Job Summary:
Universal Music Group is the world’s leading music company, committed to artistry, innovation, and entrepreneurship. As a Service Reliability Engineer, you will ensure the reliability, scalability, and performance of critical systems that connect artists and fans globally, while driving automation and continuous improvement in operations.
Responsibilities:
• Design, build, and maintain the availability, scalability, and performance of critical services.
• Develop and maintain robust monitoring, alerting, and observability systems (e.g., using AWS CloudWatch, Dynatrace) to ensure rapid issue detection and resolution.
• Monitor infrastructure capacity and performance, providing analysis and suggestions for service delivery improvement.
• Drive the automation of repetitive operational tasks, including infrastructure provisioning, deployments, and scaling.
• Create and maintain scripts and custom code to support and enhance our operational toolset.
• Support and optimize CI/CD pipelines to improve deployment speed and reliability.
• Participate in an on-call rotation to troubleshoot and mitigate production incidents.
• Lead post-incident reviews and root cause analyses to implement lasting solutions.
• Partner with engineering and IT stakeholders to embed SRE best practices (SLOs, error budgets) into the design and development lifecycle.
Qualifications:
Required:
• A strong background in systems administration (Linux/Windows) in a large-scale environment.
• Proficiency in at least one programming language (e.g., Python, Go, Java).
• Hands-on experience with a major cloud platform (AWS, GCP, or Azure), with a high preference for AWS.
• Solid understanding of networking, containers (Docker, Kubernetes), and Infrastructure as Code (e.g., Terraform, Ansible).
• Experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, Dynatrace).
• Proven analytical and problem-solving abilities with experience in a high-pressure environment.
• Excellent communication skills and the ability to foster a collaborative team environment.
Preferred:
• Bachelor's degree in an IT-related field.
• Experience managing large-scale, distributed systems for a global organization.
• Familiarity with IT governance standards like ITIL.
• Direct experience with ServiceNow for IT service management.
• Knowledge of chaos engineering, resilience testing, and advanced capacity planning.
Company:
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing. Founded in 1934, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.