Promotions Staff Jobs (NOW HIRING)

The Specialist – Promotions is responsible for coordinating the planning, execution, and evaluation of special events and promotions for the Marketing Department. This role provides leadership and oversight of the Morongo Rewards team, manages promotional communication and materials, and assists with database integrity and player tracking systems. The Specialist ensures smooth operations during events, maintains compliance with guidelines, and upholds guest service excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinates activities to promote the casino to the general public through various channels including direct mail, advertising, telemarketing, and community relations.
• Oversees the design, production, and distribution of promotional materials such as flyers, signage, displays, and press releases.
• Manages marketing calendars and schedules to ensure alignment across departments.
• Coordinates with internal departments and external vendors including designers, photographers, media representatives, and advertising agencies.
• Oversees product inventory, promotional fulfillment, and warehouse organization.
• Assists in the execution of promotions on the casino floor, tracking performance via the player tracking system.
• Manages daily audits to ensure proper issuance of comps and compliance with promotional guidelines.
• Builds and maintains 4-Diamond guest relationships; leads the Morongo Rewards team in guest engagement efforts.
• Drives member enrollment through promotional initiatives and targeted campaigns.
• Monitors and evaluates promotional data to measure effectiveness and performance.
• Adheres to departmental budgets and maintains expense documentation and post-event analysis.
• Ensures promotional compliance with internal policies and procedures, including overtime and FTE management.
• Maintains cleanliness, functionality, and stocking of work areas and equipment.
• Provides technical and logistical support during promotional setup and event execution.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Provides day-to-day supervision to Morongo Rewards team members and promotional staff.
• Trains and develops staff to uphold service and performance standards.
• Enforces department policies and procedures and ensures safety and security compliance.
• Conducts performance evaluations, corrective actions, and goal planning for staff.

QUALIFICATIONS:

• In-depth knowledge of marketing principles including promotions, direct mail, special events, entertainment, and player tracking systems.
• Strong organizational and leadership skills with the ability to manage multiple tasks under pressure.
• Demonstrated ability to lead a team and deliver results in a high-volume environment.
• Proficient in Microsoft Office Suite and database/spreadsheet software.
• Ability to maintain confidentiality and communicate effectively with guests and team members.
• Excellent writing, presentation, and interpersonal skills.
• Strong business ethics and attention to detail.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Associate’s or Bachelor’s degree in Marketing, Communications, Hospitality, or a related field is preferred.
• Minimum of 2–4 years of experience in promotions, events, or marketing operations.
• Proven ability to coordinate the execution of promotions, track participation, and ensure compliance with promotional procedures.
• Experience preparing promotional materials, managing prize inventory, and assisting with logistics.
• Strong communication, organizational, and administrative skills with attention to detail.
• Ability to work independently and as part of a team in a high-volume, guest-facing environment.
• Prior experience in a casino, resort, or hospitality promotions setting is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, professionally, and enthusiastically in person, by phone, and over radio with team members, guests, vendors, and management; responsible for providing promotional support, explaining event rules, resolving on-the-spot concerns, and coordinating activation logistics.
• Lifting and Carrying: Frequently lifts and transports promotional materials, signage, supplies, and giveaway items weighing up to 30 pounds; may assist with event setup, breakdown, and prize distribution.
• Manual Dexterity: Regularly uses hands and fingers to operate promotional equipment, scanners, tablets, kiosks, computers, and office tools for drawing entries, winner verification, and prize fulfillment.
• Mobility: Frequently walks, stands, bends, and climbs stairs while monitoring and supporting events across casino floors and public areas; must be physically able to remain on feet and respond quickly during active promotions.
• Stationary Work: Occasionally remains seated while entering data, preparing event documentation, compiling reports, or handling administrative responsibilities in an office setting.
• Tool Operation: Regular use of handheld radios, promotional tracking software, scanners, tablets, drawing devices, and standard office equipment; must be familiar with secure handling of guest data and prize documentation.
• Visual Acuity: Requires excellent near and far vision to verify guest eligibility, review entry data, monitor event activity, and ensure accuracy in drawings and reporting.
• Working Conditions: Routinely operates in busy, guest-facing environments including casino floors, promotional areas, and public spaces; frequent exposure to loud noise, bright lights, heavy foot traffic, and a smoking environment throughout the property.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.