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Public Transit Operations Analyst Jobs (NOW HIRING)

City of Glendale (AZ)

Transit Operator

Glendale, AZ · On-site

$40K - $61K/yr

Basic first aid procedures Traffic laws and safety requirements involved in the operation of a public transit bus The geography and street layout of the City of Glendale and of the valley-wide ...

City of Mason City

Transit Driver

Mason City, IA · On-site

$19.50/hr

... Operation hours are 6am-12pm and 12pm-6pm, Monday through Friday, no weekends. Duties ... image of Mason City Public Transit and the City of Mason City by fostering positive public ...

City of Racine

Transit General Manager

Racine, WI · On-site

$90K - $115K/yr

Strong problem-solving and analytical skills with the ability to identify operational issues and ... with major coursework in Public Administration, Business Management, Finance, Accounting ...

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Public Transit Operations Analyst information

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$33

$56

How much do public transit operations analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for public transit operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a public transit operations analyst do?

A Public Transit Operations Analyst is responsible for assessing and improving the efficiency, safety, and effectiveness of public transportation systems. They analyze data related to bus, train, or other transit operations, identify trends or issues, and recommend solutions to optimize routes, schedules, and service delivery. Their work often involves collaborating with transit planners, engineers, and stakeholders to enhance rider experience and operational performance.

What are the key skills and qualifications needed to thrive as a public transit operations analyst, and why are they important?

To thrive as a Public Transit Operations Analyst, you need strong analytical abilities, data interpretation skills, and a background in transportation planning or a related field, often supported by a relevant bachelor's degree. Familiarity with GIS software, transit scheduling tools, data visualization platforms, and sometimes certifications in transportation or data analysis are typically required. Attention to detail, effective communication, and problem-solving skills help analysts collaborate with teams and present actionable insights. These competencies are crucial for optimizing transit operations, improving service efficiency, and supporting data-driven decision-making.

What are some common challenges faced by public transit operations analysts, and how can they be addressed?

Public Transit Operations Analysts often encounter challenges such as balancing service efficiency with rider satisfaction, managing large datasets for scheduling, and adapting to unexpected disruptions like traffic or vehicle breakdowns. Addressing these issues requires strong analytical skills, effective communication with operations teams, and the ability to quickly implement and refine solutions. Collaboration with dispatchers, planners, and technology providers is key to overcoming obstacles and ensuring smooth transit operations.

What is the difference between Public Transit Operations Analyst vs Transit Planning Analyst?

AspectPublic Transit Operations AnalystTransit Planning Analyst
Required CredentialsBachelor's in transportation, urban planning, or related field; relevant certificationsBachelor's in urban planning, transportation, or related; often similar certifications
Work EnvironmentFieldwork, data analysis, operations monitoringData analysis, planning meetings, policy development
Employer & Industry UsagePublic transit agencies, government departmentsTransit agencies, urban planning firms, government agencies
Common Search & Comparison IntentYesYes

Public Transit Operations Analysts focus on managing daily transit operations, ensuring service efficiency, and monitoring performance. Transit Planning Analysts concentrate on long-term transit system planning, route development, and policy analysis. While both roles require similar educational backgrounds and certifications, their core responsibilities differ—operations versus planning—making them distinct yet related careers within the transit industry.

What are popular job titles related to Public Transit Operations Analyst jobs?

For Public Transit Operations Analyst jobs, the most frequently searched job titles are:

Infographic showing various Public Transit Operations Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Operations Supervisor

