Program Support Officer Jobs in Minnesota (NOW HIRING)

Salary Range: $81,265.60 – $109,720.00 annually
Application Deadline: September 4, 2026 at 4:00 p.m.
Interview Date: September 14, 2026
FLSA Status: Exempt
Bargaining Unit: Non-Union
Department: Health and Human Resources
Travel Required: Yes — occasional travel for regional and state meetings and trainings

Mower County Health and Human Resources is seeking a Child Support Supervisor to provide leadership and oversight for the Child Support Unit. This position is responsible for supervising staff, coordinating daily operations, ensuring compliance with applicable laws and regulations, overseeing court and case processes, implementing program changes, and supporting the effective delivery of child support services.

The ideal candidate will bring strong leadership, sound judgment, knowledge of child support or collections-related work, and the ability to effectively manage staff, programs, and competing priorities.

Essential duties and responsibilities include, but are not limited to:

• Supervises and leads the Lead Child Support Officer, Child Support Officers, and Child Support Specialists.

• Prioritizes, assigns, and monitors work assignments; provides guidance and direction; ensures required compliance training is completed; enforces County and department policies and procedures; and promotes timely and accurate completion of reports and activities.

• Works with the HHS Director, HHS Deputy Director, and Human Resources regarding recruitment, hiring, transfers, promotions, grievance responses as needed, and performance management.

• Conducts annual performance evaluations and provides employee coaching, feedback, and disciplinary action up to and including discharge, as needed or required.

• Manages, plans, and coordinates the day-to-day operations of the Child Support Unit and the delivery of services.

• Administers and evaluates programs, processes, procedures, and standards while monitoring compliance with federal, state, and local laws, regulations, codes, and standards.

• Authorizes the finalization of case closures and determines final approval or denial of arrears management strategies.

• Plans and implements program changes as mandated by the Legislature and the Minnesota Department of Human Services (DHS).

• Reviews, analyzes, and interprets legislation and DHS policies and coordinates new initiatives with the County Attorney's Office and Court Administration.

• Oversees court processes and hearings.

• Negotiates settlements on legal claims and analyzes, compiles, and evaluates statistical reports.

• Serves as a security administrator for multiple state systems, including assessing system security requirements and determining appropriate staff access levels.

• Facilitates system access requests and ensures compliance with applicable security protocols and policies.

• Monitors and maintains the unit budget and reviews applicable purchases.

• Builds and maintains strong professional relationships with employees, supervisors, elected and appointed officials, partner agencies, and members of the public to promote effective communication and collaboration.

• Performs other duties as necessary and/or assigned to support efficient and effective County operations.

To successfully perform this position, an individual must be able to satisfactorily perform each essential function. Applicants must meet one of the following education and experience combinations:

Option 1

• Bachelor's degree in Criminal Justice, Paralegal Studies, Business Administration, Public Administration, or a closely related field; and

• Two (2) years of experience as a Child Support Officer.

OR

Option 2

• Bachelor's degree in Criminal Justice, Paralegal Studies, Business Administration, Public Administration, or a closely related field; and

• One (1) year of experience serving as a lead worker to other child support staff at the level of a Child Support Lead Worker.

OR

Option 3

• Four (4) years of experience as a Child Support Officer or in related work involving the collection of child support.

OR

Option 4

• Four (4) years of experience in primary collections work, such as experience with a loan company, bank, or credit union; and

• At least one (1) year of supervisory experience.

• Valid driver's license or evidence of other reliable transportation.

Processes, procedures, and software may vary from one assignment to another; however, assignments are generally related in function and objective. The position requires the ability to interpret regulations, evaluate information, resolve problems, and adapt established processes to changing circumstances.

This position performs work with minimal supervision. The supervisor generally establishes goals, priorities, and deadlines, while the employee independently applies established guidelines and exercises judgment in addressing situations that arise.

This position provides a high level of work coordination and supervision of others and is responsible for managing an assigned organizational function.

The work performed in this position affects a wide range of professional, programmatic, and administrative activities. Decisions may influence both internal and external operations and impact employees, partner agencies, program participants, and members of the public.

The physical demands and work conditions described below are representative of those required to successfully perform the essential functions of this position. Additional physical or mental requirements may be inherent in the performance of the position's essential duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This is generally non-strenuous work. The position may occasionally require climbing steps, balancing, bending or stooping, kneeling, reaching above shoulder level, sitting, standing, walking, keyboarding, handling objects, talking, and hearing.

The position may require occasionally exerting up to 10 pounds of force and lifting approximately 15–20 pounds on an occasional basis. Frequent wrist and finger movement may be required for filing, compiling information, calculating, and computer work.

Work is generally performed in a low-risk indoor office environment that is adequately lighted, ventilated, and heated.

Occasional out-of-town travel may be required. Work interruptions are frequent, and the position may experience deadline-related pressures and interactions with individuals who may be emotionally charged.

Equipment used may include computers, calculators, telephones, copiers/scanners, and other standard office equipment.

This position may encounter non-public data while performing assigned duties. Access to non-public data must be strictly limited to information necessary to perform authorized job duties.

Employees must take reasonable measures to ensure non-public data are not accessed by individuals without a legitimate work-related reason. Once the business need for access has ended, non-public data must be properly secured and stored in accordance with applicable Mower County policies and Minnesota and federal law.

Mower County offers a competitive benefits package that may include:

• Competitive pay

• Paid time off

• 13 paid holidays

• Minnesota PERA retirement

• Weekend, night, and holiday premiums, when applicable

• Health insurance, including some plans with a $0 monthly employee premium

• Dental insurance

• Vision insurance

• On-site fitness room

• Additional benefit and retirement programs

• Minnesota Paid Leave Program

• Employer-paid short-term disability

The statements contained in this job posting are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

This job description does not constitute an employment agreement or contract. Mower County reserves the right to establish, modify, eliminate, or otherwise change job duties and responsibilities at its discretion, with or without notice.