Protection Manager Jobs in Houston, TX (NOW HIRING)

Our Opportunity: 

At Chewy, we want all Chewtopians to feel safe, secure as they work, learn and grow as members of our Chewy team! Chewy is seeking a Sr. Asset Protection Manager to support the Chewy Fulfillment Core & Rx Network teams. This role will lead in the development and continuous improvement of the Asset Protection Program in partnership with Site Operations and EHS, including policy development, mitigation strategies, investigations, and security systems. In addition, they will provide direct oversight of Chewy Asset Protection compliance programs along with coordinating and participating in annual compliance audits. The successful candidate must demonstrate the ability to communicate, coordinate, recognize, and handle inventory control shrink, risk assessment, assets, physical security, and asset protection standard of operating procedures (SOP) on a multi-state, multi-region level. Must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and loss prevention data analysis. This individual will also be responsible for collaborating with Learning and Legal teams to review loss prevention training and standard processes based on trends to ensure that all Chewy Asset Protection policies and processes remain compliant and current.  

What you'll do:  

• Support the development and management of the Asset Protection Program (strategy, policy, and procedures) for Chewy’s Fulfillment Centers and Pharmacy.  

• Partner with site leadership, human resources, and internal customers to ensure internal policies and procedures are developed, improved, and adhered to.  

• Work with internal customers and Site leadership to develop physical security and loss-reduction strategies. Conduct ongoing risk assessments and outline corrective measures.  

• Monitor and report statistical data relating to Chewy inventory comprehensive audits in compliance with Chewy and industry standards.  

• Review and analyze activities and records to determine compliance with Chewy policies and SOPs.  

• Support and monitor third-party security staffing standard work execution and findings.

• Initiate, conduct, and support confidential internal/external investigations involving company assets and Team Members.  

• Assist with incident investigations; prepare investigation reports including recommendations on corrective and preventive actions; and monitor implementation.  

• Ensure Fulfillment Centers and Pharmacy compliance with all laws and workplace standards.  

• Participate as a member of the Fulfillment Management team in the planning, formulating, and implementing risk control strategies in line with the Fulfillment Centers’ missions and goals.  

• Advise Site Environmental Health and Safety team on matters related to Physical Security and Loss Prevention.  

• Detect, resolve, and mitigate situations involving team member theft, abuse, or unsafe acts involving company assets, policies, or procedures.  

• Ensure that all physical security systems are operational (i.e., alarms, CCTV, etc.).  

• Assist with developing and conducting facility and compliance program audits and inspections.  

What you'll need:  

• Bachelor's degree in related field (criminal justice, loss prevention and asset protection) or equivalent work experience or military service.  

• 8+ years of loss prevention, asset protection, or law enforcement experience.  

• 3 -5 years of experience in a role supporting fulfillment, distribution centers, manufacturing plants, and multiple stores focused on progressive Asset Protection and Audit roles or equivalent combination of experience and education.  

• Proficiency and experience with data visualization and reporting tools such as Microsoft Office, Tableau, Service Now, or Smartsheet.  

• Strong communication, partnership, analysis, judgment, and customer focus skills.  

• Working knowledge of Wicklander – Zulawski Interview/Investigation techniques.  

• Ability to train and empower associates and delegate tasks and duties to staff in a fast-paced fulfillment center environment.  

• Excellent written, verbal and negotiation skills to effectively communicate with a diverse workforce.  

• Effective people management, project management and time management skills.  

• Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.  

• Change Management – Adaptable to a fast-paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, and customer scheduling needs.  

• Detail Oriented – Attention to detail, ability to focus on the task, adherence to Company policies and requirements while consistently delivering error-free results.  

• Demonstrate the ability to work independently and efficiently under pressure while handling challenging demands and tight deadlines.  

• Experience leading changes in multiple site environments and implementing asset protection policies and procedures.  

• Required to live within a commutable distance from the Fulfillment Center  

• Must be willing to travel up to 40%. 

Does this sound like you? We would love for you to apply! 

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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