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Stibo QA

Frisco, TX · On-site

Experience in Stibo can be 2-4 years but should have good prior MDM experience. * 5-8 years of MDM engagement experience. * STIBO Techno-Functional QA experience of 1-2 years. * STIBO Techno ...

PIVOT Workforce

Pipe QA/QC

High Point, NC

What You Will Be Doing Our client is a well-respected full-service mechanical contractor, operating in the commercial and industrial sector. They are seeking a highly detail-oriented Piping QA/QC. ...

Jobsbridge

Mobile QA

Glendale, CA

T staffing and professional services company specializing in Web, Cloud & Mobility staffing ... Video Streaming playback testing is a big plus Must be able to show strong QA characteristics at ...

Best Western Plus

QA TECHNICIAN

Madisonville, LA · On-site

We are proud of our product and our team, and we're looking for a dedicated Quality Assurance Technician to join us in Madisonville, LA! What You'll Do As a Quality Assurance Technician, you'll be a ...

Andor Health

Quality Assurance Technician

Orlando, FL · On-site

$50K - $60K/yr

Qualifications: • Minimum one to two (1-2) years of experience in quality control and quality assurance in a manufacturing setting required. • Experience with hardware assembly • Expertise in ...

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How much do qa in bpo jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for qa in bpo in the United States is $44.87, according to ZipRecruiter salary data. Most workers in this role earn between $36.54 and $54.57 per hour, depending on experience, location, and employer.

What is the role of a QA in a call center?

A QA in a call center is responsible for monitoring and evaluating customer interactions to ensure quality standards are met. They review calls, provide feedback to agents, and help improve service processes, often using call recording and evaluation tools. Their goal is to enhance customer satisfaction and maintain consistent service quality.

What are top 3 skills for a BPO Quality Analyst?

A BPO Quality Analyst requires strong communication skills to evaluate agent performance effectively, analytical skills to identify trends and areas for improvement, and attention to detail to ensure quality standards are met. Proficiency in quality monitoring tools and understanding of call center processes are also essential for success in this role.

What is the difference between Qa In Bpo vs Customer Service Representative in Bpo?

AspectQa In BpoCustomer Service Representative in Bpo
Primary RoleQuality assurance, process audits, compliance checksHandling customer inquiries, providing support, resolving issues
Required SkillsAttention to detail, knowledge of quality standards, communication skillsCommunication skills, patience, problem-solving
Work EnvironmentMonitoring calls/emails, data analysis, reportingDirect customer interaction via calls, chats, or emails
Common CertificationsQuality assurance, call monitoring certificationsCustomer service certifications, communication courses

While Qa In Bpo focuses on maintaining quality standards through audits and process checks, Customer Service Representatives in Bpo handle direct customer interactions. Both roles require strong communication skills, but Qa In Bpo emphasizes analytical and compliance skills, whereas Customer Service roles prioritize customer engagement and problem-solving.

What is the role of QA in BPO?

The QA (Quality Assurance) role in BPO involves monitoring and evaluating customer interactions, ensuring adherence to quality standards, and identifying areas for process improvement. QA specialists use tools like call monitoring software and follow established guidelines to maintain service quality and customer satisfaction.

What does QA mean in BPO?

In BPO, QA stands for Quality Assurance, which involves monitoring and evaluating customer interactions, processes, and service standards to ensure quality and compliance. QA specialists use tools like call monitoring and performance metrics to identify areas for improvement and maintain service consistency.
What cities are hiring for Qa In Bpo jobs? Cities with the most Qa In Bpo job openings:
What states have the most Qa In Bpo jobs? States with the most job openings for Qa In Bpo jobs include:
Qa In Bpo jobs near you
Experienced Call Center Quality Assurance Supervisor

Experienced Call Center Quality Assurance Supervisor

MCI Careers

Tampa, FL

Full-time

Posted 11 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You’ll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Supervise QA analysts and oversee daily monitoring of agent interactions.
  • Conduct calibration sessions to ensure scoring consistency across teams.
  • Analyze QA data and trends to identify performance gaps and training needs.
  • Provide coaching and feedback to improve agent quality scores.
  • Collaborate with Operations and Training to implement quality improvement plans.
  • Ensure compliance with client requirements and internal QA standards.
  • Prepare and present quality reports to internal leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Associate Degree, Certification or Equivalent Combination of Training and Experience
  • Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role.
  • Strong analytical, coaching, and communication skills.
  • Familiarity with QA tools, CRM systems, and reporting platforms.
  • Detail-oriented with a focus on accuracy and compliance.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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