Program Delivery Manager Jobs in Burnaby, BC (NOW HIRING)

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money- we're here to move our global customers forward.We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career-we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

We are looking for a Program Manager to join our Fraud Program team within the Identity & Trust Organization. You will lead high-impact programs that reduce fraud-related losses, mitigate systemic risks, and improve our ability to prevent and detect malicious activity across our products and platforms. This is a highly cross-functional and strategic role, combining elements of risk, product, operations, and technical execution.

You will report to the Senior Manager of Fraud Program Management and work closely with stakeholders across product, engineering, analytics, compliance, and operations. This is a hybrid role within Remitly's New Westminster, Canada office.

You Will:

• Lead cross-functional programs that improve fraud prevention across products, platforms, and geographies.
• Translate fraud trends into technical and product requirements, partnering with engineering and analytics teams.
• Perform fraud risk assessments for new products and geographic expansions, driving the delivery of business requirements from discovery through implementation and maintenance.
• Drive investigations and root cause analysis to inform system and process improvements.
• Coordinate response and mitigation during fraud incidents or emerging threats.
• Define and track program goals, risks, and success metrics; drive alignment across stakeholders.
• Deliver clear updates to leadership through regular reviews and reporting mechanisms.
• Effectively utilize AI tools to increase your velocity and scale your processes

You Have:

• 5+ years of experience in program management, ideally within a fraud, trust & safety, or risk context.
• Bachelor's degree, financial crimes related certifications (CFE, CFCS, etc.) or equivalent experience
• Proficient in Excel and Google Workspace
• Basic SQL experience
• Strong technical fluency; ability to engage with engineers and analysts on system behavior and product architecture.
• Experience building fraud controls from the ground up for new/changing products
• Familiarity with fraud detection systems, rule engines, and models
• Experience utilizing AI solutions to scale your impact
• Prior experience in payments, fintech, remittances, or money movement is a plus.
• Occasionally, you will be asked to provide your support during non-business hours when we are experiencing an acute attack. This role is exempt from overtime pay.

Compensation Details. The starting base salary range for this position is $108,000 - $135,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits

• Four weeks vacation
• Health Benefits
• Mental Health & Family Forming Benefits
• RRSP plan with company match
• Employee Stock Purchase Plan (ESPP)
• Life Insurance & Disability
• Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.