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Program Support Services Manager Jobs in Philadelphia, PA

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Program Support Services Manager information

See Philadelphia, PA salary details

$26.7K

$45.7K

$57.5K

How much do program support services manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for program support services manager in Philadelphia, PA is $45,743.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $49,400.00 per year, depending on experience, location, and employer.

What is the difference between Program Support Services Manager vs Program Coordinator?

AspectProgram Support Services ManagerProgram Coordinator
CredentialsBachelor's degree; experience in program support or managementBachelor's degree often preferred; entry-level roles
Work EnvironmentSupervises support teams; oversees multiple programsAssists in program implementation; supports project activities
Employer & IndustryNonprofits, government agencies, educational institutionsSimilar settings, often within the same organizations

The Program Support Services Manager typically has more responsibilities, overseeing teams and multiple programs, requiring more experience. The Program Coordinator focuses on supporting program activities and assisting with implementation. Both roles are essential in supporting organizational goals but differ in scope and seniority.

What does a Program Support Services Manager do?

A Program Support Services Manager oversees the coordination and delivery of support services within an organization, ensuring programs run efficiently and meet objectives. They manage staff, develop policies, monitor budgets, and collaborate with stakeholders to improve service quality, often utilizing project management tools and requiring strong organizational skills.

Program Support Specialist

Hamilton, NJ • On-site

Inficare Technologies
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Inficare Technologiesexternal

Full-time

Posted 19 days ago

Job description

Job Title: Program Support Specialist
Location: Hamilton, NJ 08619 (Onsite)
Job Type: Contract
Duration: 12 Months
Job Overview
Our client is seeking a Program Support Specialist to support their Fair Hearing Unit in processing Medicaid Fair Hearing appeals in a timely and accurate manner. Working under the supervision of a Regulatory Officer, this role performs a variety of administrative, technical, and program support functions to ensure compliance with federal and State Fair Hearing requirements.
Key Responsibilities
  • Analyze incoming mail, faxes, correspondence, and appeal requests to determine contested issues
  • Input and maintain case information in agency databases and information systems
  • Review, process, and manage Fair Hearing cases from receipt through final disposition
  • Prepare, organize, and transmit Fair Hearing case files to the Office of Administrative Law (OAL)
  • Track contested cases, monitor status, and ensure timely processing, resolution, and closure
  • Coordinate informal resolution efforts with County Welfare Agencies, Managed Care Organizations, and other stakeholders
  • Generate monthly reports on outstanding, accepted, declined, resolved, and pending Fair Hearing requests
  • Research applicable federal and State laws, regulations, and policies supporting the Fair Hearing process
  • Scan, organize, and maintain electronic and hard-copy case files in compliance with recordkeeping requirements
  • Monitor and reconcile pending appeals and conduct follow-up with internal and external stakeholders
Required Skills
  • Proficiency in Microsoft Office Suite
  • Data entry and customer service experience
  • Strong analytical and problem-solving skills
  • Ability to review, interpret, and evaluate data and legal/regulatory information
  • Ability to prepare accurate and informative reports
  • Ability to maintain accurate records and files
  • Effective written and verbal communication skills in English
Preferred Skills
  • Experience with case management or legal databases (e.g., LRL Oracle)
  • Background in Medicaid, Fair Hearing, or state agency administrative functions
  • Familiarity with federal CMS regulations and compliance requirements
Location & Work Model
Onsite at Hamilton, NJ 08619. Work hours: 8:00 AM-4:00 PM or 9:00 AM-5:00 PM. Business casual dress code. Free parking available.
Engagement Details

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