Program Delivery Manager Jobs in London, ON (NOW HIRING)

Are you a detail-oriented problem solver who enjoys working with data? Do you thrive in a fast-paced environment where no two days look exactly the same? Do you enjoy collaborating across teams on high-impact initiatives? If so, we have an exciting role for you!

McLean & Company is the fastest growing advisory firm in the world. We are looking for an Analyst, Program Delivery to help us grow to the next level and meet the growing demand for our services. In this role, you’ll work with internal teams and external clients to support the delivery and continuous improvement of external client-facing facilitated programs designed for organizations, HR professionals and leaders

Why McLean & Company? McLean is a place where your voice will be heard – a place where you will see the impact of your work with our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team – a place where you are encouraged to stretch and grow.

Location: Remote within Canada. Flex of hours may occasionally be required to accommodate clients in other time zones.

Position Purpose:

The Analyst, Program Delivery is a key member of the Operations team, working closely with Sales and Program Delivery to collect, analyze and report on data related to McLean programs, including workshops, training and coaching. This role also supports the coordination and delivery of McLean client engagements as needed.

Key Responsibilities:

As the Analyst, Program Delivery, you will:

• Work across teams to ensure accurate tracking of client entitlements and credits in Salesforce. Analyze usage data to identify trends, uncover opportunities, answer business questions, and drive operational excellence.
• Play a key role in understanding the client experience by collecting feedback, managing surveys, identifying themes and surfacing insights to improve program offerings.
• Leverage data storytelling and visualization techniques to develop impactful monthly and annual reports in PowerPoint for delivery teams and leadership.
• Conduct ad hoc data analysis to uncover insights, support decision-making, and help solve complex business challenges.
• Support the calculation of variable compensation for delivery teams including commissions and bonuses.
• Represent the business in technology enhancements, dashboard builds and AI projects.
• Serve as a trusted resource for Excel, data analysis, reporting, and dashboard troubleshooting.
• As needed, support program logistics, including monitoring a shared inbox, assigning resources, preparing statements of work, and coordinating with clients.
• As needed, provide in-session support for client engagements, including workshops and training.

Essential:

• Experience analyzing data and translating insights into clear, actionable reports and recommendations.
• Intermediate to advanced proficiency in Microsoft Excel, including data analysis, reporting, and troubleshooting.
• Experience working with CRM platforms; Salesforce experience is considered an asset.
• Strong client-service mindset with a proven ability to build relationships and collaborate effectively across cross-functional teams.
• Excellent written and verbal communication skills, with the ability to present complex information in a clear and actionable way.
• Exceptional attention to detail and commitment to data accuracy.
• Demonstrated problem-solving, critical thinking, and decision-making abilities.
• Self-motivated and adaptable, with the ability to manage competing priorities in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft 365, including Outlook, Word, and PowerPoint.
• 3+ years of relevant work experience in an analytical, operational, or business support role.

Desirable:

• Salesforce experience
• Gainsight experience
• Power BI and/or Power Automate experience
• Bachelor’s degree in business, analytics, or a related field

 McLean & Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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