/analytical background Working on the web with Java/Oracle technologies White box ...

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Qa Process Analyst information

What cities in Florida are hiring for Qa Process Analyst jobs?

Cities in Florida with the most Qa Process Analyst job openings:

Analyst - Quality Assurance

Hollywood, FL • On-site

Hard Rock Digital
See more jobs at Hard Rock Digitalexternal

Full-time

Re-posted 25 days ago

Job description

What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What's the position?
Our Quality Assurance Analyst sits within our Customer Operations team, reporting to the Quality Assurance Manager.
As a Quality Assurance Analyst, you will play a fundamental role in our team by monitoring and evaluating the player and internal contacts conducted by our customer operations team members. By carefully analyzing player interaction, analysts will help drive improvements in service skills such as quality, tone, engagement, compliance, and efficiency.
Analysts will be responsible for reviewing a predetermined number of interactions daily, accurately scoring each, and providing valuable and constructive feedback to our management team to facilitate professional growth, policy enhancement and performance improvement.
Responsibilities:
  • Actively participate in team calibration sessions to ensure consistency in ratings
  • Ensure our quality and compliance standards are in line with industry regulations and company policies
  • Identify and support opportunities for quality and compliance improvement across the team that lead to excellent customer experiences
  • Meet daily, weekly, and monthly production and quality quota for interaction audits
  • Provide insight on behaviors, patterns, and quality compliance to management with the intention of improving processes and developing the team members
  • Proactively collaborate with management to prevent and manage issues as they arise
  • Objectively support the company, team members, and consumer experience
  • Coach customer service and sales agents biweekly
  • Ad Hoc projects as needed
  • Meet with management to present and discuss quality reports and trends performance
  • Suggest process improvements to foster an exceptional consumer experience and overall team member satisfaction
  • Identify and report on areas of opportunity to maximize consumer understanding and awareness during interactions
  • Report quality scores, trends, and infractions in relation to company and quality standards
  • Accurately transcribe portions of interactions to provide context and detail for coaching and reporting purposes
  • Work closely with the Learning and Development team to highlight areas of improvement in training experience or content

What are we looking for?
  • As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
  • 1 year of Quality Assurance and/or compliance experience
  • Ability to manage multiple priorities
  • Great attention to detail
  • Able to manage ambiguity and adapt to change
  • A collaborative team focused mindset
  • Customer focus
  • Strong listening and presentation skills

Desirable Skills & Experience
  • Excellent communications skills
  • Critical thinking and problem solving
  • 1 year customer service or sales experience
  • Experience working in a contact center environment
  • Experience working in the gaming (sportsbook/casino) industry

What's in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
  • Competitive pay and benefits
  • Employee Discounts
  • Advancement opportunities
  • Start-up culture backed by a secure, globally recognized brand.
  • Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Apply