Job Summary:
The University of New England is Maine’s largest private university, and they are seeking a Senior AI Programmer Analyst to design, develop, and optimize AI and machine learning solutions. This role requires collaboration with various teams to deliver impactful AI capabilities while ensuring compliance with institutional policies and ethical principles.
Responsibilities:
• Design, build, test, and deploy AI/ML models, pipelines, and applications
• Develop solutions using large language models (LLMs), generative AI, and retrieval-augmented generation (RAG)
• Write clean, maintainable code (primarily in Python) following best practices
• Evaluate and implement AI tools, frameworks, and platforms (e.g., Azure OpenAI, Hugging Face, LangChain)
• Build and maintain data pipelines to support model training and deployment
• Integrate AI solutions with enterprise systems (ERP, SIS, CRM, LMS, etc.) using APIs and modern architectures
• Collaborate with technical teams to ensure solutions are secure, scalable, and high-performing
• Support data quality efforts and develop monitoring tools to track model performance
• Apply responsible AI principles, including fairness, transparency, and data privacy
• Conduct model evaluations, bias assessments, and risk analyses
• Ensure compliance with institutional policies and regulations (e.g., FERPA, HIPAA)
• Contribute to AI governance frameworks and documentation
• Serve as a technical resource and mentor for AI-related work
• Lead knowledge-sharing activities and promote AI literacy across the organization
• Partner with stakeholders to define use cases and translate technical concepts into clear solutions
• Participate in projects, working groups, and AI strategy initiatives
• Other duties as assigned
Qualifications:
Required:
• Bachelor’s degree in computer science, information systems, information technology, or a closely related field; or an equivalent combination of education and professional experience.
• Minimum of three to five years of progressively responsible experience in enterprise systems administration, configuration, development, or support in a complex multi-system environment.
• Demonstrated experience with at least one major enterprise student information and/or ERP platform (for example, Ellucian Banner, Oracle Student, Workday Student, or equivalent).
• Experience developing and maintaining system integrations using APIs, ETL tools, middleware platforms, or file-based exchange methods.
• Proficiency in one or more programming or scripting languages relevant to enterprise systems development (for example, SQL, PL/SQL, Python, Java, Groovy, or Apex).
• Solid understanding of relational database concepts and the ability to write and optimize complex queries for reporting, integration, and troubleshooting purposes.
• Knowledge of enterprise systems security administration, role-based access control, and data governance principles.
• Strong analytical and problem-solving skills with the ability to translate functional requirements into effective technical solutions.
• Excellent written and verbal communication skills with the ability to explain technical concepts and system behavior to non-technical functional partners.
• Ability to work effectively across organizational boundaries with diverse stakeholders including administrative offices, academic departments, and external vendors.
• Commitment to data privacy, information security, and institutional policy compliance.
Preferred:
• Experience with multiple enterprise platforms spanning student, ERP, SIS, HR, financial, and CRM functions in a higher education setting.
• Hands-on experience with Salesforce or another enterprise CRM platform, including configuration, custom development, and integration.
• Familiarity with higher education-specific data standards and reporting requirements (for example, IPEDS, NSC, Common App, state reporting).
• Experience with identity management and single sign-on integration (for example, LDAP, SAML, Shibboleth, Microsoft Entra ID) as it relates to enterprise system access.
• Knowledge of cloud-hosted enterprise platform models (SaaS) and experience managing vendor-hosted system environments.
• Experience supporting or participating in major enterprise system implementations or upgrades.
• Relevant vendor or platform certifications (for example, Salesforce Administrator, Workday Pro, Ellucian certifications).
• Experience with agile or iterative delivery methods in an enterprise systems context.
Company:
UNE is a university offering undergraduate, graduate and professional degree programs in liberal arts, science, health and medicine areas. Founded in 1831, the company is headquartered in Biddeford, USA, with a team of 501-1000 employees. The company is currently Late Stage.