Key Responsibilities
• OMS Reliability: Maintain, monitor, and improve the performance of Sterling OMS or similar order management platforms to meet strict SLAs.
• Automation & Scripting: Develop scripts and automation tools to reduce operational toil, automate deployments, and streamline incident responses.
• Incident Management: Lead root cause analysis (RCA) and post-mortems for production incidents, applying fixes to prevent recurrence.
• Monitoring & Observability: Implement proactive monitoring, logging, and tracing to gain insights into system health and user experience.
• System Optimization: Conduct capacity planning and performance tuning to ensure the system handles peak order volumes efficiently.
• Collaboration: Work with development teams to ensure new features are reliable and deployable.
Required Skills & Qualifications
• Technical Expertise: Strong experience with Order Management Systems (e.g., Sterling OMS).
• Programming/Scripting: Proficiency in languages such as Java, Python, or shell scripting.
• Infrastructure & Tools: Familiarity with Linux, cloud platforms (AWS/Azure/GCP), containerization (Kubernetes/Docker), and CI/CD tools.
• Operations Mindset: Experience in IT operations, supporting large-scale, distributed software applications.
• Communication: Strong ability to communicate with both technical and non-technical teams, including offshore coordination.