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Program Worker Jobs in Ontario (NOW HIRING)

Friends of Ruby

Drop-In Volunteer

Toronto, ON · On-site

Keep Youth Program Workers informed of any noteworthy situations, participant needs, concerns, or incidents that arise in the Drop-In. What You Bring Qualifications: * Identifies at 2SLGBTQIA+

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Program Worker information

What is a program worker?

Program workers are professionals who assist in the planning, implementation, and management of programs or services within organizations such as non-profits, community centers, or government agencies. They often work directly with clients or participants, helping to deliver services, coordinate activities, and support program goals. Program workers may also handle administrative tasks, such as maintaining records and reporting on program outcomes. Their roles can vary depending on the type of program and organization, but they are essential in ensuring that programs run smoothly and effectively.

What are the key skills and qualifications needed to thrive as a program worker?

To thrive as a Program Worker, you typically need a background in social services or a related field, experience with community programs, and strong organizational skills. Familiarity with case management software, documentation systems, and sometimes certifications like CPR/First Aid are often required. Strong interpersonal communication, problem-solving abilities, and cultural sensitivity make individuals stand out in this role. These skills ensure effective support for clients, proper program delivery, and positive community impact.

What are some common challenges faced by program workers when supporting diverse client populations?

Program Workers often support individuals from a variety of backgrounds, which can present challenges such as language barriers, cultural differences, and varying levels of client engagement. Successfully navigating these challenges requires strong communication skills, cultural sensitivity, and adaptability. Additionally, Program Workers may need to tailor their approach to meet the unique needs of each client while maintaining program goals and organizational guidelines. Regular training and collaboration with colleagues can help address these challenges effectively.

What is the difference between Program Worker vs Case Manager?

AspectProgram WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationsHigh school diploma; often requires certification or relevant experience
Work EnvironmentCommunity programs, non-profits, social service agenciesSocial service agencies, healthcare facilities, community organizations
Employer & Industry UsageNon-profit organizations, government agenciesHealthcare, social services, government agencies
Common Search & ComparisonProgram Worker vs Case Manager

Program Workers typically assist with implementing programs and providing direct support, while Case Managers focus on coordinating services and managing individual cases. Both roles often work in similar environments and require related credentials, but their primary responsibilities differ, with Program Workers more involved in program delivery and Case Managers in case coordination.

What are the most commonly searched types of Program Worker jobs in Ontario?

The most popular types of Program Worker jobs in Ontario are:

Program Worker jobs near you
Infographic showing various Program Worker job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Drop-In Volunteer

Toronto, ON • On-site

Friends of Ruby
See more jobs at Friends of Rubyexternal

Full-time

Re-posted 4 days ago

Job description

Drop-InVolunteer

Positions Available: 1
Job Type:Volunteer
Work Schedule: 2:00 p.m. to 6:00 p.m. twice per week
Closing Date: Friday, September 4 at 5:00 p.m.

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operateaYouth Centre, offering barrier-free counselling, hot meals, and community programming, and aTransitional Home, providing emergency and long-term housing with life-skills support.


If you are passionate about creating safe, inclusive spaces for marginalized youth,this is your chance to make an impact as a Drop-In Volunteer!

About the Role

Drop-In Volunteers are essential to the successful functioning of the Youth Centre and play a key role in ensuring youth have reliable access to food, hygiene products, and support. We are seeking volunteers who can commit to a consistent schedule, as regular attendance helps maintain continuity of service and creates a welcoming, dependable environment for youth participants.

AsaDrop-InVolunteer, you willbe responsible for:

Grocery and Hygiene Product Distribution

  • Fulfill grocery orders by assembling and distributing customized bags of groceries and hygiene products for youth participants.
  • Follow organizational systems for grocery and hygiene product distribution, keeping track of completed and outstanding orders.
  • Distribute grocery and hygiene bags to youth accessing the Drop-In.
  • Maintain the organization of the pantry.

Communication and Team Collaboration

  • Communicate any irregular requests, concerns, or questions outside of the scope of your role to a Youth Program Worker .
  • Keep Youth Program Workers informed of any noteworthy situations, participant needs, concerns, or incidents that arise in the Drop-In.

What You Bring

Qualifications:

  • Identifies at 2SLGBTQIA+.
  • Able to work effectively as part of a team.
  • Able to lift and pack grocery bags.
  • Commitment to social justice, anti-racism, anti-oppression, Housing First principles, harm reduction, and trauma-informed care.

Assets:

  • Knowledge of and/or experience in the social services, youth services or community support sector.
  • Personal Health Information Protection Act (PHIPA) training.
  • De-escalation training

Why Work with Us?

  • A welcoming, inclusive environment where your voice matters.
  • The opportunity to make a lasting impactinthe lives of 2SLGBTQIA+ youth.
  • Flexible scheduling that fits your life.
  • Growth opportunities in a mission-driven organization.

What We Need

  • Satisfactory Vulnerable Sector Police Check clearance.
  • Ability to commit to a consistent volunteer schedule and communicate in advance regarding any absences or scheduling changes.

Important Note

If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position.This policy helps to ensure objectivity andavoidpotential conflicts of interest.We prioritize equal opportunity for all applicants and aim tomaintainthe integrity of our organization. We appreciateyourunderstanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process, we kindly ask that all applications besubmitteddirectly through the job posting link. We are unable to accept phone inquiriesregardingthis position.Due to the high volume of applications we receive, we can only contact candidates selected for an interview.

Friends of Rubyis committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team.

Preference will be given to members of the 2SLGBTQIA+ communityas part of our commitment to equity and representation.

Apply andhelp us create brighter futures for 2SLGBTQIA+ youth.

Wecannotwait to hear from you!

Apply