Program Support Officer Jobs in Mansfield, TX (NOW HIRING)

GENERAL DESCRIPTIONPerforms entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child supportand /or responding to customer inquiries. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making apositive difference in the lives of Texans.

ESSENTIAL JOB FUNCTIONS

•Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate caseclosure:•Conducts detailed in-office investigations to locate parties, verify employment and determine assets•Prepares documents relating to legal and administrative actions to establish or enforce child support orders•Negotiates lump sum payments from noncustodial parents who owe past due child/medical support•Negotiates out-of-court settlements and agreements with parties (CSO II only)•Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)•Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents•Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository•Reviews cases to determine if the cases are eligible for closure•Attends court to assist legal staff, as needed•Researches case information on the computer including TXCSES•Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations•Assesses child support cases to determine the appropriate case action•Explains Child Support Program policies, procedures and regulations to customers•Responds to customer inquiries and complaints•Assesses the validity of complaints against the IV-D program with impartiality•Serves as Notary Public•Performs related work as assigned•Maintains relevant knowledge necessary to perform essential job functions•Attends work regularly in compliance with agreed-upon work schedule•Ensures security and confidentiality of sensitive and/or protected information•Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-yearbasis: Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistSkill in interviewing and negotiatingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5%Ability to type 40 words per minute (Typing test required at time of interview)

PREFERRED QUALIFICATIONSEducation: Graduation from an accredited four-year college or universityKnowledge: Investigative practices and techniquesOther Language: Ability to proficiently read, write, and speak Spanish

Work Location:  Dallas, TX (Oak Cliff).

Workdays and Hours:

Monday - Friday, 8:00 am - 5:00 pm.

Compensation : This will be an hourly position.  See below for wage range.

• $20-$25 per hour