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Job Summary:
JPMorgan Chase is one of the oldest financial institutions, providing innovative financial solutions globally. They are seeking a Senior Lead Site Reliability Engineer to work within the Electronic Trading Services team, focusing on defining non-functional requirements and ensuring service reliability through collaboration and technical expertise.
Responsibilities:
• Creates and delivers high quality designs, roadmaps, and program charters alongside the engineering team
• Acts as a key resource and mentor for technologists in your area seeking advice on technical and business issues, and serves as a culture carrier and site reliability adoption champion for your team
• Collaborates with others to create and implement observability and reliability designs for complex systems which are robust, stable, and do not incur additional toil or technical debt
• Uses enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements.
• Apply technical expertise and problem-solving methodologies to projects of moderate scope and Drive workstreams or projects involving one or more infrastructure engineering technologies
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firms' growth
• Make significant contributions to JPMorganChase's site reliability community via internal forums, communities of practice, guilds, and conferences
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability/auditability, resiliency, and security controls.
• Execute creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
• Consider upstream and downstream data, systems, and technical implications, advising on mitigation actions
• Collaborate with other platforms to architect and implement changes that resolve issues and modernize technology processes
Qualifications:
Required:
• Formal training or certification on site reliability engineering concepts and 5+ years applied experience ( NAMR/APAC – India/ LATAM/ Hong Kong)
• Brings an advanced understanding of site reliability culture and principles and a track record of demonstrating how to implement site reliability within an application or platform
• Possess deep knowledge in one or more areas of infrastructure engineering, such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Demonstrate expertise in a specific infrastructure technology and scripting languages (e.g., Python)
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to set team practices for safe AI usage in operations (e.g., review/approval expectations and escalation paths) while maintaining resiliency, security, and auditability outcomes.
• Show commitment to developing technical and cross-functional knowledge beyond your product area
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Demonstrated ability to communicate data-based solutions with complex reporting and visualization methods
• Recognized as an active contributor of the engineering community
• Strong communication skills and a desire to mentor and educate others on site reliability engineering principles and practices
Preferred:
• Experience with Arista, Cisco, F5, and Fortinet devices
• Familiarity with network automation tools and techniques, such as Ansible
• Experience with Corvil and Wireshark
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.