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Provisioning Assistant Jobs (NOW HIRING)

Sagility

Provisioning Associate

Concord, NC

Provisioning Associate The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID's and ...

Sagility LLC

Provisioning Associate

Provisioning Associate The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID's and ...

Sagility LLC

Provisioning Associate

Concord, NC · On-site

Provisioning Associate The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID's and ...

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Provisioning Associate

Concord, NC

Sagility
Strategic Planning Consulting Services • 10K+ employees
Learn more about Sagilityexternal

Full-time

Re-posted 3 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Provisioning Associate

Job Description:

The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID's and offboarding for Client systems. They will submit, track, and escalate issues with all agent-client credentials, and ensure accurate rosters are available. In addition to this, they will manage attrition tracking within Workday and QuickBase. Daily, weekly, and Monthly reporting will be required. Must have working knowledge of Excel, highly organized, and excellent communication skills. They must pass an excel test.

Responsibilities:
Cleanup of PHI information
Contact Center process and support knowledge
High degree of customer service skills
High degree of communication and project management skills
Sense of urgency and ability to influence and negotiate
Ability to quickly analyze issues and determine a root cause
Ability to handle multiple issues and prioritize appropriately
Work with IT Service

Experience Requirements:
Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools
Excellent communication skills
Highly organized and sense of urgency
Ability to multitask
Preferred Experience:
Workday, QuickBase, and/or Database experience preferred but not required
Preferred background in contact center operations. BPO experience is a plus
Project Management skills are a plus

Location:

Work@Home USAUnited States of America

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