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Psr information

See Wisconsin salary details

$5

$15

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How much do psr jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for psr in Wisconsin is $15.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $15.53 per hour, depending on experience, location, and employer.

What is a PSR?

PSR stands for 'Personal Services Representative' or 'Personal Support Representative', depending on the industry. Generally, PSRs are professionals who provide direct support and assistance to clients or customers, often in healthcare, social services, or customer service settings. Their duties can include helping clients with daily tasks, addressing concerns, coordinating services, and ensuring a high level of satisfaction. PSRs need strong communication skills, empathy, and the ability to manage multiple responsibilities. The specific role may vary by employer and industry.

How does a Patient Service Representative (PSR) typically interact with clinical and administrative staff during a busy workday?

As a Patient Service Representative, you serve as a vital link between patients, clinical providers, and administrative teams. You’ll regularly coordinate with nurses, doctors, schedulers, and billing staff to ensure smooth patient check-in, appointment scheduling, and accurate information flow. Effective communication and multitasking are essential, as you may need to relay patient concerns to clinicians while managing front desk operations. Building collaborative relationships with colleagues helps provide a positive experience for both patients and staff.

What are the key skills and qualifications needed to thrive as a Patient Service Representative (PSR), and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with medical office software, scheduling systems, and basic healthcare terminology is often required. Excellent communication, problem-solving abilities, and a calm, empathetic demeanor are crucial soft skills for interacting with patients and healthcare staff. These skills help ensure efficient patient flow, accurate information management, and positive patient experiences in healthcare settings.

What is the difference between Psr vs Physical Therapist?

AspectPsrPhysical Therapist
Required CredentialsCertification as a Personal Support Worker (PSW) or similarDoctor of Physical Therapy (DPT) or Master's in Physical Therapy
Work EnvironmentHome care, assisted living, community settingsClinics, hospitals, rehabilitation centers
Industry UsageLong-term care, home health servicesRehabilitation, healthcare facilities
Common Search/ComparisonYesNo

While both Psr and Physical Therapist work in healthcare settings, Psr roles focus on providing basic support and assistance in daily activities, often in home or community environments. Physical Therapists have advanced degrees and specialize in diagnosing and treating musculoskeletal issues through therapy. The key difference lies in credentials, scope of practice, and work settings.

How to get started in a PSR career?

To start a career as a PSR (Patient Service Representative), you typically need a high school diploma or equivalent and strong communication skills. Gaining experience in healthcare settings or customer service can be beneficial, and some employers may require familiarity with electronic health records (EHR) systems. Certification is not mandatory but can improve job prospects.

What are common PSR job duties?

A PSR (Patient Service Representative) handles front-desk duties such as greeting patients, scheduling appointments, verifying insurance information, and updating medical records. They often use electronic health record (EHR) systems and require strong communication and organizational skills to support healthcare operations.

What cities in Wisconsin are hiring for Psr jobs?

Cities in Wisconsin with the most Psr job openings:

Psr jobs near you
Infographic showing various Psr job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 9% Part Time, and 22% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,299 per year, or $15.5 per hour.

PSR Float - Green Bay and Regional Locations

Green Bay, WI • On-site

Prevea Health
Health Care and Social Assistance • 1 - 5K employees
Learn more about Prevea Healthexternal

Other

PTO

Posted 29 days ago

Prevea Health rating

7.6

Company rating: 7.6 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

Job description

This position is full-time and will work 40-hours per week. It is full-time benefit eligible.
You will be required to float between 7 different locations in Green Bay and the outlying market.
PSR Float
Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
The Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative Float (PSR Float) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. This role will support multiple locations.
What you will do

  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
  • Obtain and confirm accurate demographic and insurance coverage information.
  • Route medical inquiries, complaints & messages to appropriate parties.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
  • Schedule and confirm patient appointments.
  • Provide accurate daily batches and/or deposits to appropriate staff for processing.
  • Work at multiple sites with variable shifts at the supervisor's direction to cover leaves of absence, PTO (Paid Time Off), or department demands.
Education Qualifications
  • High School Diploma and/or GED Required
Experience Qualifications
  • Experience in customer service, insurance and/or healthcare setting Preferred
Skills and Abilities
  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
  • Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the company.
  • Promote teamwork and provide a supportive environment throughout the organization.
  • Display grammar, spelling, and punctuation knowledge to accurately type patient information and take appropriate messages.
  • Able to work independently and think critically using provided information.
Physical Demands
  • Sit - Constantly
  • Stand - Rarely
  • Walk - Rarely
  • Drive - Rarely
  • Climb (Stairs/Ladders) - Rarely
  • Bend (Neck) - Frequently
  • Gross Manipulation (Hands/Arms) - Rarely
  • Squat - Rarely
  • Twist/Turn (Neck) - Occasionally
  • Lift/Carry 0-10 lbs. - Rarely
  • Lift/Carry 11-25 lbs. - Rarely
  • Lift/Carry 26-35 lbs. - Rarely
  • Push/Pull up to 10 lbs. - Rarely
  • Push/Pull 11-25 lbs. - Rarely
  • Push/Pull 26-35 lbs. - Rarely
  • Reach (Above shoulder level) - Rarely
  • Reach (Below shoulder level) - Constantly
  • Simple Grasping (Hands/Arms) - Constantly
  • Fine Manipulation (Hands/Arms) - Constantly
  • Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
  • Noise - Occasionally
Travel Requirements
  • 5%
Hearing Requirements
  • Hears Whispers < 3 feet - Constantly
  • Hears Whispers 3-8 feet - Constantly
Vision Requirements
  • Color Discrimination - Constantly
  • Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
  • Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

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