Durham, NC

Durham City Transit Company
See more jobs at Durham City Transit Companyexternal

Full-time

Re-posted 10 days ago

Job description

POSITION SUMMARY – OPERATIONS SUPERVISOR
Reporting to the Operations Director, the Operations Supervisor is responsible for the administrative work involved in the planning, coordinating and supervising of the daily operations of the Go Durham public transit system including, but not limited to, developing route and schedule assignments for bus operations. Plans, directs and coordinates activities of personnel to provide passengers with fast, efficient, and safe transportation.
Coordinates dispatching activities, communication operations, and assignment of drivers to obtain optimum use of facilities, equipment, and human resources. Assists in training new drivers; Maintains personnel and operational records; Ensures accurate recording of transit ridership data, bus schedule adherence, employee performance, and vehicle maintenance.
Establishes and promotes a safe, accident free, and healthy work environment. Ensures compliance with County, local, state and federal regulations regarding transit operations such as vehicle safety, driver certifications and training.
GENERAL QUALIFICATIONS
Knowledge: Must have thorough understanding of Durham area and of the GoDurham routes, service policies, and fare structures. Understanding of transit operations and related regulations required. Post-secondary training in supervision/management, safety, training, human resources or related fields is desired.
Experience: Four years of direct transit operations experience is a minimal requirement. Prior experience in a supervisory or leadership position is a plus. Internal candidate’s personnel and attendance records will be reviewed for compliance with company policies and procedures.
Skills: Must have well-refined verbal and written communications skills. Organization skills and self-directed work ethic are essential. Must be a strong communicator with effective listening skills. Able to prepare and present clear, concise and accurate reports to members of management. Proficiency with Microsoft Word and Excel programs is required.
Physical Demands/Work Environment: Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Vision, hearing, speech and manual dexterity are required. A valid North Carolina CDL driver’s license is necessary. Must have the ability to read, analyze and interpret general information concerning organizational needs and operations. Other normal office-related physical demands may be necessary.
Mental Demands: Must have the ability to listen, reason, think, concentrate and interact with others. The ability to exercise self-control and work under stressful conditions is necessary, particularly in employee relations situations.
ESSENTIAL FUNCTIONS
  • Assigns, directs and supervises transit, dispatching and related operations which includes scheduling daily work assignments using run board, extra board, and stand-by or call-in Operators in accordance with the collective bargaining agreement and appropriate control mechanisms to improve efficiency, labor utilization and cost control.
  • Monitors two-way radio; directs or assists Operators to ensure on-time performance as well as appropriate response to detours, accidents, incidents, etc.
  • Maintains updated Operator sign-in log, dispatch control log, attendance and shift replacement record, lost amp; found log, accident/incident reports and similar records.
  • Reviews payroll records for accuracy of hours; Assures route bidding procedures are followed according to collective bargaining agreement
  • Dispatches replacement buses and operators for vehicles involved in accidents or vehicle breakdowns. Responds to equipment failures, schedule delays, service problems, accidents, injuries, incidents, etc.; takes charge of scene and provides first aid or crowd control if needed; works with appropriate emergency officials to resolve such situations; completes reports and follows-up with Safety amp; Training Manager, corporate staff and insurers as necessary.
  • Participates in the investigation of accidents and injuries and cooperates in the preparation of material and evidence for use in hearings, law suits, and insurance investigations; Formulates general safety policies and procedures to be followed in compliance with local, state, and federal rules and regulations; Ensures that drivers meet and comply with all federal, state and local health and safety regulations, including CDL requirements.
  • Works with Safety Officer, Safety Committee and Operators to establish and maintain a strong safety culture including participation on committees, helping to organize safety displays, managing safety incentive programs, organizing amp; conducting bus rodeo, coordinating Employee-of-the-Month program, and similar activities.
  • Trains, monitors, directs, supervises, and disciplines Operators as necessary to ensure safe and reliable operations within contractual guidelines and applicable regulations and laws.
  • Performs on-road supervision including observing road conditions, monitoring service, ensuring on-time performance, and similar activities.
  • Processes passenger complaints and initiates corrective actions designed to improve customer relations and services; Ensures all complaints concerning transit services are expeditiously and thoroughly addressed and accurate record keeping is maintained; responds to customer inquiries and concerns verbally and in writing; is proactive in identifying and resolving problems.
  • Supervises and serves as back-up to Customer Service Representatives including assisting with public service, informational calls and crowd control. Helps to maintain the security and cleanliness of all customer service areas.
  • Operates transit bus as needed; Performs regular road observations, time checks, uniform checks, cleanliness spot-checks, fitness-for-duty determinations, and completion of appropriate monitoring paperwork.

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