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Position: Surety Underwriting Assistant

Location: Indianapolis, IN (3 Days Onsite – Hybrid)

Duration: 3+ Months (with possible extension)

Pay Rate: $27/hr. on W2

Job Description

• :Seeking a Surety Underwriting Assistant with outstanding customer service skills to provide administrative and underwriting support in client’s National Bond Center
• .The position may involve significant phone communication with agents, clients, and underwriters nationwide, and may focus on assisting with the input of new bond transactions, endorsements, and management of supporting surety underwriting information, updating agency details, and performing general office administrative tasks as needed
• .This role includes a considerable amount of clerical and administrative work; Data entry, forms completion, entering bonds into the internal system, typing up documents, electronic filing, and working with underwriters and other UA's
• .Looking for strong communication, multi-tasking, dependability

.
Require

• d:Proficiency in Outlook, SharePoint, Excel, and MS Team

s.
Preferr

• ed:Adobe and MS PowerPoint would be a pl

us.
Duties include but are not limited

• to:Focus on providing support to Agents regarding client’s online Surety Agency portal, and/or process Surety business through bond and data entry supporting national organization. Services and responds to internal and external customers, assisting customers with inquiries and questions with follow-up to ensure customer satisfact
• ion.Prepare and execute new bonds, riders, enter rates and codes new business, renewals, cancellations, endorsements, and reinstateme
• nts.Communicate with Home Office and field underwriters and staff, as well as internal and external customers, Territory Managers, attorneys, and Surety IT person
• nel.Apply considerable independent judgment to complete complex or specialized assignments/tasks, working within defined policies and procedures to optimize planned business resu
• lts.Provide excellent service to internal and external customers and assist agents and clients with inquiries and questi
• ons.Retrieve information using various systems, including billing/workflow and database systems; Prepare and verify documents for accuracy prior to entering into syst
• ems.Assist with billing, premium and commission discrepancies upon requ
• est.Participate in process improvement activities by regularly sharing ideas and seeking new ways to improve the way client does busin
• ess.Provide Administrative Supp
• ort.Other projects as assi

gned
Required Qualificat

• ions:High School Diploma or equivalent requ
• ired.Minimum 1 year, preferably 3+ years’ experience supporting complex transactions, ideally in a Surety UA role or within the P&C indu
• stry.Proven record of adapting positively to change, proactively seeking solutions, and thriving in both individual and team environm
• ents.Commitment to producing highly accurate, error-free work and meeting critical business object

ives.
Demonstrated expertise in the following areas at a highly experienced

• level:Self-motivation and the ability to work indepen
• dentlyExcellent written and verbal communication
• skillsDependability and reliability in a fast-paced envir
• onmentExceptional Customer Service
• skillsAdvanced critical thinking and problem-solving
• skillsSuperior time management and prioritization abi
• litiesTechnological proficiency (including Word, Excel, PowerPoint, and Outlook) and ability to rapidly learn new software and s
• ystemsStrong multi-tasking and organizational