Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our Clients it is an American publicly traded corporation deals with business are financial information and analytics, which helps investors pinpoint global opportunities.
Position: Project Manager II
Location: New York, NY 10041
Duration: 12 Months
Job type: Contract
Work Type: Onsite
Job Description:
The Team:
The CX Program Management team at client Commodity Insight is dedicated to leading and overseeing projects that enhance client experiences and drive business growth. Our mission is to empower both internal and external clients with a focus on value, trust, and delight, achieved through effective collaboration, strategic planning, and continuous improvement. We work closely with stakeholders across various departments to manage and execute a diverse range of projects aimed at improving customer interactions and operational efficiency while driving change. By fostering a culture of collaboration and innovation, we ensure that all initiatives align with organizational goals. Through our commitment to excellence and a people-centered approach, the CX Program Management team plays a vital role in maintaining client Commodity Insight's leadership in delivering exceptional customer experiences.
Responsibilities and Impact:
- Lead Program Management: Lead and manage all aspects of program management for CX projects, including strategy development, stakeholder engagement, and communication planning, to ensure successful project outcomes.
- Project Oversight: Oversee project planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards while driving continuous improvement in project performance.
- Stakeholder Collaboration: Collaborate with stakeholders to gather feedback and assess program performance, implementing necessary improvements to enhance service delivery and customer interactions.
- Training and Change Management: Work with the Change Management Lead to design and implement training programs that support change management initiatives, enhancing team capabilities and ensuring smooth transitions during project execution.
- Cross-Functional Facilitation: Facilitate cross-functional collaboration to drive technology transformation and process improvement efforts, ensuring alignment with organizational goals and client needs.
- Release Management: Manage release management processes to ensure timely and effective delivery of projects, contributing to the overall success of the CX Program Management team.
- Professional Development and Global Impact: Benefit from growth and development opportunities within a dynamic team, gaining exposure to industry leaders and policymakers, while engaging in a global role that allows you to influence and drive change on an international scale.
- Gainsight and GenAI Expertise: Utilize knowledge of Gainsight, customer success platforms, education platforms, community platforms, and GenAI technologies to enhance customer success initiatives and drive innovation in project outcomes.
Basic Required Qualifications:
- Bachelor's degree in Business Administration, Project Management, or a related field; a Master's degree is preferred.
- Minimum of 6 years of experience in project management, with a focus on cross-team collaboration using Agile methodologies and tools.
- Proven experience in program management within technology and customer experience contexts.
- Demonstrated ability to manage and influence multiple business stakeholders, effectively engaging with and aligning enterprise senior leadership.
- Knowledge and experience with Gainsight, customer success platforms, education platforms, community platforms, and GenAI technologies.
Key Soft Skills:
- Exceptional leadership and collaboration abilities, fostering a culture of innovation and teamwork.
- Strong analytical and problem-solving skills, with a proactive approach to challenging the status quo.
- Adaptability and resilience in managing change within a fast-paced environment.
- Excellent time management and organizational skills, capable of multitasking and prioritizing effectively.
- Strategic thinking with the ability to drive results and build productive relationships across teams.
Additional (STRONGLY PREFERRED) Qualifications:
- Change Management and/or PMP certification preferred.
- Knowledge of applications such as Salesforce, Marketo, Cvent, commercial platforms, and OneTrust.
- Familiarity with data analysis and visualization tools (e.g., Tableau, Power BI).
- Ability to work in an agile environment with a focus on LEAN
*SOME BUSINESS TRAVEL (ABOUT 5%) REQUIRED FOR THIS ROLE
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.