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Job Summary:
Natus Medical Incorporated has been delivering industry-leading neuro solutions for over 80 years. The Professional Services Engineer is responsible for advanced technical implementation, integration, and support for Natus Neurology systems, focusing on server architecture and enterprise-level deployments.
Responsibilities:
• Manage Neurology software implementations in customer-hosted architectures including Server architecture, MSSQL database support, remote application delivery, VDI builds, storage configurations, HL7 integrations & networking/routing.
• Ensure solutions align with customer IT standards and Natus system requirements
• Engage customers to understand technical requirements and translate into clear implementation plans
• Partner with customer teams to ensure infrastructure readiness and secure data flows
• Serve as escalation point for complex technical issues, including remote and occasional onsite troubleshooting support
• Communicate status, risks, and resolution progress to customers and internal stakeholders
• Report product issues to Engineering via JIRA and support follow-up investigations
• Maintain accurate CRM documentation, including project notes, time entries, and required customer records
• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
• Use only approved documentation in line with company guidelines
• Participate in product and internal training to stay current with software and hardware developments
• Maintain expertise in relevant technologies and certifications
• Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.
Qualifications:
Required:
• Bachelor’s or Higher degree in a related field, from an accredited college or university is required
• 5 years of relevant field service experience performing installations, training, and troubleshooting.
• Certification in at least 2 of the following areas or equivalents: SQL Server database administration, Server Administration, Citrix Virtual Apps, VMWare Horizon, HL7 Interface administration, Isilon or Pure Storage Administration, Cloud Architecting.
• Strong hardware installation and software configuration skill level, with high attention to detail
• Excellent written, verbal, and customer-facing communication skills
• Calm, methodical approach to problem-solving and issue resolution
• Ability to manage multiple priorities and adapt to changing project requirements
• Customer-first mindset with a focus on professionalism and accountability
• When needed able to support self-directed work style with the ability to operate independently in dynamic environments
• Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
• Strong understanding of Microsoft SQL Server requirements, including installation dependencies, connectivity, authentication, backup considerations, and basic database support concepts.
• Strong knowledge of Microsoft Windows desktop and server operating systems, including installation dependencies, connectivity, authentication, backup considerations, and basic database support concepts.
• Strong knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies.
• Strong knowledge of remote application delivery platforms such as Citrix and similar virtualization or remote access technologies.
• Strong knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices.
• Strong knowledge of storage backends, shared storage, and virtualized server environments used to support enterprise applications.
• Strong knowledge of IT tools for security & monitoring.
• Strong knowledge of JavaScript & Mirth Interfaces.
• Must live in assigned territory, near a major airport
• Must have a valid passport
• Must have valid driver's license and clean driving record
• Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.
• Ability to interpret and apply technical, clinical, and business documentation
• Able to communicate clearly through reports, training sessions, and customer interactions
• Able to solve practical problems in varied and evolving situations
Preferred:
• Medical Device experience preferred
Company:
Natus Medical Incorporated (Natus) offers medical equipment, software, supplies and services for the diagnosis, monitoring, and treatment of impairments and disorders effecting the brain, neural pathways, and eight sensory nervous systems. Founded in 1987, the company is headquartered in Auckland, NZL, with a team of 1001-5000 employees. The company is currently Late Stage.